NEW
Font size
WorksheetsTherapeutic Communication Guidelines Quiz
Total questions: 15
Worksheet time: 8mins
To develop a rapport with the patient, act and speak in a __________ manner.
aggressive
indifferent
calm
loud
What should be eliminated to develop a positive relationship with the patient?
Medical jargon
Patient's concerns
Outside distractions
Open-ended questions
At what point should you introduce yourself to the patient?
After asking questions
Beginning of the conversation
End of the conversation
Middle of the conversation
What type of questions require more than a one- or two-word answer?
Yes/No questions
Closed questions
Open-ended questions
Direct questions
What should be avoided to ensure the patient understands?
Patient's feedback
Medical jargon
Open stance
Simple language
How should you speak to the patient?
Indifferently
Aggressively
Softly and slowly
Quickly and loudly
What should you do before performing a procedure?
Proceed without explanation
Assume consent
Ask the patient for permission
Ignore the patient
What is the process of exchanging messages called?
Isolation
Distraction
Interruption
Communication
What type of communication is the most common and effective?
Verbal
Nonverbal
Written
Visual
What should you do if the patient expresses concerns?
Ignore them
Acknowledge their concerns
Change the subject
Dismiss them
What should you do to show compassion through nonverbal communication?
Stand far away
Lay your hand on the patient's shoulder
Use a closed stance
Avoid eye contact
What should be the tone of your voice to express calmness?
Indifferent
Agitated
Calm
Fearful
What should be the facial expression to show care?
Caring
Neutral
Angry
Indifferent
What should you do to respect the patient's privacy?
Dismiss it
Respect it
Discuss it openly
Ignore it
What is the most common form of communication?
Visual
Written
Verbal
Nonverbal
