WorksheetsCommunication Strategies
Total questions: 100
Worksheet time: 50mins
What does 'interrupting' mean? Fill in the blank: Interrupting means ________ while the other person is still talking.
starting to speak
listening quietly
waiting patiently
nodding in agreement
Which of the following is a negative effect of interrupting?
You will hear what they were going to say
You won’t hear what they were going to say
You appear to have self control
It helps their point
Which of the following is a negative effect of interrupting?
You appear to lack self control
You appear to have self control
They may think you are polite
It leads to understanding
Fill in the blank: Interrupting can make others think you are ______ or that you don’t respect them.
rude
funny
quiet
helpful
Interrupting can lead to frustration and anger from the other person.
True
False
Fill in the blank: Interrupting distracts from their ______.
point
voice
story
opinion
What does it mean to be defensive?
Accepting responsibility for your actions
Denying and explaining away behavior that's being criticized, rather than accepting responsibility
Ignoring criticism completely
Resolving conflicts peacefully
Which of the following is an example of defensive behavior?
Apologizing for a mistake
Denying responsibility ('I did not!')
Listening carefully to criticism
Offering to help resolve the issue
Fill in the blank: Defensive behavior tends to _______ the conflict and does nothing to resolve it.
escalate
reduce
ignore
avoid
Which of the following is NOT an example of defensive behavior?
Making excuses ('I couldn't help it')
Ignoring what they said and throwing a complaint back
Saying 'Yes, BUT'
Accepting responsibility and apologizing
Looking at the image of two people having a discussion, what might be happening in this situation based on information about defensive behavior?
One or both people may be displaying defensive behavior during the discussion.
Both people are likely agreeing with each other without any conflict.
The discussion is unrelated to any emotional responses or defensiveness.
Both people are ignoring each other completely.
Which of the following is a sign of emotional withdrawal?
Rarely sharing thoughts and feelings
Being very talkative
Always responding to messages quickly
Showing excessive physical affection
Which of the following is a sign of emotional withdrawal?
Less responsive to messages
Always eager to reply
Initiating conversations about emotions
Using clear and direct language
Which of the following is a sign of emotional withdrawal?
Avoiding conversations about emotions
Frequently discussing feelings
Using specific language
Maximizing physical affection
Which of the following is a sign of emotional withdrawal?
Using vague language
Using clear language
Being physically affectionate
Responding quickly to messages
Which of the following is a sign of emotional withdrawal?
Minimizing physical affection
Maximizing physical affection
Sharing thoughts and feelings openly
Being very responsive to messages
Communication is impossible if you are refusing to participate.
True
False
What does 'blaming' mean? Fill in the blank: Blaming is pushing the entire responsibility for the situation onto the other _______.
person
object
animal
place
What does 'blaming' mean? Fill in the blank: Blaming is not accepting responsibility for what you _______.
contributed
ignored
forgot
expected
What does 'manipulative' mean?
Using honest and open tactics to influence someone's thoughts, feelings, or actions
Using dishonest or controlling tactics to influence someone's thoughts, feelings, or actions, to get what you want
Ignoring someone's thoughts, feelings, or actions
Supporting someone's independence
Which of the following is a characteristic of manipulative behavior?
Hides true intentions
Always tells the truth
Avoids controlling situations
Supports your strengths
Manipulative behavior often exploits your _________?
vulnerabilities
strengths
hobbies
achievements
Manipulative people aim to control the situation.
True
False
Which of the following might a manipulative person do?
Lie or twist facts
Always be honest
Avoid influencing others
Encourage open communication
Manipulative people may gaslight the listener.
True
False
What does 'dismissive' behavior include?
All of the above
Brushing off their suggestions without considering them
Not acknowledging someone's presence
Habitually ignoring their calls or text messages
Showing no interest in what they're saying
Fill in the blank: Dismissive behavior can leave you feeling _______
unwanted
excited
confident
energized
Which of the following is NOT a sign of dismissive behavior?
Not acknowledging their presence
Showing interest in what they're saying
Not answering their questions
Excluding them from a conversation
Fill in the blank: Habitually _______ their calls or text messages is a sign of dismissive behavior.
ignoring
answering
celebrating
forwarding
Brushing off someone's suggestions without considering them is a dismissive behavior.
True
False
Fill in the blank: Dismissive behavior includes not _______ their questions.
answering
asking
hearing
repeating
Excluding someone from a conversation is an example of dismissive behavior.
True
False
What is the main effect of using 'You' statements in communication?
They make the other person feel supported
They sound blaming and accusing and can make the other person defensive
They help resolve conflicts peacefully
They encourage open discussion
Fill in the blank: 'You' statements can make the other person feel _________.
defensive
excited
relaxed
indifferent
Which of the following is an example of a 'You' statement?
I feel upset when the dishes are left in the sink.
You left the dishes in the sink again.
I would appreciate your help with the dishes.
Let's work together to keep the kitchen clean.
What is one way someone might dominate a conversation? Fill in the blank: ________ over conversations and meetings.
Taking
Listening
Ignoring
Avoiding
What is one way someone might dominate a conversation? Fill in the blank: ________ others.
Interrupting
Ignoring
Praising
Thanking
What is one way someone might dominate a conversation? Fill in the blank: Deciding the ________ of every conversation.
topic
length
location
time
What is one way someone might dominate a conversation? Fill in the blank: Overbearing, telling what they ________.
know
wear
eat
see
What is one way someone might dominate a conversation? Fill in the blank: Telling others why they are ________ if they disagree.
wrong
funny
quiet
smart
What does the word 'distracted' mean?
Mind is wandering or focused on something else while another person is speaking to you
Paying full attention to someone speaking
Ignoring everyone around you on purpose
Listening carefully to instructions
Fill in the blank: When you are ________, your mind is wandering or focused on something else while another person is speaking to you, and you are not fully paying attention to what they are saying.
distracted
attentive
curious
excited
What is character assassination? Fill in the blank: Character assassination is _________.
a deliberate attempt to destroy someone's reputation, especially by criticizing them in an unfair & dishonest way
an honest mistake made in public
a form of constructive criticism
a way to praise someone's achievements
Which of the following is a characteristic of character assassination?
Exaggeration of facts
Telling the truth
Ignoring someone
Praising someone
Which of the following is a characteristic of character assassination?
Spreading rumours
Keeping secrets
Apologizing
Complimenting
Which of the following is a characteristic of character assassination?
Deliberate misinformation to present an untrue picture of person
Honest feedback
Constructive criticism
Ignoring mistakes
Which of the following is a characteristic of character assassination?
Unwarranted & excessive criticism
Fair evaluation
Supportive comments
Encouragement
What does 'reinforcement' mean in behavioral psychology?
Encouraging specific behaviors by removing something unpleasant & can be manipulative
Punishing specific behaviors to stop them
Ignoring specific behaviors to make them go away
Rewarding specific behaviors with gifts
Fill in the blank: A person _______ making fun of a classmate if they help them.
stops
enjoys
continues
ignores
Fill in the blank: A person stops nagging if another person _______ a task.
completes
ignores
delays
forgets
Fill in the blank: A person stops ignoring someone if they stop _______ around someone.
hanging
talking
listening
laughing
Fill in the blank: Facial expressions convey emotions like ______ and disgust.
anger
hunger
sleepiness
thirst
Which facial expression is described as turning down the corners of your mouth to show displeasure?
Frowning
Smiling
Laughing
Yawning
Fill in the blank: ______ is a facial expression that often shows anger or displeasure by drawing the eyebrows together.
Scowling
Smiling
Winking
Yawning
Fill in the blank: Making a twisted or contorted face to show pain or disgust is called ______.
grimacing
smiling
laughing
winking
Fill in the blank: Pressing your lips tightly together is called having ______.
pursed lips
smiling lips
open lips
bitten lips
Fill in the blank: Raising your eyebrows in a skeptical manner is a type of ______ expression.
facial
verbal
written
gestural
Fill in the blank: A ______ jaw can indicate tension or anger.
clenched
relaxed
open
drooping
What does 'body position' refer to in communication?
The way you speak
Physical posture that conveys a sense of disinterest, defensiveness, etc
The words you use
The tone of your voice
Fill in the blank: An example of body position is ______ your eyes.
rolling
clapping
jumping
running
Fill in the blank: An example of body position is crossing your ______ and arms.
legs
ears
fingers
shoulders
Fill in the blank: An example of body position is tapping your ______.
foot
head
elbow
shoulder
Fill in the blank: An example of body position is clenching your ______.
teeth
fingers
ears
knees
What does 'Tone of Voice' mean? Fill in the blank: Tone of Voice is speaking to someone in a way where your words, pitch, pace, and volume convey ________ meaning.
negative
mathematical
random
physical
Fill in the blank: Pitch refers to how ______ or too low your voice is.
high
fast
soft
clear
Fill in the blank: Pace refers to whether your speech is comfortable, too slow, or too ______.
fast
quiet
loud
short
Fill in the blank: Volume refers to whether your voice is too soft or too ______.
loud
high
deep
fast
Fill in the blank: Emphasis in tone of voice means focusing on certain ______.
words
colors
numbers
shapes
Fill in the blank: Formality in tone of voice can be either ______ or informal.
formal
casual
neutral
friendly
Fill in the blank: Humor in tone of voice means your speech is either humorous or ______.
not
serious
loud
quiet
Fill in the blank: Enthusiasm in tone of voice means being enthusiastic or ______.
not
sad
angry
bored
Fill in the blank: Respectfulness in tone of voice means being respectful or ______.
not
loud
angry
sarcastic
Fill in the blank: Pausing in tone of voice means using pauses to help the listener ______.
understand
interrupt
forget
ignore
What is the main goal of reflective listening?
To argue with the speaker
To ignore the speaker's message
To understand the speaker's idea and communicate it back to confirm understanding
To change the topic
Paraphrasing in reflective listening means _________ (Fill in the blank with the correct definition from the text).
using your own words to reflect what they said
repeating exactly what they said word for word
ignoring the speaker's feelings
changing the topic to something else
Mirroring in reflective listening means _________?
repeating the key parts of the message, word for word
summarizing the entire conversation in your own words
ignoring the speaker's emotions
changing the topic to something unrelated
According to the 'Timing' guidelines, when you decide to discuss something is almost as important as how you discuss it.
True
False
According to the 'Timing' guidelines, what should you do before starting tougher conversations?
Give the listener a heads up
Ignore the listener's feelings
Start the conversation without warning
Wait until the listener is busy
According to the 'Timing' guidelines, you should gauge the listener's ______ and be mindful of what’s going on in their life.
mood
schedule
appearance
location
If the person just wants to 'vent', what should you do according to the 'Timing' guidelines?
Let them vent and the next time you speak may be the more appropriate time to provide feedback.
Interrupt them and provide feedback immediately.
Ignore their feelings and change the subject.
Give feedback while they are venting to address the issue right away.
What is one way to clarify what a speaker has said?
Ignore what they said
State what the speaker has said as you understand it, and check whether this is what they really said
Change the topic
Interrupt them
Which of the following is a step in clarifying during a conversation?
Ask for specific examples
Speak louder
Walk away
Avoid eye contact
Fill in the blank: When clarifying, you should ask if you have got it right and be prepared to be _____.
corrected
ignored
rewarded
praised
What does having a genuine desire to comprehend the thoughts, feelings, and perspectives of others mean?
Understanding
Judging
Ignoring
Competing
Which of the following is NOT a way to practice understanding?
Paying attention to body language
Giving encouraging verbal cues
Ignoring others' feelings
Practicing non-judgment
What does compassion mean? Fill in the blank: Compassion is showing empathy, kindness, and a deep understanding of the other person's _________.
perspective
height
address
favorite color
Which of the following is a characteristic of compassion?
Ignoring the emotions of others
Recognizing the emotions of others & seeing ourselves in another
Being judgmental
Acting impatiently
Fill in the blank: Compassion means expressing our own thoughts and feelings in a way that is ________, non-judgmental, and supportive.
respectful
demanding
sarcastic
indifferent
Fill in the blank: Compassion involves being patient and showing ________.
forgiveness
anger
indifference
impatience
Look at the image. Which person is showing compassion?
The person sitting with their head down
The person comforting the other
What does 'putting yourself in someone else's shoes' mean in the context of empathy?
It means imagining yourself in another person's situation to understand their feelings and perspective.
It means literally wearing someone else's shoes to see how they fit.
It means ignoring other people's feelings and focusing on your own.
It means giving advice without listening to the other person's problems.
Which of the following is a key aspect of empathy?
Ignoring others' feelings
Truly understanding their perspective, feelings, and experiences
Judging others quickly
Avoiding difficult conversations
Empathy involves actively listening without ________.
judgment
interrupting
agreement
speaking
Empathy means acknowledging someone's struggles while offering support and understanding.
True
False
What does 'validating' mean in communication?
Ignoring the other person's feelings
Acknowledging & accepting the other person's feelings, even if you don't understand why they're feeling that way
Arguing with the other person
Changing the subject
Fill in the blank: Validating involves answering in a way that shows the other person you believe their _______ or statement is valid.
experience
mistake
appearance
accent
Which of the following is an example of a validating statement?
A) "I can see how upset this makes you feel."
B) "You shouldn't feel that way."
C) "That's not a big deal."
D) "Just get over it."
Validating shows respect for others even when we disagree with them.
True
False
Fill in the blank: Validating helps create a more positive and _______ environment.
supportive
hostile
chaotic
isolated
Curiosity involves listening more actively and asking questions about what the person is telling you.
True
False
