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WorksheetsTeam C.R.E.A.M. August 2025
Total questions: 26
Worksheet time: 18mins
When working transactions we follow the defer limits based off of:
Classification of the check
Check type when looking at the check
Banner color
There are two different defer limit guides one for ET one for NT
True
False
What is the new fraud ring that showed and hit up in June?
MDC FR
CA FR
USPS
No FR hits in June
In NT a check for $2634 payroll hand-written new maker, repeat payee, no red flags, payee has many cleared in history, what would be the best decision for this check if this is a first-time maker?
Decline for not within defer limits nmc
Use token for a good defer
Defer it’s within defer limits
Decline for unusual amount for maker
Maker verification is only required for transactions over $500.
True
False
Do you have to complete all tasks on all tickets?
Yes, every ticket
No, you do not complete any when you are declining
No, you only must complete all tasks when you are approving or deferring
You only complete tasks in declines
What is the top missed issue for preventable returns?
(a)
In ET a check for $3751 payroll hand-written known maker, repeat payee, no red flags, payee has many cleared with maker, what would be the best decision for this check if this is one of the higher amounts?
Decline for not within defer limits nmc
Use token for a good defer
Defer it’s within defer limits
Decline for unusual amount for maker
We have to always attempt maker contact before we decline for NMC reason?
Sometimes, it depends
Yes
No
What are some red flags in a payee lineup?
Declines
Suspicious memos
Kiting
High frequency
Based on this image what would be the best decline option?
Do not cash – Fraud features present
No Maker Contact – Questionable Format
What is the best decline reason for a check (below) in NT for $472 you have attempted maker contact the format does contain some fraud features as well as the maker is new, the payee has good history but remember good customers can go bad.
Do not cash – Fraud features present
No Maker Contact – Questionable Format
Return check to customer-Maker will not verify check
A check in NT for $975 no red flags, two-party first-time maker, repeat payee, check memo “materials”, what would be the best decision for this check based off good payee history and new two-party maker?
Decline possible check theft
Defer this check is within defer limits no red flags good payee history with similar memos
Defer using a token not within defer limits but good payee history no red flags
Decline no maker contact check is outside of defer limits
We have to verify makers after what amount?
$300
$100
$500
$1000
A check in ET for $473 repeat two party maker, new payee, no red flags, date is 4 days old, memo says “payroll” how would you decision this check?
Defer for no red flags within defer limits
Decline after nmc not within defer limits
Defer using token not within defer limits but no red flags
Decline for nmc possible check theft per memo
A check in NT has “evolve bank” written on the back of it, is this considered previous attempt to cash?
No evolve bank is in NT
Yes this is restricted endorsement and should be declined
What two buttons do you HAVE click in all NT transactions?
Model
Payee score
Customer model
Medallion
A check in NT for $78 the date is 54 days old known payroll printed maker, repeat payee, no red flags, what would be the best course of action for this check?
Defer under 90 under 150
Get maker contact too old to risk
If nmc decline for date suspiciously old date
Defer using token because it is an old date but good risk
A check in NT from Grand Canyon University a known maker, the check is for $4,537 but the payee has great history, there are no red flags, well known maker, recent date 3 days old what is the best decision for this check?
Defer this check it is within defer limits
Decline if nmc not within defer limits
Defer using token since outside defer limits for a quick decision on good check
Approve with maker contact and no red flags
What amount do we have to verify the payee for?
$1,000
$500
$1,200
$1,500
A check in NT for $652 the date is 7 days old known insurance maker, repeat payee, no red flags, what would be the best course of action for this check if nmc?
Defer using token no red flags but outside defer limits
NMC decline for date older insurance check high risk even though within limits
Decline for nmc not within defer limits
Defer no red flags
Our 14-day rule includes weekends but excludes holidays.
True
False
Only includes weekdays
Excludes both weekends and holidays
What is Melinda’s favorite meal? HINT: This was in the August Team C.R.E.A.M. newsletter.
Mac n Cheese
Shrimp Alfredo
Mississippi Pot Roast
Lasagna
When verifying a check with a maker what questions are required?
Are there any Stops/Holds
What’s the reason for the check
Are funds Guaranteed
What's the color of the check
In what cases can we continue work on a maker payee same person check?
New - < $100
Diamond - < $1,000
Repeat - < $300
None we cannot take M/P same checks
We cannot take NIP checks in regions.
True
False
