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WorksheetsEMGT PRACTICE
Total questions: 60
Worksheet time: 30mins
What is the most important step in effective communication?
Transmitting the message
Developing an idea
Providing feedback
Decoding the message
Which of the following is NOT a function of communication?
Information
Motivation
Control
Delegation
Emotive function of communication helps:
Assign tasks
Provide feedback
Reduce internal pressure from emotions
Develop technical skills
In the communication process, encoding means:
Listening to the message
Translating the message into symbols, words, or figures
Providing feedback
Accepting the message
Which factor affects message acceptance?
Sender's authority
Font style used
Internet speed
Time of day
Which is an example of non-verbal communication?
Written instructions
Emails
Body language
Spoken speech
Personal barriers in communication arise from:
Technical errors
Noise in the environment
Sender's or receiver’s characteristics
Message format
Semantic barriers occur when:
Network connectivity is lost
Message is misunderstood despite being received correctly
The sender is not authorized
Feedback is not given
Management Information Systems (MIS) help in:
Restricting employee communication
Providing information for decision-making
Increasing workload
Reducing organizational objectives
One purpose of MIS is:
To make all decisions manually
To confuse employees
To provide early warning signals
To decrease communication
Motivation is the process of:
Sharing information
Preventing employees from working
Activating and sustaining behavior toward a goal
Writing reports
A motivated person often has:
Low self-confidence
High willingness to work
No personal goals
Lack of training
According to Maslow’s theory, which need must be satisfied first?
Social
Self-actualization
Esteem
Physiological
In Herzberg’s theory, which is a factor affecting job dissatisfaction?
Responsibility
Work conditions
Growth
Recognition
Expectancy Theory suggests that:
Rewards are random
Motivation depends on expected outcomes
Employees have no control over outcomes
Motivation is unrelated to performance
The valence in Expectancy Theory refers to:
Probability of reward
Value placed on the expected outcome
Steps in a task
Length of feedback
In Goal Setting Theory, good goals are:
Impossible to achieve
Specific, measurable, and attainable
Vague and general
Unrelated to performance
Motivation through job design can be done by:
Ignoring employee tasks
Fitting people to jobs
Reducing job responsibilities
Increasing repetitive tasks
Which is a remedy for dissatisfaction from repetitive tasks?
Job rotation
More routine tasks
Longer exposure to the same task
Reducing pay
Motivation through rewards includes:
Only intrinsic rewards
Both intrinsic and extrinsic rewards
Punishment-based motivation
Non-reward systems
An example of an extrinsic reward is:
Sense of accomplishment
Self-esteem
Promotion
Self-actualization
Employee participation can occur through:
Setting goals
Hiding company information
Limiting decision-making
Avoiding teamwork
Quality Control Circles aim to:
Reduce productivity
Increase quality and productivity
Eliminate all employee meetings
Promote micromanagement
A self-managed team is also known as:
Traditional work groups
High-performance teams
Manager-only teams
Outsourced departments
Which of the following is considered part of verbal communication?
Hand gestures
Written memos
Facial expressions
Eye contact
Non-verbal communication includes all of the following EXCEPT:
Body language
Emails
Touch
Appearance
What is the last step in the communication process?
Encoding
Transmission
Feedback
Decoding
One purpose of Management Information System (MIS) is to:
Automate clerical tasks like payroll
Increase manual paperwork
Reduce external intelligence gathering
Limit employee participation
An example of a physical barrier to communication is:
Age difference
Noise in the environment
Emotional conflict
Misunderstood message
Semantic barriers are caused by:
Loud construction sounds
Poor grammar or confusing words
Technical equipment failure
Organizational policies
Which communication form involves both oral and written categories?
Non-verbal communication
Verbal communication
Semantic communication
Internal communication
Which of these satisfies the highest level of Maslow’s hierarchy of needs?
Financial security
Self-actualization
Esteem from others
Friendship and belonging
In Herzberg’s theory, which of the following contributes to job satisfaction?
Poor relationship with supervisor
Personal life issues
Achievement and growth
Salary disputes
Which of the following is a factor affecting job dissatisfaction according to Herzberg?
Responsibility
Recognition
Advancement
Poor work conditions
Expectancy Theory focuses on the relationship between:
Emotions and promotions
Rewards and feedback
Expectation of outcomes and effort exerted
Education level and motivation
According to Goal Setting Theory, for goals to motivate effectively, they should be:
Vague and flexible
Challenging yet attainable
Unattainable and idealistic
Imposed without feedback
Fitting people to jobs aims to:
Increase dissatisfaction
Match people’s abilities with job requirements
Ignore employee skills
Decrease job responsibilities
Fitting jobs to people includes:
Making the job more suitable to the employee’s abilities
Keeping jobs rigid and unchangeable
Avoiding employee growth
Limiting task diversity
A form of motivation through rewards that comes from external sources is:
Intrinsic reward
Self-actualization
Extrinsic reward
Emotional benefit
One example of an intrinsic reward is:
Bonus pay
Recognition certificate
Sense of accomplishment
Housing allowance
Employees may participate in improving the organization by:
Only doing assigned tasks
Avoiding decisions
Setting their own goals
Limiting communication
The objective of Quality Control Circles (QCC) is to:
Increase employee turnover
Identify problems and improve quality
Decrease productivity
Avoid teamwork
Self-managed teams are also called:
Outsourced teams
Low-performance teams
Autonomous work groups
Micromanaged groups
Which is NOT part of Maslow’s hierarchy of needs?
Physiological
Security
Promotion
Social
Which of these is considered a barrier to effective communication?
Feedback
Poor listening habits
Clear message encoding
Two-way interaction
What is the main reason for encoding a message?
To transmit the idea in an understandable form
To avoid communication
To confuse the recipient
To eliminate feedback
Which of the following is TRUE regarding emotive function in communication?
It removes all workplace emotions
It prevents emotional expression
It decreases emotional pressure
It avoids employee motivation
Which of the following can enhance motivation through job design?
Job enrichment
Reducing job variety
Ignoring employee needs
Increasing task monotony
Which of the following is an example of extrinsic motivation?
Personal satisfaction
Promotion or bonus
Self-confidence
Goal achievement feeling
Motivation through employee participation leads to:
Increased commitment
Less responsibility
Reduced productivity
Job dissatisfaction
Which element in communication ensures the receiver understands the message?
Transmission
Encoding
Feedback
Rejection
According to Herzberg, recognition affects:
Job dissatisfaction
Employee demotivation
Job satisfaction
Salary deductions
When employees feel their needs are satisfied through work, it increases:
Communication barriers
Demotivation
Work performance and commitment
Emotional pressure
The control function of communication is intended to:
Reduce employee efficiency
Clarify duties, roles, and responsibilities
Spread misinformation
Limit organizational feedback
Which of the following is considered a form of feedback in the communication process?
Ignoring the message
Asking questions for clarification
Speaking over the sender
Rejecting all instructions
Which among these is an example of a physical barrier to communication?
Cultural differences
Poor internet connectivity
Low self-confidence
Emotional conflict
In Maslow's hierarchy, which need comes after Security needs?
Esteem
Self-actualization
Physiological
Social
Which is TRUE about intrinsic motivation?
It only refers to money
It comes from internal satisfaction
It requires external recognition
It cannot increase performance
What does job enrichment aim to do?
Make jobs repetitive
Decrease employee responsibility
Expand responsibilities for growth
Limit task variety
Which factor is part of Herzberg’s dissatisfaction factors?
Growth opportunities
Recognition
Responsibility
