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WorksheetsGeneral Knowledge Quiz #2
Total questions: 42
Worksheet time: 29mins
What is the primary purpose of ancillary accounts?
To issue charges for standard water services
To track customer satisfaction
To issue charges for services other than standard water/waste water
To issue charges for standard wastewater services
How can an ancillary account be identified?
By the billing address
By the customer's name
By the 'REF' type premise
By the account balance
Which company carries out inspections for FOG compliance?
Environmental Protection Agency
Uisce Éireann
Certification Europe Limited
Dublin City Council
What is the responsibility of the customer regarding grease traps?
They do not require maintenance
The customer must maintain them
They are maintained by the local council
Uisce Éireann maintains them
What is the purpose of a trade effluent license?
To ensure compliance with environmental laws
To provide discounts on water bills
To track water usage
To allow businesses to discharge liquid waste to public sewers
What does WPRN refer to?
A compliance rating
A specific account
An area
A billing cycle
What are the credit terms for ancillary accounts?
45 days from bill issue date
15 days from bill issue date
30 days from bill issue date
60 days from bill issue date
What is the main purpose of the Freedom of Information Act 2014?
To increase Government/Public Sector openness, transparency and accountability
To protect the rights and freedoms of individuals
To regulate international trade agreements
To provide financial support to public bodies
Under Data Protection, who can request data?
Only government officials
Only employees of Uisce Éireann
Any living 'natural person' that Uisce Éireann has data on
Only journalists and lobbyists
What is the response time for a Data Protection request?
10 calendar days
30 calendar days
20 working days
15 working days
Draw the location of water meter number on both displayed meters
Would customer be eligible for leak allowance for this type of leak?
Yes
No
Yes, if it was repaired by a plumber and report was provided.
Would customer be eligible for leak allowance for this type of leak?
Yes on plumber repair or self fix
No
Yes, only if repaired by a plumber and report is provided.
Draw an Uisce Éireann logo
What is the top part on the meter called and what it is used for?
What is Amazon Workspaces primarily used for?
To provide a fully-managed desktop service in the cloud
To manage customer accounts
To transfer calls to other departments
To take payments from customers
Which system is described as the most complicated to learn?
Smart Agent
Citrix
C2M
Amazon Workspaces
Which system is used to take payments from customers over the phone?
Smart Agent
C2M
Amazon Workspaces
Citrix
What is the phone number for Commercial Team?
0818 559 559
0818 778 778
1800 278 278
1800 870 870
What phone number is used for Credits & Collections
0818 559 559
0818 778 778
1800 278 278
1800 870 870
If customer has 6 domestic properties connected to their supply and there are 6 people living in each. How much domestic allowance is the customer entitled too.
1,278m3
213m3
1578m3
1426
Customer received a bill caused by a leak for 20,000EURO. If he has applied for leak allowance and is within all credit and policy terms how much allowance would he be entailed for.
20,000EUR
10,000EUR
25,000EUR
12,000EUR
340m3 is equivalent to how many litres of water?
3,400
34,000
340,000
3,400.000
Which team operates 24/7 within Uisce Éireann
Commercial & Credits & Collections Team
Operations Team
Domestic Team
Outage Team
What is the maximum refund amount that can be issued by cheque?
The maximum refund amount is 5,000EUR
The maximum refund amount by cheque is always 10,000EUR.
Refunds can only be issued by EFT, not by cheque.
What is Uisce Éireann a subsidiary of?
Ervia
Bord Gáis Éireann
Irish Water
Local Authorities
When did Uisce Éireann take over responsibility for public water and wastewater services from the Local Authorities?
1st January 2016
1st January 2015
1st January 2013
1st January 2014
What does NDTFR stand for?
Non-Domestic Tariff Harmonization Regulation
National Domestic Tariff Framework Review
Non-Domestic Tariff Harmonization Review
Non-Domestic Tariff Framework Review
How often is the AQ calculated?
Biannually
Annually
Quarterly
Monthly
How many calendar days in advance can MIMOs be completed?
5 days
10 days
15 days
30 days
What is the timeframe for contacting a customer with a resolution or plan for a complaint?
Within 5 days
Within 7 days
Within 3 days
Within 1 day
What is a 'Green' complaint?
A high-profile complaint
A standard complaint requiring follow-up
A note of dissatisfaction with no further follow-up required
A serious complaint with health and safety impact
When can 'The Occupier' be used while performing a MIMO?
When all attempts to establish the new customer have failed
When the new customer is on the phone
When the customer is moving out
Which of the following contact characteristic will cause a survey to be sent to our customer?
Account Balance Request
Overpayment
CSE Case- Billing - Follow up
Commercial Billing
If a customer did not take a meter read on the date they left how will we calculate their usage up until the date they left?
We will estimate the usage based on previous consumption at the premise
They have to give us a final read
They will be given an actual read
What should you do if a 'Pending Order' alert is present after MIMO completion?
Ignore it
Complete the MIMO and continue
Raise a Case
Investigate and resolve the pending order
What type of facility is shown in this image?
Wastewater Treatment Plant
Hydroelectric Power Station
Industrial Food Processing Plant
Water Treatment Plant
What is this type of system commonly called?
Septic Tank
A Well
Water & Waste Separation Chamber
Groundwater Monitoring Well
What is the blue valve located at the water meter commonly called?
Stopcock
Flow Reversal Chamber
Surface Water Diverter
Surface Water Diverter
Is this a Water Meter Boundary Box?
Yes
No
Maybe?
Is WPRN 2033334 ....
Matched Premise
Unmatched Premise
Floating Premise
Empty Premise
Is WPRN 90123456
Matched Premise
Unmatched Premise
Floating Premise
Wrong
