WorksheetsXfinity Internet Review
Total questions: 15
Worksheet time: 8mins
What feature is included with Xfinity Internet to help customers connect on the go?
Xfinity Mobile
Access to millions of hotspots nationwide
Free TV streaming
Free laptop with every plan
What is the maximum download speed offered with Xfinity's next gen plans?
1.1 Gbps
600 Mbps
2.1 Gbps
1.3 Gbps
What is NOT included in the benefits of Xfinity xFi?
Setting parental controls
Monitoring connected devices
Free installation for all customers
Setting time limits on devices
Which Gateway supports speeds up to 2.5 Gbps and includes 6GHz WiFi band?
XB3
XB6
XB7
XB8
What's the monthly price for NOW Internet's 100 Mbps plan?
$20
$25
$30
$45
What is the maximum speed supported by Xfinity's Wi-Fi Extenders Gen 2?
100 Mbps
200 Mbps
500 Mbps
1 Gbps
Which of the following customers qualifies for Internet Essentials?
A customer with Xfinity Internet in the last 30 days
A new customer who qualifies through a public assistance program
A customer with unpaid debt less than one year old
A customer outside of Xfinity's service area
What feature allows customers to pause WiFi for specific devices?
WiFi Boost
xFi via Xfinity App
Skyprep
Storm Ready WiFi
What benefit comes with xFinity Pro?
Free voice calling
No data limits only on weekends
Internet backup in case of a network outage
Free phone upgrade
What does FALL OFF refer to in internet sales?
A) A gateway falling offline
B) Orders that we enter that Comcast does not pay us for
Orders that customer care places
Truck rolls
Which of the following is a 'Fall Off' scenario?
New customer activation
Skipping a credit check with EZ enroll
Adding services within 3 days of a cancelled Core order
Setting up autopay
Which internet tier includes 1st XM Unlimited line free for 1 year?
All tiers under unified pricing
Gigabit Extra only
NOW Internet only
Internet Essentials
What should you ask a customer to determine the best internet speed?
How long they've had internet
How many devices they use and what they use them for
Their favorite TV show
If they own a modem
True or False: Now Internet customers can pay $20 a month for the WiFi Pass, in order to have access to Xfinity's millions of hotspots
True
False
True Or False: Internet Essentials customers are not eligible for professional installs.
True
False
