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WorksheetsHotel Sales Techniques Quiz
Total questions: 15
Worksheet time: 8mins
What is the main goal of making add-on sales?
To increase customer satisfaction
To reduce inventory
To promote new products
To build extra sales to the customer's original demand
Which of the following is an example of up-selling?
Suggesting a dessert after a main course
Encouraging a customer to buy a gift card
Offering a discount on a product
Recommending a more expensive room type
What does the 'A' in the ABC approach to selling stand for?
Advanced
Automatic
Available
Affordable
Which of the following is NOT a key of suggestive selling?
Be honest
Use pressure tactics
Be confident
Know product and service knowledge
What is the purpose of the 'ABC' approach in selling?
To categorize customers
To maximize sales
To simplify transactions
To enhance product knowledge
What should you do when a customer orders a main course?
Ignore their order
Tell them to order dessert
Suggest an add-on like soup or garlic bread
Encourage them to leave
What is a requirement for complying with company policies regarding sales?
Offering discounts to all customers
Maximizing personal commissions
Truth, honesty, and full disclosure
Avoiding customer interactions
What is the definition of up-selling?
Selling additional products at a discount
Suggesting a more expensive product than originally requested
Encouraging customers to buy in bulk
Offering free samples
Which of the following is a technique to maximize sales?
Ignoring customer needs
Making relevant offers
Avoiding product knowledge
Rushing customers to decide
What is the main focus of suggestive selling?
Appealing to the senses
Providing detailed product specifications
Using logical arguments
Offering the lowest price
What should you avoid when trying to make a sale?
Making relevant suggestions
Using pressure tactics
Providing information
Building rapport
What is the first step in applying the ABC approach to selling?
Offering discounts
Providing customer service
Creating a new product
Making an automatic sale
What is an example of a special requirement related to sales?
Providing unlimited discounts
Ignoring company policies
Complying with credit limits for buyers
Offering free shipping
What is the importance of maintaining a clean job performance record?
To avoid criticism
To ensure job security
To comply with company policies
To impress customers
What should you do if a customer mentions they are having a dinner party?
Encourage them to leave
Ignore their comment
Suggest a wine to complement their meal
Tell them to buy a cheaper product
