Passenger Jeffery Bauer travelled to Dublin and didn't received his bag. He created an AHL at his final destination. Please advise:

1. File Reference Number:

2. 10 digit bag Tag Number of the missing bag:

3. The passenger's PNR:

4. Where the bag was last scanned:

5. RL & FS

6. How many passengers were travelling?

The passenger gives you the below contents to update in his AHL. Please write the category each one will go in.

1. Dyson Hair dryer

2. Swimsuit

3. Recipe book

4. Red wine

5. Dentures

Customer Ms. Amy Quirke  picked up Cillian Williams TN 1P123456 bag at DUB and is calling you.

What is this called?

AHL BOSEI34778: Which flight is the bag scheduled to come on and on which date? Mention the RL & FS. What is the customer's PNR? Where was the bag last scanned?

AHL IADEI19420:

1. Are the bags located?

2. Where are the bags located?

3. Which flight are they coming on?

4. What date are the flights scheduled on ?

AHL JFKEI41135:

1. Are the bags located?

2.What is the RL & FS?

3. Which flight and date are the bags scheduled on?

4. Are the bags set for delivery?

AHL YYZEI15279:

1. Is the bag located?

2.Is the bag set up for delivery?

3. What is the RL & FS.

4. What is the customer's full name? 5. where was the bag last scanned?

6. 6. What is the customer's PNR?

Please advise when we close a AHL file

Please give the full form of:

1. 1.FWD

2. 2. RL

3. 3. FS

4. 4. TTY

5. 5. OB

6. 6. FOH

The customer came into DUB and left his IPhone on the flight. What will you advise the passenger?

AHL DUBEI30185: What is the RL & FS? Would you send an TTY? Which airports would you send it to and what are the TTY addresses?

A customer has an delayed luggage file. The bag was found and delivered to the customer on the 23rd July. The customer is calling you on the 25th July and tells you that his bag is damaged. What action will you take on the delayed bag file. What will you inform the customer?

A customer travelled to LAX from DUB and had 1 checked in bag. On arrival in LAX, the customer forgot to pick up his bag from the carousel and CBS created an OHD at LAX. The customer calls the contact centre and you answer the call. What will you look for in World tracer? What will you inform the customer?

What is the update on this file NAPEI10181