WorksheetsELEMENTOS DA COMUNICAÇÃO
Total questions: 47
Worksheet time: 24mins
What are the characteristics and codes of verbal and non-verbal communication?
Verbal communication uses words, while non-verbal communication uses gestures, facial expressions, and other non-word signals.
Verbal communication uses only body language, while non-verbal communication uses written texts.
Verbal communication is always informal, while non-verbal communication is always formal.
Verbal communication does not involve language, while non-verbal communication only uses spoken words.
What are the elements of communication and how can they be identified in professional and personal dimensions?
The elements of communication are sender, receiver, message, code, channel, and context. They can be identified in both professional and personal interactions.
The elements of communication are only sender and receiver, and they are only relevant in professional settings.
The elements of communication are message and channel, and they are not applicable in personal interactions.
The elements of communication are context and feedback, and they can only be identified in written communication.
Identify barriers to communication present in daily life.
Barriers to communication can include misunderstandings, noise, language differences, and lack of feedback.
Barriers to communication are only present in written communication.
Barriers to communication are always intentional acts.
Barriers to communication do not exist in face-to-face conversations.
What is the concept of feedback in communication?
Feedback is the process of informing the sender how the message was received and understood by the receiver.
Feedback is the process of sending the original message to the receiver.
Feedback is the process of creating noise in the communication channel.
Feedback is the process of encoding the message before sending.
Some examples of means of communication mentioned in the passage are:
Letters, telephones, and emails
Cars, trains, and airplanes
Mountains, rivers, and forests
Tables, chairs, and beds
Communication can be classified depending on how the message is transmitted as:
Verbal and non-verbal communication
Formal and informal communication
Internal and external communication
Direct and indirect communication
Fill in the blank: In the workplace, verbal communication can be ______ or ______.
oral; written
formal; informal
direct; indirect
visual; auditory
An advantage of verbal communication in the workplace, according to the passage, is:
It allows for immediate feedback and clarification.
It eliminates the need for written records.
It reduces the importance of listening skills.
It ensures all messages are kept confidential.
What are 'atas' (minutes) and what is their purpose in a professional setting?
Atas are formal documents in which opinions and decisions made in a meeting are recorded. Their purpose is to serve as an important written source of information so that professionals can carry out their activities in alignment with business objectives.
Atas are informal notes taken during a meeting and discarded afterwards, serving no official purpose.
Atas are financial statements used to track company expenses and revenues.
Atas are marketing materials distributed to clients after meetings to promote products.
Which of the following should be included when preparing meeting minutes (atas)?
The duration of the meeting
The agenda to be discussed
All of the above
The names of participants
The nature of the meeting
What is non-verbal communication?
Non-verbal communication is the expression of ideas and behaviors through communicative elements without the use of words, such as gestures, looks, facial expressions, postures, images, sounds, and the organization of objects in space.
Non-verbal communication is the use of only written words to convey messages.
Non-verbal communication is the process of speaking loudly to be understood.
Non-verbal communication is the use of technology to send emails and text messages.
In the example given, the arrangement of chairs in a circle and the absence of verbal instructions are forms of non-verbal communication.
True
False
Gestures can anticipate or complement verbal communication. Give an example from the text of how a gesture can accompany a negative response.
When saying 'no' verbally, the body may accompany the negative response with a shake of the head, a movement of the index finger from side to side, or even by crossing the arms.
When saying 'no' verbally, the body may accompany the negative response with a thumbs up gesture.
When saying 'no' verbally, the body may accompany the negative response with a smile and open arms.
When saying 'no' verbally, the body may accompany the negative response with clapping hands.
According to the passage, what does your body posture during a job interview indicate?
Your level of education
Your suitability for the job
Your age
Your previous job experience
Which of the following is an indication of discomfort or rejection in a conversation, according to the passage?
Nodding your head
Making eye contact
Crossing arms or legs and looking at the floor
Smiling
Fill in the blank: The elements necessary for establishing a dialogue, according to the text, are ________, receptor, mensagem, código, canal e contexto.
emissor
transmissor
falante
ouvinte
Observing your body and being aware of your gestures can help you in your professional performance.
True
False
According to the passage, who is the sender (emissor) of the message when Amanda is speaking to her team during the meeting?
Amanda
Her team
The manager
The audience
What is the main code used in Amanda's meeting, as described in the passage?
Written Portuguese
Oral Portuguese (verbal language)
Sign language
Mathematical symbols
In the context of the passage, what is the function of the communication channel during Amanda's meeting?
To provide context for the message
To ensure contact between sender and receiver
To organize the codes used
To elaborate the message content
Based on Figure 7.2, what does Marcela's response to Rodrigo's message indicate?
She disagrees
She is unsure
She agrees and confirms
She did not understand the message
A troca de mensagens entre Rodrigo e Marcela pode ser entendida como comunicação verbal, não verbal ou ambas? Considere o uso de palavras e emojis na conversa.
Ambas, pois há palavras (comunicação verbal) e emojis (recursos não verbais) na mensagem.
Apenas comunicação verbal, pois só as palavras importam.
Apenas comunicação não verbal, pois só os emojis transmitem a mensagem.
Nenhuma das duas, pois não há comunicação real.
What are emojis?
Emojis are drawings provided by mobile operating systems and social networks to be used in non-verbal communications in apps. They are different from emoticons, which are combinations of common characters.
Emojis are a type of programming language used to create mobile apps.
Emojis are a type of virus that affects social networks.
Emojis are special fonts used only in printed books.
According to Quadro 7.1, who are the 'emissores' (senders) in the dialogue between Rodrigo and Marcela?
Rodrigo and Marcela are both senders (emissores) as they both send messages to each other.
Only Rodrigo is the sender (emissor) because he starts the conversation.
Only Marcela is the sender (emissora) because she responds to Rodrigo.
Neither Rodrigo nor Marcela are senders (emissores); they are both receivers.
According to Quadro 7.1, who is the 'receptor' (receiver) when Rodrigo sends a text to Marcela?
Marcela is the receiver when Rodrigo sends a text to her.
Rodrigo is the receiver when he sends a text to Marcela.
The phone is the receiver when Rodrigo sends a text to Marcela.
There is no receiver when Rodrigo sends a text to Marcela.
According to Quadro 7.1, what does the 'mensagem' (message) consist of in the analyzed case?
The message consists of the text itself along with the emojis sent.
The message consists only of the emojis sent, not the text.
The message consists only of the text, excluding any emojis.
The message consists of the sender's name and the time sent.
According to Quadro 7.1, what is the most used code in instant messages between Rodrigo and Marcela?
The most used code is the Portuguese language, but they also use abbreviations and emojis.
The most used code is only English, with no abbreviations or emojis.
The most used code is mathematical symbols exclusively.
The most used code is computer programming language.
According to Quadro 7.1, what is the 'canal' (channel) used by Rodrigo and Marcela to communicate?
The channel is an instant messaging application used by both for communication.
The channel is a handwritten letter exchanged weekly.
The channel is a public announcement system at school.
The channel is a face-to-face conversation in the classroom.
According to Quadro 7.1, what is the 'contexto' (context) of the communication between Rodrigo and Marcela?
The context is that the friends exchange messages to confirm a meeting at the cinema, with Marcela agreeing to accompany Rodrigo despite not liking the genre.
The context is that Rodrigo and Marcela are discussing their homework assignments for school.
The context is that Rodrigo is inviting Marcela to a birthday party at his house.
The context is that Marcela is asking Rodrigo for help with a math problem.
Is it possible for elements of communication to be present when a person is alone, such as during reading?
Yes, because communication can occur internally, such as when reading or thinking.
No, communication only occurs between two or more people.
No, communication requires verbal interaction only.
Yes, but only if the person is speaking out loud.
Based on the email message shown, what is the main subject of the article accepted for presentation at the X International Seminar on Communication?
The main subject of the article is the use of emoji in non-verbal communication.
The main subject of the article is the impact of social media on political campaigns.
The main subject of the article is the evolution of print journalism in the digital age.
The main subject of the article is the effectiveness of television advertising.
Os ruídos podem ser definidos como:
Interferências que dificultam a comunicação.
Elementos que facilitam a compreensão da mensagem.
Mensagens transmitidas de forma clara.
Informações essenciais para o entendimento.
Read the passage about communication barriers. According to the text, what is an example of a technical barrier in communication?
Using complex vocabulary
Having too much noise in the environment
Sending short messages
Using digital channels
Analyze the two situations in the figure 'Conversa entre dois profissionais da mesma empresa.' In Situation 1, why does the second professional respond with '?????'?
Because the message was clear
Because the message used technical terms and abbreviations that were not understood
Because the message was too long
Because the message was sent too late
In Situation 2 of the figure, what makes the communication more effective compared to Situation 1? Fill in the blank: The message in Situation 2 is more effective because it uses __________ language that is easily understood by the receiver.
clear and simple
complex and technical
ambiguous and vague
formal and indirect
Fill in the blank: An 'Algoritmo' can be understood as a recipe, a finite sequence of well-defined instructions, which forms the basis of programming in computers. All programs used, from the operating system to text editors and games, are a series of instructions followed by the machine. The English word for 'Algoritmo' is ________.
Algorithm
Algebra
Logarithm
Heuristic
In the context of communication, 'feedback' refers to:
the response given by the receiver to the sender
the initial message sent by the sender
the medium used to transmit the message
the noise that disrupts the message
Fill in the blank: In the communication process, feedback aims to inform the ______ about the understanding of the message by the receiver.
emitter (emissor)
receiver (receptor)
channel
context
According to the passage, both facilitators and barriers to understanding a message in communication can be:
contextual factors
verbal cues
physical distance
written language
Fill in the blank: The interpretation of a message depends on a field of sharing of ______ and ______.
values and semantics
words and grammar
facts and opinions
ideas and syntax
Based on Figure 7.4: Feedback – exchange of information, what is the main purpose of feedback in the communication process?
To ignore the message
To confirm receipt and understanding of the message
To create confusion
To avoid communication
According to the passage, what is one benefit of structured feedback meetings in companies?
They make relationships within the company more transparent regarding expectations of individual results.
They reduce the need for regular communication between employees.
They eliminate the need for performance evaluations.
They guarantee immediate promotions for all employees.
According to the passage, what types of information are used to identify feedback in organizations?
Performance reports, organizational climate survey results, and social media reputation index.
Employee attendance records, cafeteria menu choices, and parking lot usage.
Company holiday schedules, office furniture inventory, and building maintenance logs.
Personal emails, private phone conversations, and individual lunch preferences.
How can a message be disseminated?
Only verbally
Only non-verbally
Verbally or non-verbally
Only in written form
What are the necessary elements for the communicative act?
Sender, receiver, message, code, channel, and context
Sender, receiver, message, and feedback only
Message, code, and context only
Sender and receiver only
True or False: The emission of a message guarantees its comprehension.
True
False
What is one way to ensure the effectiveness of a message?
Pay attention to the receiver's reactions to your feedback.
Ignore the receiver's response completely.
Focus only on the sender's intentions.
Deliver the message as quickly as possible.
