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CO IB Service - Final Written Assessment Review - Part 1

Total questions: 18

Worksheet time: 32mins

Name
Class
Date
1.

Identify the Ship Classes of the Following Ship Codes.

Categorize the following

EN

GR

RH

VI

AD

EX

MA

NV

VY

AL

HM

OA

SY

WN

UT

AN

OV

QN

SC

OY

Quantum Class
Voyager Class
Oasis Class
Vision Class
2.

What is the title of the KD article that will provide both ship and room category information?

(a)  

3.

Match the following Category to its respective Supercategory

a)

ZI

1.

Interior

b)

WS

2.

Suite

c)

YO

3.

Ocean View

d)

XN

4.

Neighborhood Balcony

e)

XB

5.

Ocean View Balcony

4.

Axl booked XB on his upcoming sailing on OA 09/16/25. This means that he will be berthed in the​ (a)   ​ (b)   category available at the time the booking is assigned a stateroom.

Choose from the below words
lowest
highest
Balcony
Ocean View
5.

What is the KD article that provides information about Guarantee staterooms?

(a)  

6.

The two types of Guarantees are (a)   and Category.

7.

Identify each category whether they are Promotional or Category Guarantees.

Categorize the following

XN

XB

WS

YO

ZI

2D

4N

2W

JS

2J

Promotional
Category
8.

Royal Caribbean has 2 different Suite programs: Royal Suite Program and Royal Suite Class Program. Identify the listed ship codes based on the Suite Program offered.

Categorize the following

VI

BR

EX

FR

AN

AL

OY

IC

Royal Suite Program
Royal Suite Class Program
9.

Royal Suite Class Program applies to the following ship classes except for

a)

Icon Class

b)

Oasis Class

c)

Voyager Class

d)

Quantum Class

10.

Luis wants to book a stateroom that provides a designated concierge that will tend to his family's needs while on cruise. Select all possible option that you may offer to Luis.

a)

AN - Grand Loft Suite

b)

BR - Owner's Suite

c)

UT - Solarium Suite

d)

VY - Grand Suite

11.

Royal Caribbean offers Royal Genie Package to guests booked in FR (05/12/25 through 10/27/25 sailings) and ID (05/24/25 through 10/11/25 sailings).

a)

True

b)

False

12.

Identify the accuracy of each statement about the Royal Genie Program.

Categorize the following

If the guests cancel their reservation and do not sail, the package will be refunded.

$300 USD per adult per day or $255 USD per adult per day if they are booked in a Grand Suite.

$150 USD per child per day (ages 6 through 12) if they are booked in a Grand Suite.

This package is only available to book through agents.

This package will be for sale onboard.

Once it’s sold out, the app will show it as sold out.

Accurate
Not accurate
13.

Drag and drop the following Amenities to its respective Royal Suite Class.

Categorize the following

Royal Caribbean Plush Bathrobes for Use Onboard.

Luxury bathroom amenities.

Lavazza espresso coffee machine.

Frette Linens.

Expedited Boarding and Departure.

Complimentary Gratuities.

Flexible Arrival Boarding & Priority Departure.

Concierge Service.

Priority Dining Reservations.

Dinner at Coastal Kitchen.

Sea Class only
Sky Class only
Star Class only
Sea, Sky and Star Class
14.

This is the loyalty program for Royal Caribbean International.

(a)  

15.

Match each Crown and Anchor Society tier with the number of cruise points needed to obtain each tier.

a)

Emerald

1.

55

b)

Diamond Plus

2.

175

c)

Pinnacle Club

3.

700

d)

Diamond

4.

80

e)

Platinum

5.

30

16.

CAS members receive Balcony & Suite Discounts once they become ____ member.

a)

Platinum

b)

Gold

c)

Diamond

d)

Pinnacle Club

17.

Avery is currently a Platinum member of CAS. He's planning to book for IC 03/07/26 for a 7N Western Caribbean Cruise on a 2V stateroom. With this, Avery will get a discount of $50.

a)

True

b)

False

18-22.

Each day of the cruise, Diamond members receive four (4) complimentary drink vouchers, Diamond Plus members receive five (5) complimentary drink vouchers, and Pinnacle Club members receive six (6) complimentary drink vouchers, each up to a value of $14 ($13 on Singapore sailings and $15 on Australia and UK sailings). These vouchers can be redeemed at any time and at any bar onboard or onshore at our private destinations. Drink vouchers can also be applied toward a discount on the purchase of any bottle of wine — 20% off bottles priced over $100 and 40% off bottles priced under $100. Upon redemption of a drink voucher, a zero-dollar ($0) receipt will be provided and must be signed by the member. Youth members receive the same daily allotment of complimentary vouchers as their parents of the same tier, which can be used toward the purchase of non-alcoholic beverages (including mocktails). All drink vouchers reset daily at 5:00 am and are redeemable until 4:59 am the following day. This offer excludes fully licensed Starbucks venues, Bionic Bar, and Desserted Milkshake Bar. Drink vouchers cannot be combined for the purchase of a beverage of greater value; one drink per voucher. In accordance with the Royal Caribbean beverage policy, all alcoholic beverages will be opened by the bar staff upon purchase.

18.

Match the tier to its corresponding number of complimentary drink voucher.

a)

Pinnacle Club

1.

6

b)

Diamond

2.

4

c)

Diamond Plus

3.

5

19.

The complimentary vouchers reset daily.

a)

True

b)

False

20.

This offer excludes certain venues. Select all that applies.

a)

Starbucks

b)

Bionic Bar

c)

Desserted Milkshake Bar

d)

All of the above

21.

Complimentary drink vouchers can also be applied toward a discount on the purchase of any bottle of wine.

a)

True

b)

False

22.

Guests will have to present their​ (a)   in order to claim their complimentary vouchers. A​ (b)   receipt will be provided and must be signed by the member.

Choose from the below words
SeaPass
SetSail Pass
$0
$14