WorksheetsRegular Test - Communication Skills
Total questions: 45
Worksheet time: 25mins
Communication is important because it helps us:
Avoid talking to people we dislike
Express and understand feelings, thoughts, and behaviors
Win every argument
Speak more words per minute
Which of the following is NOT one of the 7 Cs of Communication?
Clear
Concise
Creative
Correct
"We have two ears and one mouth so that we can listen twice as much as we speak" means:
Listening is more important than speaking
We should talk less to save energy
We should speak faster
We can hear more gossip
Which factor does NOT influence communication?
Body language
Stress
Assumptions
Favorite color
An effective communicator is someone who:
Speaks fast without pauses
Is a quick thinker, active listener, and win-win negotiator
Avoids feedback
Changes style constantly to match everyone
Which is the correct order of the communication process?
Receiver → Encoding → Channel → Decoding → Sender
Sender → Encoding → Channel → Decoding → Receiver
Sender → Decoding → Channel → Encoding → Receiver
Encoding → Sender → Receiver → Channel → Decoding
Which of these is a common barrier to effective communication?
Feedback
Noise
Smiling
Active listening
Overcoming communication barriers can involve:
Avoiding eye contact
Asking clarifying questions
Using complex jargon
Speaking continuously without pause
Written communication is best for:
Showing emotions
Providing a permanent record
Avoiding misunderstandings
Speaking faster
Verbal communication strength is:
It can be documented easily
It includes body language
It never causes misunderstanding
It is faster than writing
Active listening involves:
Thinking about what to say next while the other talks
Paying attention with purpose
Interrupting to give advice
Looking away to show respect
People speak at about ____ words per minute, but can listen at about ____ words per minute.
200 / 100
100-175 / 300
300 / 100-175
100 / 200
Which is NOT a non-verbal sign of active listening?
Nodding occasionally
Smiling
Crossing arms and looking away
Eye contact
Giving feedback in active listening means:
Repeating exactly every word the speaker said
Summarizing and checking understanding
Interrupting to correct mistakes
Waiting silently until they finish
One way to stay focused when it's hard to concentrate is:
Think about something else
Repeat the speaker's words in your mind
Start talking to others
Check your phone
Which is NOT a form of non-verbal communication?
Gestures
Tone of voice
Written notes
Eye contact
Standing erect and leaning slightly forward communicates:
Disinterest
Openness and approachability
Anger
Nervousness
Which paralinguistic element refers to how high or low your voice is?
Tone
Pitch
Rhythm
Timbre
Invading someone's personal space can cause:
Increased comfort
Discomfort
Better communication
Closer friendship immediately
Smiling in communication can convey:
Hostility
Happiness and warmth
Confusion
Anger
In an interview, which is NOT recommended?
Dress appropriately
Maintain confident body language
Use aggressive tone
Prepare necessary documents
Which is an example of an open-ended question?
Do you like coffee?
How do you usually spend your weekends?
Are you married?
Did you finish your work?
Closed-ended questions usually:
Invite long stories
End the dialogue quickly
Make people share feelings
Show deep interest
Which of the following is a benefit of small group discussions?
Everyone avoids speaking
Encourages participation and idea sharing
Makes communication harder
Reduces teamwork
A good interviewer should:
Listen actively and follow up with relevant questions
Talk most of the time
Avoid eye contact
Ask only yes/no questions
Which of the following is the best first step when dealing with a conflict?
Raise your voice to show strength
Listen to the other person's point of view
Avoid the person completely
Interrupt to correct mistakes
Empathy in communication means:
Agreeing with everything the other person says
Understanding and sharing the feelings of another
Avoiding emotional topics
Giving advice immediately
The main purpose of active listening in a meeting is to:
Plan your response while others talk
Understand and contribute effectively
Speak as much as possible
Avoid taking notes
Which type of communication is best for urgent information?
Formal letter
Face-to-face conversation
Printed newsletter
Email with no subject line
Which is an example of feedback?
Staying silent
Nodding and summarizing the main points
Looking away
Changing the topic
Tone of voice can change the meaning of words because it:
Has no real impact
Conveys emotions and attitudes
Replaces all verbal content
Is always the same in all cultures
Which gesture usually shows openness?
Crossing arms
Hands visible and relaxed
Avoiding eye contact
Tapping fingers
A firm handshake generally communicates:
Confidence
Aggression
Disinterest
Nervousness
Which of the following is NOT a paralinguistic feature?
Pitch
Gesture
Volume
Speed of speech
Avoiding eye contact may be interpreted as:
Confidence
Nervousness or dishonesty
Active listening
Agreement
The best way to prepare for a presentation is to:
Memorize every word
Understand key points and practice delivery
Avoid rehearsing
Speak without knowing the topic
Which is a sign of poor listening?
Asking relevant follow-up questions
Frequently interrupting
Making eye contact
Nodding occasionally
Which is a benefit of paraphrasing in communication?
Avoids responsibility
Checks and confirms understanding
Makes conversations longer without purpose
Hides mistakes
In written communication, which is most important for clarity?
Using long sentences
Organizing ideas logically
Adding many technical terms
Avoiding punctuation
When receiving criticism, the best response is to:
Listen calmly and consider the feedback
Immediately defend yourself
Ignore the person
Change the subject
When a listener deliberately focuses on the speaker, interprets the message, and provides appropriate feedback, this process is known as (a) listening.
A communicator who changes the level of formality, vocabulary, or tone according to the social context is demonstrating communicative (a) .
If a speaker says “It’s getting a little cold in here” with the intention that someone should close the window, the utterance contains an (a) meaning beyond its literal meaning.
In communication, (a) refers to anything that interferes with the accurate transmission or interpretation of a message.
When people selectively notice information that confirms what they already believe while ignoring contradictory evidence, they may be influenced by (a) bias.
