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WorksheetsSaturday Internal Staff Training 02/08/2025
Total questions: 10
Worksheet time: 5mins
What is the main risk if a wrong POD image is uploaded?
上传错误的POD图片，最大的风险是什么？
Affects customer's delivery experience
客户体验会受影响
May cause record mismatch and make it hard to trace responsibility
可能导致记录不符、责任难以追踪
Saves time
节省时间
No impact on workflow
不会影响后续流程
If the customer ordered 3 sets, but 4 sets were delivered, what is the correct action?
客户订购3套产品，却送了4套，正确做法是什么？
Ignore the issue; the customer likely won’t mind
忽略问题，客户应该不会介意
Don’t record it; just deliver
不做记录，直接交货
Report and handle according to the process
按流程报告并处理
Ask the customer to return the extra item
请客户退回多余货物
During warehouse packing, what document must be strictly followed to ensure the correct product, quantity, and model?
仓库备货时必须严格依照哪项内容，确保产品、数量和型号无误？
Customer request
客户要求
System inventory
系统库存
Packing List
包装清单
Personal experience
个人经验
What must be done immediately after packing is completed for an order?
每单备货完成后，必须立刻做哪项工作？
Hand it to the driver directly without photos
直接交给司机，无需拍照
Take clear photos and upload to the Timeline
拍清晰照片并上传时间线
Inform the supervisor verbally
口头通知主管
Proceed with delivery without any record
直接发货，无需记录
After delivery, how should the driver handle delivery records?
送货完成后，司机应如何处理送货记录？
Take and upload photos to the system immediately
立即拍照并上传至系统
Upload all deliveries at the end of the day
等一天送完再统一上传
Only get customer signature, no photos needed
只让客户签收，无需拍照
Wait for warehouse to request photos
等仓库催促后再上传
If a product not included in the order is delivered to the customer, this is considered:
如果客户订单中没有某项产品却被送达，这属于：
Normal stock transfer
正常备货
Temporary substitution
临时调货
Delivery mistake
配送错误
Free gift
免费赠品
f an item is listed in the order but not visible in the POD photo, what could be the consequence?
订单中包含某项产品，但POD照片中未显示，该情况可能导致什么后果？
No consequence
无影响
Customer misinterpretation
客户理解错误
Customer believes it was not delivered and may complain
客户以为未送达，可能投诉
Warehouse inventory auto-updates
仓库库存自动更新
What is the correct procedure before delivering a newly arrived or updated product to customers?
在将新到货或更新后的产品送给客户之前，正确的流程是什么？
Deliver immediately if urgent
如客户催得急就立即送
Let the warehouse check and send directly
让仓库检查一下就送
Have it tested by technical team and approved by EXCO before scheduling delivery
由技术人员测试并获EXCO批准后才可安排送货
Let the salesperson decide
由销售决定是否送货
If an ordered product is still in pre-order status, what should be done?
若客户订购的产品仍在预订中，应该怎么做？
Replace with a similar product without informing
擅自换成类似产品
Don’t inform customer and wait for the stock to arrive
不通知客户，等货到再说
Inform the customer about the estimated delivery time
告知客户预计到货时间
Cancel the customer’s order
取消客户订单
When accessories are missing in a delivery, which action should be avoided?
送货中如发现配件缺失，以下哪项做法是错误的？
Inform the customer about the issue
告知客户缺件情况
Take photos for records
拍照留档
Arrange a follow-up delivery
安排后续补件
Deliver silently without notifying the customer
不告知客户，直接交货
