WorksheetsInterpersonal Skills
Total questions: 16
Worksheet time: 8mins
What are the stages of Argyle's communication cycle?
Idea, Decode, Send, Receive, Encode, Understand
Idea, Encode, Send, Receive, Decode, Understand
Encode, Idea, Send, Receive, Decode, Understand
Encode, Idea, Receive, Send, Decode, Understand
Being able to stand up for your own rights in a calm and positive way is called?
Aggressiveness
Passiveness
Assertiveness
Submissiveness
Before a service user or patient feels safe, what needs must be satisfied first?
Physiological
Self-actualisation
Love and belonging
Esteem
Whose reflective model has 3 stages: What?, So What?, Now What?
Driscoll
Kolb
Gibbs
Schön
Who introduced a 'hierarchy of needs' that can be used to guide healthcare practice?
Maslow
Freud
Skinner
Erikson
How often do nurses and midwives have to reflect on their practice, in order to 'revalidate' and maintain their registration with the NMC?
Every 2 years
Every 3 years
Every 4 years
Every year
Who introduced a communication cycle, that can be helpful in understanding in why communication breaks down in healthcare settings?
Argyle
Berlo
Shannon
Schramm
What is the second stage of Tuckman's team dynamic?
Forming
Storming
Norming
Performing
Why is it important for healthcare professionals to reflect on their interpersonal skills?
To improve patient communication
To enhance teamwork and collaboration
To identify areas for personal growth
All of the above - and more!
At which level in the 'hierarchy of needs' can a service user or patient discuss their needs, be creative and accept themselves fully?
Self-actualisation
Esteem
Belongingness
Safety
What is the third stage of Tuckman's team dynamic?
Forming
Storming
Norming
Performing
Body language can also be called:
Verbal communication
Non-verbal communication
Written communication
Digital communication
Who came up with a sequential theory on group/team dynamics?
Tuckman
Maslow
Herzberg
McGregor
What is the fifth stage of Tuckman's team dynamic?
Forming
Storming
Norming
Adjourning
What is the first stage of Tuckman's team dynamic?
Storming
Norming
Forming
Performing
What is the fourth stage of Tuckman's team dynamic?
Forming
Storming
Norming
Performing
