Free Printable HOUSEKEEPING SERVICES

1.

What is the primary purpose of hotel codes, rules, and regulations?

a)

To increase hotel profits

b)

To ensure guest safety and maintain order

c)

To promote the hotel’s marketing campaigns

d)

To reduce the number of guests

2.

Which of the following is an example of an interpersonal skill a good housekeeper should have?

a)

Ability to organize personal tasks efficiently

b)

Effective communication with clients and team members

c)

Self-motivation to complete duties

d)

Managing one’s own emotions in stressful situations

3.

Which of the following best describes the primary function of the Executive Housekeeper?

a)

Cleaning guest rooms and public areas

b)

Supervising housekeeping staff and managing the department’s budget

c)

Handling guest check-in and check-out

d)

Preparing meals for the hotel staff

4.

Why is regular maintenance important in guestrooms?

a)

To reduce energy consumption

b)

To increase room prices

c)

To entertain housekeeping staff

d)

To prevent deterioration and ensure safety

5.

Which of the following is commonly considered a bedroom amenity provided in institutions such as

hotels or dormitories?

a)

Towels

b)

Bed linens

c)

Shampoo

d)

Toothbrush

6.

Which of the following is a primary function of the housekeeping department?

a)

Managing hotel finances

b)

Booking reservations

c)

Cleaning and maintaining guest rooms and public areas

d)

Handling guest complaints

7.

Which of the following is a common problem faced by housekeeping departments?

a)

Overstaffing

b)

Too many guests

c)

Lack of cleaning supplies

d)

Excessive leisure time

8.

Which of the following is NOT a common guest type classification?

a)

A. Business traveler

b)

B. Housekeeper

c)

C. Long-stay guest

d)

D. VIP guest

9.

When using electrical cleaning equipment, what safety precaution must be observed?

a)

A. Use wet hands to operate

b)

B. Use the equipment near water

c)

C. Pull the cord to unplug the equipment

d)

D. Check that the cords and plugs are intact

10.

. Why is it important to use the correct cleaning materials for a specific surface?

a)

A. To use up leftover supplies

b)

B. To make the cleaning process longer

c)

C. To prevent damage to the surface

d)

D. To impress guests with strong smells

11.

. Which of the following is the BEST reason to use the proper tool for a specific task?

a)

A. It makes the job look more expensive

b)

B. It prevents damage to the tool and the material

c)

C. It avoids the need to wear protective gear

d)

D. It shortens the warranty period of the tool

12.

When handling materials like chemicals or adhesives, you should:

a)

A. Keep them in unlabeled containers

b)

B. Store them near heat sources for easy access

c)

C. Read the safety data sheet (SDS) first

d)

D. Mix them without wearing gloves

13.

Which of the following is the most important reason for implementing hotel codes, rules, and

regulations?

a)

A. To increase the number of guests staying at the hotel

b)

B. To allow guests unrestricted freedom during their stay

c)

C. To reduce the workload of hotel staff by limiting guest requests

d)

D. To ensure smooth operation and maintain high standards of service

14.

. Which of the following is NOT a common hotel rule?

a)

A. Guests must present valid identification at check-in.

b)

B. Smoking is allowed in all guest rooms.

c)

C. Check-out must be done before the specified time.

d)

D. Payment for the stay must be settled before departure.

15.

Which interpersonal skill involves understanding and sharing another person’s feelings?

a)

A. Assertiveness

b)

B. Empathy

c)

B. Empathy

d)

D. Leadership

16.

When handling a disagreement with a coworker, the BEST interpersonal approach is to:

a)

A. Avoid the coworker completely

b)

B. Raise your voice to show your point is important

c)

C. Listen to their perspective and find a compromise

d)

D. Stick to your opinion without considering theirs

17.

When handling electrical cleaning equipment, what safety precaution should you always observe?

a)

A. Use the equipment without checking the cord

b)

B. Inspect the cord and plug for damage before use

c)

C. Operate with wet hands to improve grip

d)

Use the equipment near water sources

18.

. How often should guestroom cleaning be done in a hotel?

A. Once a month C. Only when a guest checks out

B. Daily during a guest's stay D. Only when the room looks dirty

a)

A. Once a month

b)

B. Daily during a guest's stay

c)

C. Only when a guest checks out

d)

D. Only when the room looks dirty

19.

Which cleaning agent is best for disinfecting bathroom surfaces?

a)

A. Glass cleaner

b)

B. All-purpose cleaner

c)

C. Bleach solution or disinfectant

d)

D. Floor polish

20.

What is the final step after cleaning a guestroom?

a)

A. Return all equipment to the housekeeping pantry

b)

B. Conduct a final inspection of the room

c)

C. Sign the housekeeping log

d)

D. Spray air freshener

21.

Which of the following is commonly provided as a bedroom amenity in an institution?

a)

A. Bathrobe and slippers

b)

B. Television

c)

B. Television

d)

D. All of the above

22.

Which of the following is a common problem faced by the housekeeping department?

a)

A. Overbooking of guest rooms

b)

B. Delayed check-out times

c)

C. Shortage of cleaning supplies

d)

D. All of the above

23.

A frequent housekeeping issue caused by poor communication between front desk and

housekeeping is:

a)

A. Rooms being double-booked

b)

B. Wrong billing charges

c)

C. Dirty rooms assigned to guests

d)

D. Overcooked meals in the restaurant

24.

Which room status means the guest has checked out, but the room has not yet been cleaned?

a)

A. Occupied

b)

B. Vacant Clean

c)

C. Vacant Dirty

d)

D. Out of Order

25.

If a room is marked as “Do Not Disturb,” what is its usual status?

a)

A. Occupied

b)

B. Vacant Dirty

c)

C. Out of Service

d)

D. Vacant Clean

26.

. In hotel housekeeping codes, what does “OOO” usually mean?

a)

A. Out of Order

b)

B. Out of Occupancy

c)

C. Order of Operations

d)

Occupied Overnight

27.

Which of the following is NOT an example of good interpersonal skills?

a)

A. Respecting others’ opinions

b)

B. Ignoring feedback from others

c)

C. Effective verbal and nonverbal communication

d)

D. Cooperating in a team

28.

Which skill is most important for a Housekeeping Manager?

a)

A. Carpentry skill

b)

B. Advanced cooking techniques

c)

C Effective communication and leadership

d)

D.Graphic design knowledge

29.

Which of the following is NOT typically part of a Housekeeping Manager’s duties?

a)

A. Scheduling staff shifts

b)

B. Inspecting cleaned rooms

c)

B. Inspecting cleaned rooms

d)

D. Designing the hotel’s website

30.

Which of the following is NOT considered a standard bedroom amenity in most hotels?

a)

A. Bed linens

b)

B. Hairdryer

c)

C. Television

d)

D. Washing machine

31.

A “turn-down service” in a hotel usually includes:

a)

A. Cleaning the carpet

b)

B. Changing the curtains

c)

C. Preparing the bed and placing amenities

d)

D. Delivering the bill

32.

Which amenity is typically placed inside a minibar?

a)

A. Towels and linens

b)

B. Extra pillows

c)

C. Snacks and beverages

d)

D. Laundry bags

33.

. The telephone provided in a guest room is mainly intended for:

a)

A. Guests to call their friends

b)

B. Decoration only

c)

C. Internal communication

d)

D. Alarm purposes only

34.

The housekeeping code OCC stands for:

a)

A. Occupied

b)

B. Official Customer Count

c)

C. Over Capacity Clean

d)

D. Open Check Charge

35.

. If a co-worker is upset, the best first step is to:

a)

A. Tell them to calm down immediately

b)

Listen attentively and acknowledge their feelings

c)

Listen attentively and acknowledge their feelings

d)

Change the topic to lighten the mood

HOUSEKEEPING SERVICES

Total questions: 35

Worksheet time: 18mins

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