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WorksheetsRestaurant Operations Quiz
Total questions: 90
Worksheet time: 45mins
An establishment that provides and serving food and beverages to customer in returns for money is the defintion of?
Hotel
Restaurant
Waiter
Housekeeping
One of the Department in the Hotel Industry that producing,serving, selling food and drink to their customer as a part of the facilities in the Hotel is?
Front office Department
Housekeeping Department
Food & Beverages department
Human Resourches Department
There are many type of Restaurant.One of them is Fast food Restaurants.Which one below is fast food restaurants?
KFC and McD
Buffet
Cafetaria
Coffee Shop
Things that need to be cleaned in the restaurant during preparation prior opening are?
Furniture,floor,work station
Reservation
Food and drink
Luggages
Beside cleaning,stocked and positioned the Restaurant area, there are other area that need to be checked in the restaurant such as?
Waiting area and The Toilet
Room Service
Dishwash
Kitchen
? During preparation in the restaurant,The staff also need to clean the tools such as Cutlery and Chinaware. Which items is not Chinaware
Dinner Plate
Saucer
B & B Plate
Dinner Fork and spoon
Polishing Cutleries is done to remove dirt or dust on eating and drinking utensils. Which items is not cutlery?
Dinner Fork
Soup spoon
Dinner Knife
Coffee cup
The type of condiments that is usually served in the dining room is…except?
Salt & pepper
Tomato ketchup
Tabasco
Mushroom Sauce
A map of how the tables will be positioned in the restaurant is called?
A Floor Plan
Reservation
Menu display
Table number
A cash float is the amount of money that an establishment has deemed. A Machine that is used to accurately record transactions is called?
A Cash Register
Account folders
Currency sheet
Coffee machines
These are The items that need to prepare in Cash Register Station such as?
calculator
account folder
cash register paper
All above are correct
To ensure that the reservations are in fact accurate,below are some information needs to be confirmed!
Name of booking
Any special requests
Arrival date and time
All answer are correct
A place setting for one guest is commonly known in the industry as …?
A Cover
Ala carte
Table dhote
Menu
Type of menu that is popular and divided into entrees,salads,mains and dessert and has individually priced dishes is?
A la carte Menu
Table D'hote Menu
Breakfast menu
Lunch Menu
Type of Menu that has a set price for a number of courses also often called as a 'Set Menu' is?
a. A la Carte Menu
b. Table D'hote Menu
c. Buffet Menu
d. Breakfast Menu
If the table at the restaurant is not ready for service, What action should we take to make the guest feel convenience?
a. Offer the bar service to the guest before they head to their table.
b. Offer the waiting room and lounge if the guest are part of large party.
c. Let the guest to wait in the restaurant till table is ready for service.
d. Statement a and b are correct action.
As a Restaurant staff, when we lead or escort the guest to the table. We should?
a. Show the way by walking in front of the guest.
b. Walk too fast without look back at the guest.
c. Maintain small distant and look back at the the rapidly
d. The statement, a and c, are correct.
Every Food & beverage establishment will have a specific focus,this could include specific?
a. Theme.
b. Cuisines.
c. Promotion.
d. All above answers are correct.
Each meal period will require different settings, below are the meal periods for restaurant business !
a. Breakfast, lunch, dinner
b. Alacarte
c. wine list
d. Table D'hote
Below are the type of service in the restaurant except?
a. French service
b. Russian Service
c. American Service
d. Cocktail party
The type of service, in which food service where the food is well and attractively arranged on a plate is.
a. American service.
b. Russian service.
c. English service.
d. French service.
When setting up the tables,one of necessary things need to prepare is Napkin. Below are types of napkin folds : except?
a. Banana
b. Simple Fan
c. Pyramid.
d. Table runner
There are many types of function, each with their own requirements .Functions that are commonly held in a hotel is?
a. wedding party
b. Birthday Party.
c. Seminar.
d. All answer is correct
Method of service where partially food is cooked, finished or presented in front of the guest at a moveable trolley is called ?
a. Gueridon service.
b. Russian service.
c. American service.
d. English service.
One of the most important steps when setting up and dressing a table for service is to ensure that the tables are?
a. Complete.
b. Clean and hygienic
c. have all centrepieces,napkins,cutlery
d. All answer is correct
The item are included in a linen table such as..?
a. Table cloth,napkin,table runner
b. water goblet
c. Soup cup
d. Ashtray
What item are included in the cutlery?
a. Dinner knife and Fork
b. Salt and pepper
c. Coffee Cup
d. Water Goblet
In some situation you may be required to dress tables with accoutrements such as:?
a. Candle labra and Bud vases
b. Captain order.
c. Condiment.
d. Bill.
Checking tables prior to service are very important,below are things that you need to checked except ?
a. Crumbs on Chairs.
b. Missing item from tables.
c. Damaged or unstabled tables and chairs
d. Car parking
The common recurring problem for preparing food and beverage environment for service such as !
a. Faulty refrigeration.
b. Faulty air conditioning.
c. Production delays.
d. All answer are correct
What is the name of staff position as a guests greeter in a restaurant?
Hostess
Houseman
Cook
Order taker
The best phrases to offer assistance to the guest upon arrival is ?
How may I assist you ?
Do you need help?
What's up ?
Are you okay ?
What should you ask to the guests in purpose to check their reservation detail?
Name of booking
Address
Nationality
Menu
Placing and arranging everything in its place for a work process commonly called ?
Mise en plate
Mise en place
Mise en please
Mise en peace
These are some cases that might be cause customer complaints related to food, except?
Delay in food service
Received wrong item
Dust or hair in food
Good Taste and presentation
The beverages that can be suggested to the guests while having breakfast is?
Coffee,Tea,juices,milk
Wine
Beer
Tequila
What type of wine can be sugested when guest order Beef steak ?
Red wine
White wine
Sparkling wine
Rice wine
After Dinner drinks that can be suggested to the guest such as ?
Ice water
Coffee,Tea,brandy
Lemonade
Juices
What is the name of a tool that is used to write down the guest's order!
Receipt
Log Book
Captain Order
Book Order
Here is clearing food and beverage items procedure!
a. Before clearing, ask if they have finished
b. Clear the water goblet first
c. Don't wait for everybody till they finished
d. Clear the man First
The following is the degree of doneness of the steak from Raw to most cooked!
a. Rare, blue, medium Rare, medium, medium well, welldone
b. Blue, rare, medium rare, medium, medium well, welldone
c. Blue, rare, medium well, medium, mediumrare, welldone
d. Medium rare, medium, medium well, welldone, Rare, blue.
The drinks that can be offered to start as appetite meals commonly called ?
Appetizer drink
Apperitive drink
After dinner drink
Welcome drink
The several datas that should be written on a captain order is…except ?
Day/date
Waiter's name
Phone number
Table number
The several datas that should be written on a captain order is…except ?
Day/date
Waiter's name
Phone number
Table number
Which one below is not the main information that is need to record during taking order reffers to guests request ?
Special Dietary
Special Alergic
Special Price
Special Request
Bellow is the appropriate order refers to 3 courses set menu being served?
Apetizer - Dessert - Main Course
Apetizer - Main Course - Dessert
Dessert - Apetizer - Main Course
Main Course - Apetizer - Dessert
When we serving wine at te tabe some important thing need to highlight are…except ?
Check the bottle condition
Checking the selection with customer
Check appropriate glassware and equipment
Check the profile and value of customer
Please select which one is categorized as a equipment?
Wine glass
Water goblet
Wine opener
Collin glass
Coffee is the drink that is normally served ….?
After meal time
When appetizer time
Together with maincourse
Serve as a wellcome drink
Menu items offered for guests to eat prior to their main course is called?
Dessert
Appetizer
Wine
Cocktail
Which one below is Not guidelines of preparing account ?
Understand operaton and equipment
Produce supporting documentation
Keeps account updates
Do not process when required
When we present account to the customer we need to ensure ?
Account is correct
Without pen
Present during meal time
Present before meal time
Lock cash register when not in use is step when payment for account , which is considered to ?
Do the establishment procedure
Make more comfortable
Secure money and Documentation
Showing we are proffesional
In most eating experiences in a restaurant,bread is often provided to customers. From which side of the guest we served the bread?
Left side
Right side
In the middle
By request
What is the equipment use prepared the ice water to the guest in the restaurant!
Wine coller
Bowl
Beer Mug
Water Pitcher
What is the equipment that is use to chilled the white wine to the guest in the restaurant?
Wine cooler
Bowl
Beer mug
Water pitcher
When customer are leaving the table thing to remember is?
Full back the chair for customer
Get wheelchair and other aids as required
Thanks customer for their patronage
all of above are correct
Remind customer to collect any bags clotch and other personal item left on tht table Is an action taken when?
Esorting the guest to their table
Providing assistance to customer when leaving table
Assist the guest to the car park
Providing assistance to customer when ask for bathroom
Why do we need to check Guest satisfaction during service?
Ensure meals are alright
Replenish condiments
Providing additional items
All answer are correct
There are several service that we should do during farewell guest except?
Walk them to door
Get their coats or jackets
Arrange taxi or transportation
Escourting to the table
Recyclable are items that can be re-used again and are kept separate for collection. Below is Not kind of recycle product!
Paper
Cans
Glass
Food Waste
Who would perform to preparing the food & beverage outlet for service?
Waiter/ss
Cook
Galley steward
Housekeeping
Name of the Machine that is use to wash dishes for restaurants equipments is ....?
Dish washing machine
Sink
Refrigerator machine
Freezer
How much temperature of final rince Dish Washing machine?
80 °C
50 °C
30 °C
15 °C
Which one is poultry!
Shrimp
Lamb
Pork
Chicken
Which one is Meat !
Beef
Shrimp
Fish
Turkey
Which one of these items below is not holding equipment?
Refrigeration
Freezer
Bain maries
Blender
Which of the following statements refer to garnish definition is correct?
An edible food used to make the dish look more attractive
A food item used to compliment the flavor
Served aside from the main component of the dish
A food item that has ability to impart color, flavor, and aroma
What items are still on the table after crumbing down?
Salt and Pepper
Flower Vase, Ashtray, Water Goblet and additional drink
Bread and Butter Plate
Side dish
What meat is bacon from?
Beef
lamb
pork
Chicken
Below types of seafood,except?
Calamary
Shrimp
Fish
Lamb
Below are special dietary considerations except?
Vegetarian
Gluten free
Low Sodium
Spicy food
Ways to identify food risk and harzards such as :?
Personal observation
Personal experience
Analysis of food safety records
All above are correct
Microbiological contamination maybe caused by?
Bacteria
Viruses
Dirty equipment
A & B are correct
Hazards and risks can occur at any food handling stage and maybe in the form of ....?
Microbiological contamination
Chemical contamination
Physical contamination
All answer are correct
When polishing restaurant equipment in hot water and make the equitment cleaned should be mixed with ....?
Lime
Soap
Vinegar
A & C are correct
What is not requirements/standards apply to clothing worn in food areas?
Must be clean
Does not provide a source of contamination
Must be changed when dirty
Take shower before work
What personal hygiene practices would not you implement at work?
Have a shower before work
Wash hands using the standard procedure
Touching cooked or ready-to-eat food with bare hands
Avoid touching food surfaces with bare hands
Which is part of contamination for food hazards?
Biological contamination
Water contamination
Air contamination.
Wind contamination
Which ones is not part of Biological hazards?
Bacteria
Cloth
Yeast
Virus
Physical hazards, including?
Broken glass
Metal
Plastic
All answer are correct
Washing hands for at least:?
20 Seconds
20 Minutes
10 Seconds
10 Minutes
List occasions when food handlers must wash their hands?
After handling rubbish/garbage and before handling food
After handling money and before handling food
After undertaking cleaning duties and before handling food
All answer are correct
What is the Temperature Range of the Temperature Danger Zone?
5ºC to 60ºC.
0°C to 100°C
10°C to 20°C
10°C to 60°C
What is FIFO stand for?
First In First Old
First In First Odd
First In First Out
First In First Offer
Dry goods store at?
15°C to 20°C
10°C to 20°C
5°C to 20°C
4°C to 20°C
Meat, seafood and Poultry best storage at… ˚C?
0°C to 20°C
1°C to 2°C
5°C to 10°C
5°C to 20°C
Ways to prevent direct contact with ready-to-eat foods:?
Wearing disposable gloves
Using finger
Using licking finger
Using bare hand
Using color-coded chopping boards:?
Red for Raw Meat
Green for Vegetables
Blue for Seafood
All answer are correct
Requirements for refrigerated storage:?
Keep temperature at or below 5˚C
Keep temperature at or above 5˚C
Keep temperature at or below 0˚C
Keep temperature at or above 10˚C
