WorksheetsMGT CO1 Reviewer
Total questions: 44
Worksheet time: 22mins
-Getting things done through people.
-The process of achieving
organizational goals by engaging in the four major functions of planning & decision-making, organizing & staffing, directing/leading, and controlling.
is the person responsible for planning and directing the work of a group of individuals, monitoring their work, and taking corrective action when necessary.
acquire the skills of listening, speaking, reading, and writing. Managers
must know how to deal with different people especially in doing business transactions. They must
know how to motivate clients and communicate well in order to have a successful negotiation.
Staff
Manager
Writing SKills
Good Communicator
“living it myself before leading others” Reputation is very important so you have
to take good care of it . Once reputation is destroyed, people will no longer trust and make
business with you.
Flexible
Good Communicator
Integrity
Focused
- multi-tasker, imaginative and innovative. A manager can do multi taking that is
why he /she needs trainings and seminars before a managerial position be given.
Flexibility
Good Communicator
Integrity
Committed
try to see the “big picture” within the forest of details
Gratitude
Committed
Good Communicator
Focused
willing to do whatever it takes attain organizational success
Committed
Gratitude
Communicator
Flexibility
who are ultimately responsible for the
entire organization. Typical titles include CEO, COO, CFO,
“President”, “Executive Vice President”, “Executive Director”,
“Senior Vice President”, or “Vice President”.
Operational Manager
Tactical Manager
Strategic Manager
ocated beneath the top levels of the hierarchy who are directly responsible for the work of managers at lower levels. Titles include “Manager”, “Director of”, “Chief”, “Department Head”, and “Division Head”.
Operational Manager
Tactical Manager
Strategic Manager
at the lowest level of the hierarchy
who are directly responsible for the work of operating (non-
managerial) employees. Often have titles that include the
word “Supervisor”.
Strategic Manager
Tactical Manager
Operational Manager
It consists of board of directors, chief executive or managing director.
is the ultimate source of authority and it manages goals and
policies for an enterprise. It devotes more time on planning and coordinating
functions.
Top Level Management
The branch managers and departmental managers constitute middle level. They are
responsible to the top management for the functioning of their department. They
devote more time to organizational and directional functions.
In small organization, there is only one layer of middle level of management but in big
enterprises, there may be senior and junior middle level management.
Top Level Management
Middle Level Management
Lowe Level Management
is also known as supervisory/operative level of management. It consists of
supervisors, foreman, section officers, superintendent etc.
According to R.C. Davis, “Supervisory management refers to those executives whose work has to
be largely with personal oversight and direction of operative employees”.
Lower Level of Management
Involves selecting goals and objectives, as well as the actions to achieve them.
In particular, planning helps to critically assess the goal to see if it's realistic. It facilitates decision
making and allows setting a time frame by predicting when the company can achieve its goal. It also
defines how to measure performance against the set goals and whose responsibility it will be.
Planning and Decision Making
Involves establishing an intentional structure of roles for people to fill in an
organization.
Organizing
Involves filling, and keeping filled, the positions in the organization structure.
the scope of staffing function is very wide. It includes manpower planning, recruitment, selection,
training and development, performance appraisal, promotion, transfer, compensation, etc. Without
performing staffing function these tasks cannot be accomplished.
Staffing
Influencing people so that they will contribute to organizational and group goals.
It is a process or technique of instructing, guiding, inspiring, counseling, overseeing and leading
people towards the accomplishment of organizational goals. It is a continuous managerial process
that goes on. throughout the life of the organization.
Directing/Leadership
Measuring and correcting individual and organizational performance to ensure that events conform to plans. It is also the process of assessing the organization's progress toward accomplishing its goals. It includes monitoring the implementation of a plan and correcting deviations from that plan.
Controlling
grow directly out of the authority of a manager’s position and involve
developing and maintaining positive relationships with significant others.
Informational Roles
Interpersonal Roles
Decisional Roles
-performs ceremonial duties. Examples: greeting visiting dignitaries, attending an
employee’s wedding, taking an important customer to lunch.
FIgurehead
responsibility for the work of subordinates, motivating and encouraging employees,
exercising their formal authority.
Leader
making contacts outside the vertical chain of command including peers in
other companies or departments, and government and trade organization representatives.
Liaison
pertain to receiving and transmitting information so that manager can
serve as the nerve centers of their organizational units.
Decisional Roles
Interpersonal Roles
Informational Roles
scans the environment for new information to collect.
Monitor.
Passing on privileged information directly to subordinates.
Dissemator
-Sharing information with people outside their organization. Examples:
a speech to a lobby or suggesting product modifications to suppliers.
Spokesperson
involve making significant decisions that affect the organization.
Decisional Roles
Seeks to improve the unit by initiating projects or someone who is
doing business.
Responds involuntarily to pressures too severe to be ignored.
Examples: a looming strike, a major customer gone bankrupt, or a supplier reneging on a
contract.
Disturbance Handler
Decides who gets what.
Resource Allocator
Committing organizational resources in “real-time” with the broad
information available from their informational roles.
Random allocation
Discount
Budget
Negotiator
is a style of
management that emphasizes hierarchy, specialized roles and single leadership for optimized
efficiency in the workplace. Scientific management should be used to determine the most efficient
way to do a job
Classical Management Approach
suggests that the keys to
understanding development are observable behavior and external stimuli in the environment.
Behavioral Management
believes that employees work
for numerous reasons, including to achieve satisfaction, happiness and desired lifestyles. With
this theory, managers understand employees' behaviors and needs and can implement strategies
to meet those needs and support their skill development over time.
Modern Management
School Management
Restaurant Management
Entrepreneurship Management
is a theory of learning, and learning theories focus on how we are conditioned to
respond to events or stimuli.
Is known for being FATHER OF PRINCIPLES OF
SCIENTIFIC MANAGEMENT
Scientific determination in finding the “one best way” for
workers to fulfill their jobs assigned to them.
- Careful selection and training of workers
Frederick Winslow Taylor
Is known for the 14 Principles
Known for "Father of Principles of Democracy"
-Characterized by division of labor, clear authority hierarchy,
detailed rules and regulations & impersonal relationships.
When employees are specialized, output can increase because they become
increasingly skilled and efficient.
Division of Work
– Employees should have only one direct supervisor.
Unity of Command
This principle refers to how close employees are to the decision-making
process. It is important to aim for an appropriate balance.
Centralization
– Employees should be aware of where they stand in the organization's hierarchy,
or chain of command.
Scalar Chain
Managers should be fair to staff at all times, both maintaining discipline as necessary
and acting with kindness where appropriate.
Equity
Organizations should strive to promote team spirit and unity.
Esprit de Corps
