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Restaurant Operations Quiz

Total questions: 90

Worksheet time: 45mins

Name
Class
Date
1.

An establishment that provides and serving food and beverages to customer in returns for money is the defintion of?

a)

Hotel

b)

Restaurant

c)

Waiter

d)

Housekeeping

2.

One of the Department in the Hotel Industry that producing,serving, selling food and drink to their customer as a part of the facilities in the Hotel is?

a)

Front office Department

b)

Housekeeping Department

c)

Food & Beverages department

d)

Human Resourches Department

3.

There are many type of Restaurant.One of them is Fast food Restaurants.Which one below is fast food restaurants?

a)

KFC and McD

b)

Buffet

c)

Cafetaria

d)

Coffee Shop

4.

Things that need to be cleaned in the restaurant during preparation prior opening are?

a)

Furniture,floor,work station

b)

Reservation

c)

Food and drink

d)

Luggages

5.

Beside cleaning,stocked and positioned the Restaurant area, there are other area that need to be checked in the restaurant such as?

a)

Waiting area and The Toilet

b)

Room Service

c)

Dishwash

d)

Kitchen

6.

? During preparation in the restaurant,The staff also need to clean the tools such as Cutlery and Chinaware. Which items is not Chinaware

a)

Dinner Plate

b)

Saucer

c)

B & B Plate

d)

Dinner Fork and spoon

7.

Polishing Cutleries is done to remove dirt or dust on eating and drinking utensils. Which items is not cutlery?

a)

Dinner Fork

b)

Soup spoon

c)

Dinner Knife

d)

Coffee cup

8.

The type of condiments that is usually served in the dining room is…except?

a)

Salt & pepper

b)

Tomato ketchup

c)

Tabasco

d)

Mushroom Sauce

9.

A map of how the tables will be positioned in the restaurant is called?

a)

A Floor Plan

b)

Reservation

c)

Menu display

d)

Table number

10.

A cash float is the amount of money that an establishment has deemed. A Machine that is used to accurately record transactions is called?

a)

A Cash Register

b)

Account folders

c)

Currency sheet

d)

Coffee machines

11.

These are The items that need to prepare in Cash Register Station such as?

a)

calculator

b)

account folder

c)

cash register paper

d)

All above are correct

12.

To ensure that the reservations are in fact accurate,below are some information needs to be confirmed!

a)

Name of booking

b)

Any special requests

c)

Arrival date and time

d)

All answer are correct

13.

A place setting for one guest is commonly known in the industry as …?

a)

A Cover

b)

Ala carte

c)

Table dhote

d)

Menu

14.

Type of menu that is popular and divided into entrees,salads,mains and dessert and has individually priced dishes is?

a)

A la carte Menu

b)

Table D'hote Menu

c)

Breakfast menu

d)

Lunch Menu

15.

Type of Menu that has a set price for a number of courses also often called as a 'Set Menu' is?

a)

a. A la Carte Menu

b)

b. Table D'hote Menu

c)

c. Buffet Menu

d)

d. Breakfast Menu

16.

If the table at the restaurant is not ready for service, What action should we take to make the guest feel convenience?

a)

a. Offer the bar service to the guest before they head to their table.

b)

b. Offer the waiting room and lounge if the guest are part of large party.

c)

c. Let the guest to wait in the restaurant till table is ready for service.

d)

d. Statement a and b are correct action.

17.

As a Restaurant staff, when we lead or escort the guest to the table. We should?

a)

a. Show the way by walking in front of the guest.

b)

b. Walk too fast without look back at the guest.

c)

c. Maintain small distant and look back at the the rapidly

d)

d. The statement, a and c, are correct.

18.

Every Food & beverage establishment will have a specific focus,this could include specific?

a)

a. Theme.

b)

b. Cuisines.

c)

c. Promotion.

d)

d. All above answers are correct.

19.

Each meal period will require different settings, below are the meal periods for restaurant business !

a)

a. Breakfast, lunch, dinner

b)

b. Alacarte

c)

c. wine list

d)

d. Table D'hote

20.

Below are the type of service in the restaurant except?

a)

a. French service

b)

b. Russian Service

c)

c. American Service

d)

d. Cocktail party

21.

The type of service, in which food service where the food is well and attractively arranged on a plate is.

a)

a. American service.

b)

b. Russian service.

c)

c. English service.

d)

d. French service.

22.

When setting up the tables,one of necessary things need to prepare is Napkin. Below are types of napkin folds : except?

a)

a. Banana

b)

b. Simple Fan

c)

c. Pyramid.

d)

d. Table runner

23.

There are many types of function, each with their own requirements .Functions that are commonly held in a hotel is?

a)

a. wedding party

b)

b. Birthday Party.

c)

c. Seminar.

d)

d. All answer is correct

24.

Method of service where partially food is cooked, finished or presented in front of the guest at a moveable trolley is called ?

a)

a. Gueridon service.

b)

b. Russian service.

c)

c. American service.

d)

d. English service.

25.

One of the most important steps when setting up and dressing a table for service is to ensure that the tables are?

a)

a. Complete.

b)

b. Clean and hygienic

c)

c. have all centrepieces,napkins,cutlery

d)

d. All answer is correct

26.

The item are included in a linen table such as..?

a)

a. Table cloth,napkin,table runner

b)

b. water goblet

c)

c. Soup cup

d)

d. Ashtray

27.

What item are included in the cutlery?

a)

a. Dinner knife and Fork

b)

b. Salt and pepper

c)

c. Coffee Cup

d)

d. Water Goblet

28.

In some situation you may be required to dress tables with accoutrements such as:?

a)

a. Candle labra and Bud vases

b)

b. Captain order.

c)

c. Condiment.

d)

d. Bill.

29.

Checking tables prior to service are very important,below are things that you need to checked except ?

a)

a. Crumbs on Chairs.

b)

b. Missing item from tables.

c)

c. Damaged or unstabled tables and chairs

d)

d. Car parking

30.

The common recurring problem for preparing food and beverage environment for service such as !

a)

a. Faulty refrigeration.

b)

b. Faulty air conditioning.

c)

c. Production delays.

d)

d. All answer are correct

31.

What is the name of staff position as a guests greeter in a restaurant?

a)

Hostess

b)

Houseman

c)

Cook

d)

Order taker

32.

The best phrases to offer assistance to the guest upon arrival is ?

a)

How may I assist you ?

b)

Do you need help?

c)

What's up ?

d)

Are you okay ?

33.

What should you ask to the guests in purpose to check their reservation detail?

a)

Name of booking

b)

Address

c)

Nationality

d)

Menu

34.

Placing and arranging everything in its place for a work process commonly called ?

a)

Mise en plate

b)

Mise en place

c)

Mise en please

d)

Mise en peace

35.

These are some cases that might be cause customer complaints related to food, except?

a)

Delay in food service

b)

Received wrong item

c)

Dust or hair in food

d)

Good Taste and presentation

36.

The beverages that can be suggested to the guests while having breakfast is?

a)

Coffee,Tea,juices,milk

b)

Wine

c)

Beer

d)

Tequila

37.

What type of wine can be sugested when guest order Beef steak ?

a)

Red wine

b)

White wine

c)

Sparkling wine

d)

Rice wine

38.

After Dinner drinks that can be suggested to the guest such as ?

a)

Ice water

b)

Coffee,Tea,brandy

c)

Lemonade

d)

Juices

39.

What is the name of a tool that is used to write down the guest's order!

a)

Receipt

b)

Log Book

c)

Captain Order

d)

Book Order

40.

Here is clearing food and beverage items procedure!

a)

a. Before clearing, ask if they have finished

b)

b. Clear the water goblet first

c)

c. Don't wait for everybody till they finished

d)

d. Clear the man First

41.

The following is the degree of doneness of the steak from Raw to most cooked!

a)

a. Rare, blue, medium Rare, medium, medium well, welldone

b)

b. Blue, rare, medium rare, medium, medium well, welldone

c)

c. Blue, rare, medium well, medium, mediumrare, welldone

d)

d. Medium rare, medium, medium well, welldone, Rare, blue.

42.

The drinks that can be offered to start as appetite meals commonly called ?

a)

Appetizer drink

b)

Apperitive drink

c)

After dinner drink

d)

Welcome drink

43.

The several datas that should be written on a captain order is…except ?

a)

Day/date

b)

Waiter's name

c)

Phone number

d)

Table number

44.

The several datas that should be written on a captain order is…except ?

a)

Day/date

b)

Waiter's name

c)

Phone number

d)

Table number

45.

Which one below is not the main information that is need to record during taking order reffers to guests request ?

a)

Special Dietary

b)

Special Alergic

c)

Special Price

d)

Special Request

46.

Bellow is the appropriate order refers to 3 courses set menu being served?

a)

Apetizer - Dessert - Main Course

b)

Apetizer - Main Course - Dessert

c)

Dessert - Apetizer - Main Course

d)

Main Course - Apetizer - Dessert

47.

When we serving wine at te tabe some important thing need to highlight are…except ?

a)

Check the bottle condition

b)

Checking the selection with customer

c)

Check appropriate glassware and equipment

d)

Check the profile and value of customer

48.

Please select which one is categorized as a equipment?

a)

Wine glass

b)

Water goblet

c)

Wine opener

d)

Collin glass

49.

Coffee is the drink that is normally served ….?

a)

After meal time

b)

When appetizer time

c)

Together with maincourse

d)

Serve as a wellcome drink

50.

Menu items offered for guests to eat prior to their main course is called?

a)

Dessert

b)

Appetizer

c)

Wine

d)

Cocktail

51.

Which one below is Not guidelines of preparing account ?

a)

Understand operaton and equipment

b)

Produce supporting documentation

c)

Keeps account updates

d)

Do not process when required

52.

When we present account to the customer we need to ensure ?

a)

Account is correct

b)

Without pen

c)

Present during meal time

d)

Present before meal time

53.

Lock cash register when not in use is step when payment for account , which is considered to ?

a)

Do the establishment procedure

b)

Make more comfortable

c)

Secure money and Documentation

d)

Showing we are proffesional

54.

In most eating experiences in a restaurant,bread is often provided to customers. From which side of the guest we served the bread?

a)

Left side

b)

Right side

c)

In the middle

d)

By request

55.

What is the equipment use prepared the ice water to the guest in the restaurant!

a)

Wine coller

b)

Bowl

c)

Beer Mug

d)

Water Pitcher

56.

What is the equipment that is use to chilled the white wine to the guest in the restaurant?

a)

Wine cooler

b)

Bowl

c)

Beer mug

d)

Water pitcher

57.

When customer are leaving the table thing to remember is?

a)

Full back the chair for customer

b)

Get wheelchair and other aids as required

c)

Thanks customer for their patronage

d)

all of above are correct

58.

Remind customer to collect any bags clotch and other personal item left on tht table Is an action taken when?

a)

Esorting the guest to their table

b)

Providing assistance to customer when leaving table

c)

Assist the guest to the car park

d)

Providing assistance to customer when ask for bathroom

59.

Why do we need to check Guest satisfaction during service?

a)

Ensure meals are alright

b)

Replenish condiments

c)

Providing additional items

d)

All answer are correct

60.

There are several service that we should do during farewell guest except?

a)

Walk them to door

b)

Get their coats or jackets

c)

Arrange taxi or transportation

d)

Escourting to the table

61.

Recyclable are items that can be re-used again and are kept separate for collection. Below is Not kind of recycle product!

a)

Paper

b)

Cans

c)

Glass

d)

Food Waste

62.

Who would perform to preparing the food & beverage outlet for service?

a)

Waiter/ss

b)

Cook

c)

Galley steward

d)

Housekeeping

63.

Name of the Machine that is use to wash dishes for restaurants equipments is ....?

a)

Dish washing machine

b)

Sink

c)

Refrigerator machine

d)

Freezer

64.

How much temperature of final rince Dish Washing machine?

a)

80 °C

b)

50 °C

c)

30 °C

d)

15 °C

65.

Which one is poultry!

a)

Shrimp

b)

Lamb

c)

Pork

d)

Chicken

66.

Which one is Meat !

a)

Beef

b)

Shrimp

c)

Fish

d)

Turkey

67.

Which one of these items below is not holding equipment?

a)

Refrigeration

b)

Freezer

c)

Bain maries

d)

Blender

68.

Which of the following statements refer to garnish definition is correct?

a)

An edible food used to make the dish look more attractive

b)

A food item used to compliment the flavor

c)

Served aside from the main component of the dish

d)

A food item that has ability to impart color, flavor, and aroma

69.

What items are still on the table after crumbing down?

a)

Salt and Pepper

b)

Flower Vase, Ashtray, Water Goblet and additional drink

c)

Bread and Butter Plate

d)

Side dish

70.

What meat is bacon from?

a)

Beef

b)

lamb

c)

pork

d)

Chicken

71.

Below types of seafood,except?

a)

Calamary

b)

Shrimp

c)

Fish

d)

Lamb

72.

Below are special dietary considerations except?

a)

Vegetarian

b)

Gluten free

c)

Low Sodium

d)

Spicy food

73.

Ways to identify food risk and harzards such as :?

a)

Personal observation

b)

Personal experience

c)

Analysis of food safety records

d)

All above are correct

74.

Microbiological contamination maybe caused by?

a)

Bacteria

b)

Viruses

c)

Dirty equipment

d)

A & B are correct

75.

Hazards and risks can occur at any food handling stage and maybe in the form of ....?

a)

Microbiological contamination

b)

Chemical contamination

c)

Physical contamination

d)

All answer are correct

76.

When polishing restaurant equipment in hot water and make the equitment cleaned should be mixed with ....?

a)

Lime

b)

Soap

c)

Vinegar

d)

A & C are correct

77.

What is not requirements/standards apply to clothing worn in food areas?

a)

Must be clean

b)

Does not provide a source of contamination

c)

Must be changed when dirty

d)

Take shower before work

78.

What personal hygiene practices would not you implement at work?

a)

Have a shower before work

b)

Wash hands using the standard procedure

c)

Touching cooked or ready-to-eat food with bare hands

d)

Avoid touching food surfaces with bare hands

79.

Which is part of contamination for food hazards?

a)

Biological contamination

b)

Water contamination

c)

Air contamination.

d)

Wind contamination

80.

Which ones is not part of Biological hazards?

a)

Bacteria

b)

Cloth

c)

Yeast

d)

Virus

81.

Physical hazards, including?

a)

Broken glass

b)

Metal

c)

Plastic

d)

All answer are correct

82.

Washing hands for at least:?

a)

20 Seconds

b)

20 Minutes

c)

10 Seconds

d)

10 Minutes

83.

List occasions when food handlers must wash their hands?

a)

After handling rubbish/garbage and before handling food

b)

After handling money and before handling food

c)

After undertaking cleaning duties and before handling food

d)

All answer are correct

84.

What is the Temperature Range of the Temperature Danger Zone?

a)

5ºC to 60ºC.

b)

0°C to 100°C

c)

10°C to 20°C

d)

10°C to 60°C

85.

What is FIFO stand for?

a)

First In First Old

b)

First In First Odd

c)

First In First Out

d)

First In First Offer

86.

Dry goods store at?

a)

15°C to 20°C

b)

10°C to 20°C

c)

5°C to 20°C

d)

4°C to 20°C

87.

Meat, seafood and Poultry best storage at… ˚C?

a)

0°C to 20°C

b)

1°C to 2°C

c)

5°C to 10°C

d)

5°C to 20°C

88.

Ways to prevent direct contact with ready-to-eat foods:?

a)

Wearing disposable gloves

b)

Using finger

c)

Using licking finger

d)

Using bare hand

89.

Using color-coded chopping boards:?

a)

Red for Raw Meat

b)

Green for Vegetables

c)

Blue for Seafood

d)

All answer are correct

90.

Requirements for refrigerated storage:?

a)

Keep temperature at or below 5˚C

b)

Keep temperature at or above 5˚C

c)

Keep temperature at or below 0˚C

d)

Keep temperature at or above 10˚C