WorksheetsRide Operator Training Quiz
Total questions: 104
Worksheet time: 52mins
What should you do if you do not feel comfortable during your training as a Ride Operator?
Notify your Supervisor immediately.
Ignore the feeling and continue training.
Wait until the end of training to mention it.
Ask another trainee for help.
Who is primarily responsible for ensuring guests have a safe and memorable experience on the rides?
The Ride Operator
The guests themselves
The maintenance staff
The ticket seller
What do the Standard Operating Procedures (SOP) provide for ride operators?
A guideline for ensuring a safe and memorable experience for guests
A list of ride maintenance tasks
A schedule for ride operation hours
A menu for the park’s food court
Who is the manufacturer of the "Escape from Pompeii" ride?
Intamin, Inc of Switzerland
Bolliger & Mabillard
Vekoma Rides Manufacturing
Arrow Dynamics
What type of ride is "Escape from Pompeii"?
Spill Water Boat Ride
Roller Coaster
Ferris Wheel
Drop Tower
In which year did the "Escape from Pompeii" ride open?
1995
2000
1989
2010
What is the minimum height requirement to ride "Escape from Pompeii"?
42 inches
48 inches
36 inches
54 inches
How many twenty-passenger boats are used on the "Escape from Pompeii" ride?
4
2
6
8
What is the achievable capacity per hour for the "Escape from Pompeii" ride?
1,440/hour
2,000/hour
900/hour
1,200/hour
What is the height of the lift on the "Escape from Pompeii" ride?
70 feet
52 feet
100 feet
60 feet
What is the drop height on the "Escape from Pompeii" ride?
52 feet
70 feet
40 feet
60 feet
What restraint device is used on the "Escape from Pompeii" ride?
Lap bar
Over-the-shoulder harness
Seat belt
None
What is the minimum age requirement for operators of the "Escape from Pompeii" ride?
16 years
18 years
14 years
21 years
What should each Operator be familiar with regarding the ride or attraction?
The specific criteria for the ride or attraction and enforce them consistently
The names of all guests
The weather forecast
The price of tickets
If a guest has a disability that restricts them from riding, what should the Operator do?
Ask if they have the Ride Accessibility Program sheet
Let them ride without checking
Ignore the restriction
Call security
What should you do if a guest does not have the Ride Accessibility Program sheet?
Notify your Supervisor to come to the ride to meet the guest
Let the guest ride immediately
Send the guest away
Give the guest a free ticket
Who is responsible for helping guests into a ride unit if assistance is required?
A responsible person accompanying the guest
The Operator
The ticket seller
The janitor
How many guests with Mobility Impairments (unable to enter or exit the ride unit without assistance) are allowed per ride cycle?
One
Two
Three
Four
What should the Entrance/Unloader do after verifying the RAP Sheet?
Specify a return time to the ride and stamp or initial the sheet
Let the guest ride immediately
Take the sheet away
Ignore the sheet
What should be done if there is no wait for a RAP guest?
Write the current time on the RAP sheet and let the guest proceed
Ask the guest to wait
Refuse entry
Call a supervisor
What is one responsibility of a Ride Operator when assisting Loaders and Unloaders?
Checking guests to ensure they meet ride requirements
Operating the food stalls
Cleaning the park grounds
Selling tickets at the entrance
What is the hourly capacity for Escape from Pompeii?
1,440 guests per hour
500 guests per hour
2,000 guests per hour
750 guests per hour
What is the most important piece of your costume as a Ride Operator?
SMILE
Name tag
Hat
Shoes
Which of the following is a safety responsibility for Ride Operators?
Assist Separated Parties
Sell merchandise
Operate the roller coaster
Paint the ride
What should a Ride Operator do to improve guest communication?
Refer to locations by their names on the map
Use only acronyms
Ignore guest questions
Only talk to other staff
Which of the following is part of providing quality service as a Ride Operator?
Make Simple Conversation
Ignore guests
Only focus on ride controls
Avoid answering questions
According to the Boarding Spiel, how many guests should there be per row?
No more than 4 guests per row
No more than 2 guests per row
No more than 6 guests per row
No more than 8 guests per row
What should guests do with their hands and arms during the ride, according to the During Your Ride Spiel?
Keep them inside the boat
Raise them above their heads
Wave them outside the boat
Hold onto the seat in front
What is the purpose of the Gates Closing Spiel?
To ask non-riders to step back as the gates are closing
To instruct guests to board the boat
To inform guests about technical difficulties
To announce the end of the ride
What should guests do after the boat has come to a complete stop and the lap bar has been raised, according to the Exiting Spiel?
Exit carefully to their left side
Remain seated until further notice
Exit quickly to the right side
Wait for a staff member to assist them
What does the Missed Show Spiel inform guests about?
The guests did not experience a complete show and may repeat their ride
The ride is about to restart
There is a weather delay
The gates are closing
What is the reason for a Weather 1 Shutdown Spiel?
Severe weather approaching the area
Technical difficulties
Missed show
Exiting the ride
What is the first responsibility in the event of an emergency according to the Emergency Action Plan?
The safety of the guests
The safety of the equipment
Your own safety
The safety of the building
Who will direct guests in the loading area to exit through the main entrance?
Controls Ambassador
Load Ambassador
Down Chute Ambassador
Security Officer
What must the Controls and Unload Ambassadors ensure before proceeding towards the main entrance?
The ride is operating
The exit gate is closed and the magnetic lock is engaged
The guests have tickets
The weather is clear
When will all positions proceed to the Entrance of Sesame Street Forest of Fun?
When the ride starts
When the weather is clear
When the entire Escape from Pompeii ride area and queue are clear
When the guests are seated
What should the Load Ambassador do after directing guests to exit?
Leave the area immediately
Follow the last guest to the entrance to ensure no guests remain
Close the ride
Notify the Controls Ambassador
What is the emergency meeting location for Pompeii?
The Entrance of Sesame Street Forest of Fun
The Exit of Pompeii
The Mid Chute
The Down Chute
What should every ambassador do once the area is clear, unless otherwise instructed by leadership?
Report to the emergency meeting location
Leave the park immediately
Call 911
Go home
Who is responsible for informing guests that the ride is closed and directing them towards nearby available attractions?
Entrance Ambassador
Controls Ambassador
Unload Ambassador
Down Chute Ambassador
What number should be called from an in-park phone to contact Dispatch in an emergency?
3333
911
1234
2020
What must the Unload Ambassador do once the ride power has been disabled?
Clear the Exit area to ensure no guests remain
Start the ride again
Call the police
Announce the reopening of the ride
What is the purpose of the Storm Passed Spiel?
To inform guests that severe weather has passed and operations will resume soon
To announce a fire drill
To inform guests of a lost item
To announce a ride closure for maintenance
What does the Guest Illness B2 Spiel inform guests about?
A temporary delay in boarding due to minor house cleaning duties
A new ride opening
A lost and found announcement
A change in park hours
What is the normal operating mode for ride operations called?
Manual Mode
Emergency Mode
Automatic Mode
Maintenance Mode
What is the function of "Blocks" in a ride system?
To increase the speed of the ride
To prevent two boats from occupying the same segment of track at the same time
To provide lighting for the ride
To play music during the ride
What is a "Boat" as defined in the ride terms?
A safety device for emergencies
A twenty passenger floating vehicle in which guests ride
A rotating tire used to propel the ride
A fireproof room for safety
What do Booster Wheels/Brakes do in a ride system?
Provide lighting for the station
Set off alarms in case of emergency
Propel or stop a boat as needed
Monitor the number of passengers
Where is the Brain Fire effect located?
In the station exit
In a fireproof structure located overhead as the boats pass beneath it
In the camera monitor room
In the down-chute
What is the purpose of Camera Monitors in the ride system?
To play music for guests
To monitor boats along the course of the ride
To control the speed of the ride
To provide emergency lighting
What is the function of the Chute in the ride system?
It is the control panel for the ride.
It is the ramp that carries boats 52-feet down to the Chute Run-Out Area.
It is the emergency stop button.
It is the room where operators communicate with guests.
What does the Chute Run-Out consist of?
A set of rails that a boat will travel on after plunging down the chute.
The highest point of the lift.
The emergency stop system.
The entrance to the ride.
What is the purpose of the Dispatch Enable button?
To stop the ride in an emergency.
To flash when the boat is ready to be dispatched.
To open the entrance gate.
To communicate with guests.
Where is the Down-Chute Booth located and what is its function?
At the entrance, to check tickets.
Near the Down-Chute Brake, to allow operators to communicate with guests and monitor the ride.
At the top of the lift, to control the crown.
In the maintenance room, to store tools.
What does the Down-Chute Brake do?
It increases the speed of the boat.
It automatically stops a boat if the boat ahead has not cleared the Chute Run-out.
It opens the ride entrance.
It controls the height of the lift.
What does the Down-Chute Doors Trouble Light indicate?
The ride is ready to open.
There is a discrepancy with Down-Chute Doors.
The boat is at the peak height.
The emergency stop has been pressed.
What should the Controls Operator do after the weather has passed and the ride is ready to reopen?
Notify all other Operators that the ride is going to reopen.
Close the ride permanently.
Turn off all emergency systems.
Remove all boats from the ride.
What must be ensured before reopening the ride area?
All guests have left the park.
There is no obstruction in the ride area and each boat is cycled at least once.
The ride is completely shut down.
The emergency stop is pressed.
What is the first step to take if the park phone fails at the attraction?
Immediately stop loading guests and take the attraction "Controlled."
Notify your Leadership Team.
Call the supervisor at 3222.
Bring a timer to Controls.
When the ride is controlled after a phone failure, what should be done next?
Notify dispatch that the ride is B3 Controlled via the radio and record the down time.
Reset the timer and repeat the process.
Call the supervisor at 3222.
Monitor weather and lightning activity.
What should you do when communicating over the radio during a phone failure?
Be sure to state your location.
Call the supervisor at 3222.
Reset the timer.
Unload any boats that have already been loaded.
If the Remote Operator button is not operational, what is the first step to take?
Inform maintenance and unit 100.
Call the supervisor at 3222.
Unload all guests.
Monitor weather activity.
What happens when a power failure occurs at the ride?
The ride will react as if an Emergency Stop was activated.
The ride will continue operating normally.
The ride will speed up.
The ride will be evacuated immediately.
At Escape from Pompeii, what happens if there is a power failure?
The pumps will be turned off and a ride escort will have to be performed.
The ride will continue as normal.
The ride will be evacuated immediately.
The ride will speed up.
How does Busch Gardens Williamsburg monitor weather and lightning activity?
Via an internet based detection system.
By watching the sky.
By listening to weather reports on the radio.
By asking guests for updates.
What should you do if there are obvious unsafe conditions at the attraction?
Call the attraction down Weather-1 and alert your Supervisor that the safety of guests or Operators is at risk.
Continue operating as normal.
Wait for a guest to report the issue.
Ignore the unsafe conditions.
What happens to Escape from Pompeii and other major attractions during weather condition orange?
They will shut down and not reopen until cleared by a member of leadership.
They will continue to operate as usual.
They will operate at reduced speed.
They will only allow staff inside.
What is the purpose of the radio at Controls during times of inclement weather?
To keep track of the weather codes and notify Controls when weather condition Orange or higher has been called.
To play music for guests.
To communicate with guests.
To order supplies for the attraction.
What should the radio at Controls NOT be used for?
Communication purposes.
Weather updates.
Emergency alerts.
Broadcasting music.
What should you do when you hear the tone indicating inclement weather?
Immediately stop loading guests and take the attraction "Controlled." Unload any trains that have already been loaded.
Continue loading guests as normal.
Increase the speed of the ride.
Ignore the tone.
Who should be notified that the ride is temporarily closed due to inclement weather?
Other Ride Operators of the Shutdown and guests.
Only the park manager.
Only the maintenance team.
No one needs to be notified.
How should dispatch be notified once the ride is controlled due to weather?
Via the park phone that the ride is Weather-1 by dialing extension 3222 and recording the down time on the Daily Ride Status Report.
By sending an email.
By posting a sign at the entrance.
By telling a guest to inform dispatch.
At the discretion of the Operations Duty Manager, what may be initiated due to weather conditions?
An E-stop.
A fire drill.
A maintenance check.
A guest survey.
Where should Platform Operators report during inclement weather?
To the queue house for shelter and to interact with guests waiting.
To the parking lot.
To the maintenance room.
To the cafeteria.
Where should the Controls Operator remain during inclement weather?
At the control panel.
In the break room.
Outside the building.
In the guest area.
What happens in the Earthquake Room as Mount Vesuvius begins to erupt?
The light fixtures will begin to sway.
The room fills with water.
The temperature drops.
The lights turn off completely.
What is the main feature of the Falling Statue Room?
A 30-foot statue that will topple and fall over the trough
A room filled with fog and lasers
A rotating platform for boats
A room with a large water fountain
Where are fog-filled rooms located in the show building?
At the entrance of the show building
At the end of the show building
In the middle of the show building
On the roof of the show building
What is the function of the Lift in the station area?
To create fog effects
To carry boats from the outgoing end of the station up into the show building
To stop boats automatically
To unlock lap bars
What is the purpose of the Mag-lock?
To create special effects
To ensure the station area is not accessible to Operators or guests during the ride cycle
To stop boats at the midpoint
To monitor the status of the ride
What does the Manual Lap Bar Release tool do?
Locks the lap bars in place
Unlocks lap bars for any boat not in the Station Position
Monitors the ride status
Controls the fog effects
Where is the Mid-Chute Block Brake located?
At the entrance of the building
At the approximate mid-point of the building
At the end of the show building
On the roof of the building
What is the function of Photo-eyes/wands?
To create lighting effects
To maintain boat separation and monitor the status of the ride
To unlock lap bars
To control the fog effects
What is the role of operators stationed on the platform?
To create special effects
To help guests board and disembark from their boats and verify lap bars are locked
To monitor the fog-filled rooms
To operate the Mid-Chute Block Brake
What is the Main Control Panel used for?
To unlock lap bars
To control the overall ride and provide camera monitor views
To create fog effects
To operate the lift
What is the area called between the Chute Run-out and the Station?
Lift
Horseshoe
Platform
Mag-lock
What is the purpose of the Show Building in the themed attraction?
To serve as the main entrance for guests
To display the ride's safety instructions
To look like recently uncovered Pompeii ruins and house the guests' boat through flooded ruins
To store maintenance equipment
What is a Scissor Clamp used for?
To cut wires
To secure multiple locks to the Maintenance and/or Operations box during lock out procedures
To hold show props in place
To fasten seat belts
What does the Show Quick Stop do?
Starts the show
Stops boats without shutting off pumps and stops the show
Increases the speed of the ride
Opens the exit doors
What is the function of the Show Reset?
To reset all non-critical Show Faults at Mid-chute
To start the ride
To open the main entrance
To activate the fire system
What does the Station refer to in this context?
The place where food is served
The area where the boat is dispatched to the Station Exit Position after unloading and loading
The maintenance room
The ticket counter
What is the Station Area?
The parking lot for staff
The area where guests will begin and conclude their journey, with four positions for boats to park
The emergency exit
The storage area for props
What is the purpose of the Station Exit?
To allow guests to leave the park
To let a loaded boat wait until the boat ahead gets high enough on the lift before being released
To store unused boats
To display show times
What are Station Rails?
Rails used for maintenance carts
A set of rails that rises out of the lower trough and continues to the lift for boats to travel on
Decorative rails in the waiting area
Rails for guest safety barriers
What does the System Ready light indicate?
The ride is closed
All motors and lift have been started up
The show is about to begin
The emergency system is active
What is the function of the TD Enable Buttons?
To open the main entrance
To enable the "Niche Blast" and "Window Blast" Fire Effects
To stop the ride
To activate the sound system
Where is the Touch Screen located and what does it do?
At the entrance, for ticket scanning
At Mid-Chute, to portray status of Show Events and acknowledge show faults
In the maintenance room, for system diagnostics
In the gift shop, for purchases
What is the Throne Room filled with?
Food stalls
Ancient statues and columns, and most of the fire effects occur here
Water rides
Maintenance tools
What is a Trough in this context?
A seating area for guests
A concrete structure through which water travels
A storage bin for props
A type of boat
Safety is an (a) , not only are you responsible for your own safety...
What is the Quick Queue Unlimited?
Provides guests front-of-the-line access and immediate ride boarding
Allows guests to bypass most of the line at select attractions as many times as they want in one day
Offers special access to every attraction at Busch Gardens
Allows guests to stay on a ride for as long as they want
Spill Kit Inspection Frequency
Monthly
Quarterly
Fortnightly
Half yearly
Shutdown code for Guest or Ambassador related reasons is:
B1
B2
B3
B4
A shutdown due to a Guest or Ambassador related causes
B1
B2
B3
B4
