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Banking Services Unit 1 Review

Total questions: 49

Worksheet time: 22mins

Name
Class
Date
1.

True or False, performance evaluations should be used as a communication tool recognizing talents and areas for improvement?

a)

True

b)

False

2.

First Step of the Hiring Process

a)

Advertising

b)

Reviewing Applications

c)

Pre-employment Testing

d)

Verifying and Checking

3.

Second Step of the Hiring Process

a)

Advertising

b)

Reviewing Applications

c)

Interviewing

d)

Verifying and Checking

4.

Third Step of the Hiring Process

a)

Training

b)

Reviewing Applications

c)

Interviewing

d)

Pre-employment Testing

5.

Fourth Step of the Hiring Process

a)

Training

b)

Reviewing Applications

c)

Orientation

d)

Pre-employment Testing

6.

Fifth Step of the Hiring Process

a)

Verifying and Checking

b)

Reviewing Applications

c)

Orientation

d)

Pre-employment Testing

7.

Sixth Step of the Hiring Process

a)

Verifying and Checking

b)

Reviewing Applications

c)

Orientation

d)

Pre-employment Testing

8.

Seventh Step of the Hiring Process

a)

Verifying and Checking

b)

Training

c)

Orientation

d)

Pre-employment Testing

9.

How many steps are found in the hiring process?

a)

4

b)

5

c)

8

d)

7

10.

True or False, to become a member of a Credit Union you will have to meet some association with other members such as geographical location, line of work, or common employer?

a)

True

b)

False

11.

The two main ways in which a bank makes money are?

a)

Receiving Interest payments on money lent, and charging fees for other services

b)

Holding onto deposits and selling memberships

c)

Charging fines to members, and paying employees less

d)

Theft and Fraud

12.

Which duty of a financial intermediary is defined as moving money from one party to another?

a)

Safeguarding

b)

Transfering

c)

Exchanging

d)

Lending

13.

True or false, banks were once perceived as slow moving?

a)

True

b)

False

14.

The central bank of the United States is call the _________?

a)

US Banking Division

b)

US Department of Finance

c)

Federal Reserve System

d)

United States Treasury Department

15.

True or false, a wholesale bank specializes in personal banking accounts?

a)

True

b)

False

16.

The three types of banks include all of the following except?

a)

Commercial

b)

Retail

c)

Crypto

d)

Central

17.

Financial Intermediary

a)

Agent for protecting, safeguarding, transferring, exchanging, or lending of money

b)

The Governments Bank that manages money supply and other banks

c)

A person who puts money in the bank

d)

Other institutions such as mutual savings banks, savings and loan, and credit unions

18.

Commercial Bank

a)

What we think of when we hear the word bank

b)

Other institutions such as mutual savings banks, savings and loan, and credit unions that serve individuals not served by commercial banks

c)

A measurement of a customers credit rating, loan collateral, and ongoing income to make timely loan payments

d)

The governments bank that manages money supply and other banks

19.

Retail Bank

a)

What we think of when we hear the word bank

b)

Other institutions such as mutual savings banks, savings and loan, and credit unions that serve individuals not served by commercial banks

c)

A measurement of a customers credit rating, loan collateral, and ongoing income to make timely loan payments

d)

The governments bank that manages money supply and other banks

20.

Creditworthiness

a)

What we think of when we hear the word bank

b)

Other institutions such as mutual savings banks, savings and loan, and credit unions that serve individuals not served by commercial banks

c)

A measurement of a customers credit rating, loan collateral, and ongoing income to make timely loan payments

d)

The governments bank that manages money supply and other banks

21.

Central Bank

a)

What we think of when we hear the word bank

b)

Other institutions such as mutual savings banks, savings and loan, and credit unions that serve individuals not served by commercial banks

c)

A measurement of a customers credit rating, loan collateral, and ongoing income to make timely loan payments

d)

The governments bank that manages money supply and other banks

22.

Identity Theft

a)

Or net interest income is the difference between what banks pays in interest and what it receives in interest

b)

A person who puts money into a bank

c)

Occurs when someone achieves financial gain by using another person’s personal information to unlawfully assume the identity of another person

d)

What is left of revenue after cost are deducted

23.

Depositor

a)

Or net interest income is the difference between what banks pays in interest and what it receives in interest

b)

A person who puts money into a bank

c)

Occurs when someone achieves financial gain by using another person’s personal information to unlawfully assume the identity of another person

d)

What is left of revenue after cost are deducted

24.

Profit

a)

Or net interest income is the difference between what banks pays in interest and what it receives in interest

b)

A person who puts money into a bank

c)

Occurs when someone achieves financial gain by using another person’s personal information to unlawfully assume the identity of another person

d)

What is left of revenue after cost are deducted

25.

Spread

a)

Or net interest income is the difference between what banks pays in interest and what it receives in interest

b)

A person who puts money into a bank

c)

Occurs when someone achieves financial gain by using another person’s personal information to unlawfully assume the identity of another person

d)

What is left of revenue after cost are deducted

26.

Asset

a)

Anything that can readily be exchanged, like cash

b)

dividing the functions, services, and employees of a bank or financial institution into departments

c)

Provides support services such as bookkeeping and human resources

d)

Anything of value, in financial terms this usually means money

27.

Liquid Asset

a)

Anything that can readily be exchanged, like cash

b)

dividing the functions, services, and employees of a bank or financial institution into departments

c)

Provides support services such as bookkeeping and human resources

d)

Anything of value, in financial terms this usually means money

28.

Operations

a)

Anything that can readily be exchanged, like cash

b)

dividing the functions, services, and employees of a bank or financial institution into departments

c)

Provides support services such as bookkeeping and human resources

d)

Anything of value, in financial terms this usually means money

29.

Departmentalization

a)

Anything that can readily be exchanged, like cash

b)

dividing the functions, services, and employees of a bank or financial institution into departments

c)

Provides support services such as bookkeeping and human resources

d)

Anything of value, in financial terms this usually means money

30.

Integrity

a)

Lets employees do some work from their home via computer

b)

Selecting the person with the best qualifications for a specific position

c)

The steadfast adherence to a strict moral or ethical code

d)

Formal document that factually and concisely identifies the job, responsibilities, work involved, and education required

31.

Merit Based Employment

a)

Lets employees do some work from their home via computer

b)

Selecting the person with the best qualifications for a specific position

c)

The steadfast adherence to a strict moral or ethical code

d)

Formal document that factually and concisely identifies the job, responsibilities, work involved, and education required

32.

Telecommuting

a)

Lets employees do some work from their home via computer

b)

Selecting the person with the best qualifications for a specific position

c)

The steadfast adherence to a strict moral or ethical code

d)

Formal document that factually and concisely identifies the job, responsibilities, work involved, and education required

33.

Job Description

a)

Lets employees do some work from their home via computer

b)

Selecting the person with the best qualifications for a specific position

c)

The steadfast adherence to a strict moral or ethical code

d)

Formal document that factually and concisely identifies the job, responsibilities, work involved, and education required

34.

Liability

a)

A cash obligation

b)

A specific customer base in a defined location that wants particular services

c)

Net assets or total assets minus total liabilities

d)

Financial institutions that get funds from the public and uses them to finance their business

35.

Niche Market

a)

A cash obligation

b)

A specific customer base in a defined location that wants particular services

c)

Net assets or total assets minus total liabilities

d)

Financial institutions that get funds from the public and uses them to finance their business

36.

Equity

a)

A cash obligation

b)

A specific customer base in a defined location that wants particular services

c)

Net assets or total assets minus total liabilities

d)

Financial institutions that get funds from the public and uses them to finance their business

37.

Depository Intermediary

a)

A cash obligation

b)

A specific customer base in a defined location that wants particular services

c)

Net assets or total assets minus total liabilities

d)

Financial institutions that get funds from the public and uses them to finance their business

38.

Deregulation

a)

Financial institutions that do not take or hold deposits

b)

Commercial bank that specializes only in business banking

c)

Loosening of government control

d)

Most common position at the bank, likely to have the most contact with customers

39.

Teller

a)

Financial institutions that do not take or hold deposits

b)

Commercial bank that specializes only in business banking

c)

Loosening of government control

d)

Most common position at the bank, likely to have the most contact with customers

40.

Wholesale Bank

a)

Financial institutions that do not take or hold deposits

b)

Commercial bank that specializes only in business banking

c)

Loosening of government control

d)

Most common position at the bank, likely to have the most contact with customers

41.

Non-depository Intermediary

a)

Financial institutions that do not take or hold deposits

b)

Commercial bank that specializes only in business banking

c)

Loosening of government control

d)

Most common position at the bank, likely to have the most contact with customers

42.

Evaluation Form

a)

An agreed-upon system for measuring the value of goods and services

b)

define for both supervisors and employees the expectations for completing a job’s essential functions and task

c)

Welcomes new employees to the bank and helps them understand its policies and how it operates

d)

a standardized form on which employee assessments are recorded, used by banks to ensure fair and objective performance evaluations

43.

Orientation

a)

An agreed-upon system for measuring the value of goods and services

b)

define for both supervisors and employees the expectations for completing a job’s essential functions and task

c)

Welcomes new employees to the bank and helps them understand its policies and how it operates

d)

a standardized form on which employee assessments are recorded, used by banks to ensure fair and objective performance evaluations

44.

Performance Standard

a)

An agreed-upon system for measuring the value of goods and services

b)

define for both supervisors and employees the expectations for completing a job’s essential functions and task

c)

Welcomes new employees to the bank and helps them understand its policies and how it operates

d)

a standardized form on which employee assessments are recorded, used by banks to ensure fair and objective performance evaluations

45.

Medium of Exchange

a)

An agreed-upon system for measuring the value of goods and services

b)

define for both supervisors and employees the expectations for completing a job’s essential functions and task

c)

Welcomes new employees to the bank and helps them understand its policies and how it operates

d)

a standardized form on which employee assessments are recorded, used by banks to ensure fair and objective performance evaluations

46.

True or false, a bank is not a business

a)

TRue

b)

False

47.

The two equations used to calculate if a bank is profitable are?

a)

AOR, and ROI

b)

ROA, and ROE

c)

OAR, and DMB

d)

ROI, and IOR

48.

Benefits

a)

Public employment events, where employment opportunities, requirements, and personnel benefits can be advertised

b)

includes time off, insurance, and retirement

c)

Financial institutions that do not take or hold deposits

d)

dividing the functions, services, and employees of a bank or financial institution into departments

49.

Job Fairs

a)

Public employment events, where employment opportunities, requirements, and personnel benefits can be advertised

b)

includes time off, insurance, and retirement

c)

Financial institutions that do not take or hold deposits

d)

dividing the functions, services, and employees of a bank or financial institution into departments