NEW
Font size
Worksheets1/68_30000-1201_Email & Memo
Total questions: 60
Worksheet time: 33mins
What is the main purpose of sending a business email?
To entertain colleagues
To communicate professionally with clients, partners, or colleagues
To express personal opinions
To send spam
What should the subject line of a business email be like?
Long and detailed
Informal and casual
Concise and state the main purpose
Left blank
Which of the following is a formal salutation?
Hello [team/department name]
Hello [name]
Dear Mr./Ms. ...,
Hey!
What is the main purpose of the body content of an email?
To tell a joke
To clearly state your point
To ask unrelated questions
To discuss personal matters
What does CC in email stand for?
Carbon Copy
Courtesy Copy
Confidential Copy
Creative Content
Which of the following refers to the greeting used in English emails?
Salutation
Body content
Subject Line
Which of the following refers to the main content of an English email?
Salutation
Body content
Subject Line
Which of the following is a part of a business email?
Salutation
Content
Signature
Closing
Which of the following is an appropriate greeting in a business email?
Hello [First Name],
Hi [Team/Department Name],
Dear Sir/Madam,
Yo!
Which of the following is an opening sentence in a business email?
Closing remarks
Opening sentences
Attachments
Subject Line
What does 'BC' stand for in business emails?
Business Communication
Blind Carbon Copy
Basic Content
Best Regards
What is the Thai translation for 'Business Email'?
Business Email
Business Letter
Business Communication
Business Message
What is the Thai translation for 'Subject Line'?
Email Subject
Subject Line
Email Content
Closing Words
What is the Thai translation for 'Salutation'?
คำทักทาย
คำลงท้าย
เนื้อหาอีเมล
ลายเซ็น
What is the Thai translation for 'Body content'?
เนื้อหาอีเมล
คำทักทาย
หัวข้ออีเมล
คำลงท้าย
What is the Thai translation for 'inquire about'?
สอบถามเกี่ยวกับ
แจ้งให้ทราบ
What is the purpose of an opening sentence in a business email?
To tell a joke
To introduce yourself and the purpose of the email
To ask for money
To complain about something unrelated
Which phrase is used to inquire about something?
I am writing to complain about...
I wish to express my dissatisfaction with...
I am writing to inquire about...
We would like to invite you to...
What does 'BC' stand for in an email?
Business Communication
Blind Carbon Copy
Basic Content
Best Regards
What is the main goal of writing a business email?
To waste time
To communicate professionally and effectively
To make new friends
To share personal stories
What should be concise in a business email?
The entire email
The subject line
The body content
The salutation
What is the purpose of a salutation in an email?
To end the email
To greet the recipient
To state the main point
To attach files
Which of these is an informal salutation?
Dear Mr. Smith,
Dear Sir/Madam,
Hello [First Name],
To Whom It May Concern,
If you are writing to complain, which phrase would you use?
I am writing to inquire about...
We would like to invite you to...
I am writing to complain about...
I wish to express my satisfaction with...
What is a key skill for communicating with clients, partners, or co-workers?
Speaking loudly
Writing business emails
Drawing pictures
Singing songs
What does 'Quotation Inquiry' mean?
Asking for a price estimate
Sending a thank you note
Complaining about a service
Inviting someone to a meeting
What is the meaning of 'Project Update'?
A new project has started
Information about the current status of a project
A project has been cancelled
A project meeting has been postponed
What is the purpose of 'To Whom It May Concern'?
To address a specific person
To address an unknown recipient formally
To address a group of friends
To address a family member
What should be avoided in a professional email?
Clear communication
Informal language and slang
Proper grammar
Concise subject lines
What is the meaning of 'dissatisfaction'?
Happiness
Contentment
Unhappiness or displeasure
What is the main characteristic of a formal email?
Use of emojis
Professional tone and language
Short sentences only
Casual greetings
What is the purpose of 'Meeting Request'?
To cancel a meeting
To ask for a meeting
To summarize a meeting
To reschedule a meeting
What is the importance of 'Structure of a Business Email'?
ข้อใดคือความสำคัญของโครงสร้างอีเมลธุรกิจ
It is not important
It helps organize the email for clarity and professionalism
It makes the email longer
It is only for informal emails
'Dear Ladies and Gentleman' สามารถอนุมานได้อย่างไร
Addressing only women
Addressing only men
Addressing a mixed group formally
Addressing children
'We would like to invite you to...'
แสดงถึงวัตุประสงค์ใด
To ask someone to leave
To ask someone to come to an event
To ask someone for money
To ask someone to work
What is the general tone of a business email?
Playful
Serious and professional
Angry
Sad
ความหมายของ 'Office Supplies' คืออะไร?
เฟอร์นิเจอร์สำนักงาน
สิ่งของที่จำเป็นสำหรับงานสำนักงาน (เช่น ปากกา กระดาษ)
อาคารสำนักงาน
พนักงานสำนักงาน
วัตถุประสงค์ของ 'Project Update on May 20' คืออะไร?
ประกาศโครงการใหม่
ให้ข้อมูลเกี่ยวกับโครงการในวันที่เฉพาะเจาะจง
ยกเลิกโครงการ
เริ่มโครงการ
Sending memos is a common practice in internal communication within a workplace.
True
False
To be a successful memo it should be
long, concise and writer friendly
short, concise and writer friendly
short, concise and reader friendly
long, concise and reader friendly
What are the 2 main parts of a memo?
Heading and Closing
Heading and Message
Introduction and Closing
Introduction and Body
The 4 standard headings of a Memo are
To, From, Date, and Time
To, From, Subject, and Time
To, From, Date, and Signature
To, From, Date and Subject
When writing a memo it should be memorable not vague.
True
False
Your opening sentence in a Memo should be all supporting details.
True
False
The 4 basic steps in writing a Memo are:
Write, Draft, Revise and Refine
Prewrite, Draft, Refine and Submit
Prewrite, Draft, Revise and Refine
Draft, Second Write, Revise and Refine
Memo is an abbreviation for
Memorandumb
Memorandum
Memowalkdum
Memorjogdum
Which of the following is a formal salutation?
Hi
Hey
Howdy
Dear
Which of the following is an informal closing-
Truly
Sincerely
Best Regards
Thanks
What is the appropriate way to address someone in a professional email?
"Hey dude"
"Dear Sir/Madam"
"Yo"
"Hiya"
Which is NOT commonly consisted in the header information in writing an email?
Bcc
Attachment
Subjects
Tel.
The word memo is short for ____.
memory
memoir
memorable
memorandum
Read the following text to answer questions number 1 to 3.
To : All Employees
From : Paul Walker
Subject : Ordering Supplies
Date : April 4th, 20017
All requests for supplies must be typed and signed. Only typed requests will be accepted. All requests must be on my desk by fifteenth every month. Approved requested will be sent on the Accounting Department. Please plan ahead. It takes two to six weeks to order supplies.
Who are the recipients of this memo?
New employee
Mr. Paul Walker
Head of Personal
All employees
To : John Cena
Senior Secretary
From : Andy wright
Date : May 3rd,2017
Sub : Steve Wilder, American Interior Designer
Mr. Wilder will be visiting our office on Friday, May 5th, 2017. I would like you to prepare the concept of our new building’s Interior for him. He will arrive in the morning before.
When will Mr. Wilder visit their office?
At night
In the afternoon
May 3rd 2017
May 5th 2017
To: Stella
From: Emily
Date: June 17, 2020
Subject: Urgent issue
Stell, contact me as soon as possible after you receive this memo by phone number 091-8885673. I have an urgent issue to talk to you about.
Please call me back by 9 a.m. today.
Waiting for your call.
Emily
What is the heading of this memo?
Call 091-888-5675
Reschedule meeting
Call back
Urgent issue
To: Stella
From: Emily
Date: June 17, 2020
Subject: Urgent issue
Stell, contact me as soon as possible after you receive this memo by phone number 091-8885673. I have an urgent issue to talk to you about.
Please me back by 9 a.m. today.
Waiting for your call.
Emily
How does the receiver contact the writer?
Write memo
Send email
Meet in person
On phone
To: Stella
From: Emily
Date: June 17, 2020
Subject: Urgent issue
Stell, contact me as soon as possible after you receive this memo by phone number 091-8885673. I have an urgent issue to talk to you about.
Please me back by 9 a.m. today.
Waiting for your call.
Emily
What's the date written in this memo?
Tuesday 20, 2017
June 172020
9.00 A.M.
June 17, 2020
To : John Cena
Senior Secretary
From : Andy wright
Date : May 3rd,2017
Sub : Steve Wilder, American Interior Designer
Mr. Wilder will be visiting our office on Friday, May 5th, 2017. I would like you to prepare the concept of our new building’s Interior for him. He will arrive in the morning before.
Who is Mr. Andy wright?
A designer
Junior Secretary
John' boss
Steve's boss
To : John Cena
Senior Secretary
From : Andy wright
Date : May 3rd,2017
Sub : Steve Wilder, American Interior Designer
Mr. Wilder will be visiting our office on Friday, May 5th, 2017. I would like you to prepare the concept of our new building’s Interior for him. He will arrive in the morning before.
Where does Mr. Wilder come from?
America
Australia
Germany
Canada
What is the purpose of this memo?
To give suggestions about the meeting
To inform about the meeting
To instruct the meeting
To remind the meeting
