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WorksheetsMobile and IT Security Quiz
Total questions: 25
Worksheet time: 13mins
A technician notices a user’s Android device has been rooted. Which of the following best describes the security concern of rooting or jailbreaking a mobile device?
It improves device encryption
It bypasses built-in OS security controls
It prevents malware installation
It disables developer mode
Which of the following BEST describes why developer mode should not be left enabled on mobile devices?
It automatically deletes user data
It disables VPN access
It increases exposure to exploits and unauthorized changes
It prevents access to enterprise apps
A company requires employees to only install mobile apps from official stores. What is the PRIMARY reason for this policy?
Preventing app spoofing and sideloading
Reducing device storage usage
Ensuring apps are free of advertisements
Allowing more customization options
Which of the following are common symptoms of a compromised mobile device? (Select TWO)
Excessive ads and fake warnings
Battery charging faster than normal
High data usage by suspicious apps
Device auto-encrypting without warning
A user posts vacation photos online. What mobile security best practice should be followed to prevent attackers from knowing their exact location?
Enable airplane mode
Remove geotags from photos
Disable Bluetooth pairing
Use a VPN
Which of the following BEST describes the purpose of a Standard Operating Procedure (SOP)?
A high-level policy statement
A recommendation for unique cases
A step-by-step guide to comply with policy
A list of user complaints
A cloud service provider offers 99.99% uptime. Approximately how much downtime per year does this allow?
8.75 hours
52 minutes
5 minutes
1 hour 30 minutes
What is the FIRST step when handling an incident through a ticketing system?
Escalating to a senior technician
Assigning the ticket to the manager
User contacts support, generating a ticket
Closing the ticket after troubleshooting
Which of the following are benefits of a knowledge base in IT support? (Select TWO)
Enables self-service troubleshooting
Provides in-depth lessons learned from past incidents
Restricts users from documenting their own fixes
Eliminates the need for incident reporting
What is the PRIMARY purpose of an Acceptable Use Policy (AUP)?
To outline the steps for software installation
To govern proper use of IT resources and prevent misuse
To explain uptime guarantees
To replace Service Level Agreements
A small business wants to back up its files every night with the least storage space used. Which backup method BEST meets this requirement?
Full backup
Differential backup
Incremental backup
Synthetic full backup
Which of the following BEST describes the 3-2-1 backup rule?
3 copies of data, 2 different media types, 1 copy off-site
3 backups daily, 2 weekly, 1 monthly
3 local drives, 2 external drives, 1 cloud storage
3 files per user, 2 admins, 1 cloud recovery
Which of the following is the BEST practice when testing backups?
Restoring files directly over production data
Testing recovery in a VM or test directory
Only reviewing backup logs
Relying on user reports for lost files
Which of the following are examples of regulated data classifications? (Select TWO)
Personally Identifiable Information (PII)
Temporary Internet Files
Protected Health Information (PHI)
Open-source software licenses
A company wants to securely recycle old hard drives to meet HIPAA compliance. Which of the following methods is BEST?
Quick format
Degaussing with certificate of destruction
Copying over the drive
Normal deletion
Which of the following would MOST likely require an emergency change request?
Updating a user’s printer driver
Installing routine OS updates
Fixing a critical server outage
Adding a new user account
During risk analysis, a technician asks: “What is the impact on critical systems if this change fails?” This is an example of which step?
Identifying stakeholders
Assessing severity and impact
Implementing controls
Approving a change
A Linux administrator writes a shell script and uses chmod +x script.sh. What does this command accomplish?
Deletes the script after execution
Makes the script executable
Runs the script as root
Stores variables for later use
Which of the following scripting tools uses the Verb-Noun cmdlet format?
Batch files
VBScript
PowerShell
JavaScript
Which of the following are recognized limitations of AI tools in the workplace? (Select TWO)
AI may inherit bias from training data
AI ensures 100% accuracy at all times
AI may generate fabricated or incorrect information
AI replaces the need for backup systems
A technician is setting up a customer support process. Which of the following steps BEST ensures professionalism and customer satisfaction?
Provide vague timelines to avoid being held accountable
Meet expectations and follow up with the customer
Assume the customer understands the issue without explanation
Avoid documenting contact information
Which of the following demonstrate professional support delivery during an on-site visit? (Select TWO)
Arriving on time
Checking personal social media during downtime
Maintaining a clean and tidy work environment
Sharing customer data with coworkers casually
A user explains their issue in detail, and the technician restates the problem in their own words to confirm accuracy. Which professional communication skill is being used?
Closed questioning
Active listening
Cultural sensitivity
Professional appearance
A frustrated customer raises their voice and interrupts the technician. What is the MOST professional response?
Respond with a firm tone to establish control
View the situation as difficult, not the customer
Ignore the customer until they calm down
Immediately hang up on the customer
A company has just experienced a data breach that affected all mobile devices. Which of the following would BEST secure access to user’s mobile devices? (Choose two.)
Full device encryption
Biometric authentication
SSO authentication
OS security updates
Remote backup application
