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WorksheetsCHAPTER 5 PROCESS STRATEGY - Quiz
Total questions: 20
Worksheet time: 2hrs 57mins
What is the objective of creating a process?
To produce products that meet customer requirements within cost and other managerial constraints
To maximize production speed
To minimize costs regardless of quality
To eliminate all managerial constraints
What are the four basic strategies of process strategies?
Process focus, Repetitive focus, Product focus, Mass customization
Lean manufacturing, Agile manufacturing, Just-in-time, Total quality management
Batch production, Continuous production, Project production, Job shop production
Single-piece flow, Kanban, Theory of constraints, Six Sigma
What characterizes a process-focused facility?
High degree of product flexibility and typically high costs
Low costs and high efficiency
Standardized job instructions and low inventory
High volume and low variety of products
What is mass customization?
The rapid, low-cost production of goods and services to satisfy increasingly unique customer desires
Producing a single product in large quantities
A method to reduce production costs by standardizing products
A strategy to eliminate waste in production
What is the DOK level of the question regarding process design for competitive advantage?
Add the process steps (i.e., machine, assemble) in sequence, left to right
Which of the following is the most appropriate communication method between the assembly unit and the quality testing unit in an operations department?
Verbal instructions during lunch breaks
Formal quality inspection reports
Monthly newsletters from management
Social media group chats
Can service be done and does customer approve?
Yes
No
What are the techniques for improving service productivity?
Focus
Separation
Self-service
Modules
Postponement
What is the impact of technology on services?
Utilities and government
Education
Restaurants and foods
Communications
Financial Services
Explain the main objective of process strategy in operations management.
Differentiate between process focus and product focus.
Describe the characteristics of a repetitive focus process.
What is mass customization and why is it important in modern business?
How does process design contribute to gaining competitive advantage?
What is the purpose of value-stream mapping?
List and explain one special consideration in service process design.
Give an example of how technology has improved operations in services.
What is process redesign and when should it be considered?
Explain how service blueprinting helps in operations management.
