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Worksheetschapter 4
Total questions: 29
Worksheet time: 15mins
which of the following is an example of nonverbal communication
asking for a cookie
pointing to a cookie
writing a note requesting a cookie
shouting for a cookie
types of verbal communication include
reading
nodding one's head
crossing one's arm
writing
which of the following is a barrier to communication?
NA uses medical terminology with the resident
NA asks the resident to complete a sentence
NA speaks the same language as the resident
NA speaks clearly using a professional tone of voice
which of the following are ways for NA's to avoid barriers to communication?
NA should use slang so that the resident understands more easily
NA should respond with "why?" when resident makes a statement
the NA should use medical terminology when talking with the resident so that the resident will more easily understand his condition
the NA should ask open-ended questions that require more than yes or no responses
an example of active listening is
the NA looking around the room while the resident is speaking
the NA finishing the resident's sentences to make communication clear
the NA focusing on the resident and providing feedback
the NA talking constantly so that there are no pauses in the conversation
why is it important for an NA to consider a resident's cultural background when communicating with him?
it is not important to consider cultural background
because the resident will certainly want to tell stories about his culture
because the NA might know somebody with the same background and she can tell the resident about that person
because cultural background helps determine how people communicate and can help the NA communicate better with the resident
what is a proper way for an NA to respond if a resident does not hear her or does not understand her?
the NA should speak more quietly
the NA should speak more softly or whisper
the NA should speak slowly and clearly
the NA should shout
which of the following senses is not used in making observations?
sight
touch
smell
taste
which of the following should an NA report about a resident to the nurse immediately?
family fighting
chest pain, high fever
watching too much TV
acting lonely
when should documentation be recorded?
immediately after care is given
at the end of the shift
whenever there is time
before the care is given
careful charting is important because
the NA does not want to get in trouble
the resident must be able to read the chart
the family will want to take the chart home regularly to study it
it is the only way to guarantee clear and complete communication among the care team
which of the following shows the correct conversion of 0530 to regular time
12:30 am
12:30 pm
5:30 am
5:30 pm
with whom should NA's use medical terms and abbreviations with?
residents friends
visitors
nurses
residents
positive responses to cultural diversity include
valuing and respecting each person as an individual
seeing all people from a certain culture as being the same
preferring people of one culture over those of other cultures
making assumptions about a person based on stereotypes about their culture
the part of the word that is added to the ended of a root to form a new words is called a(n)
suffix
root
prefix
abbreviation
which of the following shows the correct conversion of 2:35 pm to military time?
2235 hours
2345 hours
1435 hours
1235 hours
if a resident has a hearing impairment, the NA should
face away from the resident when speaking
exaggerate words, shouting loudly so the resident can hear the NA better
face the resident with the light on the NAs face
get in the residents face
one way that an NA can help a resident who is visually impaired is to
keep the lights very low
move the furniture to make it easier for the resident to get around
use the face of an imaginary clock to explain the position of objects
walk behind the resident, lightly pushing the resident forward
why is it important for a NA not to overreact when a resident behaves inappropriately?
it may actually reinforce the behavior
other residents may copy
the NAs supervisor will be angry
the NA may surprise the resident
what is the best way a NA can respond to a combative patient
the NA should tell the resident they will be discharged from the facility if they continue being combative
the NA should remain calm and lower her voice
the NA should stand as close as possible to the resident
the NA should let the resident know that other NAs will refuse to care for the resident if the behavior continues
what can a NA do to help with communication with a resident that has had a stroke?
ask questions that require longer answers to keep the resident mentally active
NA should refuse to use pictures to communicate so that the resident will be motivated to speak more
the NA should talk constantly so the resident wont feel uncomfortable
the NA should use smiles or gestures to relay information
a NA may ignore a residents call light when
never
the resident uses it too often
the NA just finished care in that room
the NA has had conflict in the past
which of the following is an example of proper telephone communication at work
"Good morning, Linda Manor Care, Iyanna Smart speaking"
"Makayla is busy right now. you'll have to call back later"
"Rylee is not working today. Her cell is 555-555-5555"
"Keani no longer works here. she was fired two months ago"
which of the following is an example of objective information?
Mrs. Hayes says she has a red rash on her torso
Mrs. Hayes must have a rash because she looks uncomfortable
Mrs. Hayes needs some lotion
There are raised, red marks the size of pinpricks on Mrs. Hayes torso
which of the following is an example of a fact
Mrs. Julie needed help to get to the bathroom today
Mrs. Julie needs more friends
Mrs. Julie looks happy when her daughter visits
Mrs. Julie is too thin
which of the following statements is true of touch?
all people like to be touched
NAs do not need to touch residents
Nas can softly pat residents' shoulders to communicate caring
all residents will feel more comfortable when there is little physical touch
Why must an NA be concerned about privacy if documentation is done on a computer?
Because it is common for computer hackers to target long-term care facilities
Because the federal government is monitoring all computers in LTC facilities to ensure that HIPAA is followed
Because residents will probably try to sneak a look at other residents’ information
Because the information is confidential and somebody who is not part of the care team might see the screen
how can a NA help ensure that a residents electronic chart is accurate
by setting the computer to autofill the information
by electing one NA to be in charge of all electronic documentation
by not entering any private health information into the residents electronic chart
by completely exiting a residents chart after documenting care
which of the following occurrences is considered an incident and requires a report to be completed?
a resident uses the call light too much
a resident yells at a family member
a resident accuses an NA of abusing her
the NA arrives late to work
