John has a high-resolution image on his iPad of his two-year-old son and the family dog. The image initially displays smaller than the screen, so he wants to zoom in to get the details of his son’s expression. What gesture can he use to accomplish this task?

Which mobile device screen technology uses no backlight?

What can a government use to determine your location at a specific time as long as you’re using your mobile device?

What are the steps involved in pairing a Bluetooth speaker with a tablet?

Which of the following connectors is unique to Apple devices?

John returned from a cruise to the Bahamas and got a bill from his cell phone company that was over $1000. What could have happened?

Leonard just purchased a very expensive comic book and paid for it using a stored credit card on his smartphone.  What technology did he use to make the transaction?

What information do you need to connect an Android-based tablet to an IMAP account?

Which mobile OS enables device manufacturers to customize it to better suit their specific devices?

A laptop that runs Windows 10 is configured with a touchscreen and touchpad. The touchpad works correctly, but the touchscreen, responds incorrectly, and it is difficult to locate the active areas of the screen. The user restarts the laptop, but the problem continues.

What should the user do next?

A support agent receives a call from a customer. The customer has bought a new high-end Windows 10 laptop, and they are concerned about an unknown port that looks similar to a micro USB connector. Which port is it MOST likely that the customer is describing?

A customer wants to automatically synchronize calendar and contact information from an iOS phone so that it is readily available to both the iOS phone and a laptop running Windows 10. The customer also has a desktop computer running Windows 10 in a home office. The customer wants to keep the setup requirements on the iOS phone to a minimum. The customer needs to be able to synchronize when traveling.

Which of the following is the best synchronization method?

A company plans to implement a bring your own device (BYOD) policy. Users will be allowed to store personal data on devices, and they will be able to use approved apps. To minimize the risk of stolen data, management wants to ensure that devices are configured securely.

What should the company do to meet that requirement?

A customer is synchronizing mail, contact, calendar, and bookmark information from an iOS phone and an iPad to iCloud. The customer is using a computer running Windows 8 with Outlook 2007 for this synchronization.

What does the customer need to do?

How many bit are in a MAC address?

John’s boss asks for a recommendation for connecting the company network to a small satellite building about 1 km (0.621371 miles) from the main campus. The company owns the empty land in between. Given such a scenario, what network technology implementation should John suggest?

Erin is purchasing cable for the horizontal runs in a new office. What type of UTP cable should Erin order?

Ed hands William a cable. William hands it back and says, “That’s a nice F-type connector you’ve got there.” What kind of cable does Ed have?

Why would you use STP over UTP cabling?

Using the choices below, which of the following 802.11 standards functions only on the 5-GHz band?

Which type of wireless network hardware automatically works with its peers to forward traffic?

Ralph has installed a wireless network in his house, placing the wireless access point in the kitchen, a centralized location. The Wi-Fi works fine in the living room and dining room but goes out almost completely in the bedroom. What’s most likely the problem?

Bluetooth technology is most often used to link devices into what sort of network?

What technology enables 802.11n networks to make several simultaneous connections and thus improves speed over previous Wi-Fi standards?

A CIO is concerned that employees are sharing unauthorized data. To address this concern, a technician has been tasked with analyzing all inbound and outbound traffic for several workstations in the same department. What should the technician do to meet this requirement?

A technician is implementing a wireless LAN at a customer’s corporate offices. The technician needs to provide the maximum data transfer rate possible.

Which wireless protocol should they use?

Which tool should a field engineer use to verify the continuity, wiring standards and operational status of structure cabling on-site?

Which statement correctly describes SDN?

A company wants to configure VLANs to improve performance. They need to determine if the infrastructure can support VLANs.

What device should the company use to configure VLANs?

Into which socket could you place an Intel Core i5 (Alder Lake) if you are building a computer?

Darren has installed a new CPU in a client’s computer, but nothing happens when he pushes the power on the case. The LED light on the motherboard is lit up, so he knows the system has power. What could the problem be?

A client calls to complain that his computer starts up, but crashes when Windows starts to load. After a brief set of questions, you find out that his nephew upgraded his RAM for him over the weekend and could not get the computer to work correctly afterward. What could be the problem?

Steve adds a second 8 GB 288-pin DIMM to his PC, which should bring the total RAM up to 16 GB in his system. The PC has an Intel Core i7 4 GHz process, and four 288-pin DIMM slows on the motherboard. When he turns on the PC, only 8 GB of RAM shows up in the Windows Settings app. Which of the following is most likely the problem?

Cindy installed a second stick of DDR4 RAM into her Core i5 system, bringing the total system up to 16 GB. Within a short period of time, she begins experiencing the Blue Screen of Death (BSOD). What could be the problem?

Martin bought a new motherboard to replace his older ATX motherboard. As he left the shop, the tech on duty called after him, “Check your standoffs!” What could the tech have meant?

When Jane proudly displays her new motherboard, the senior tech scratched his head and asked, “What kind of northbridge does it have?” What could he possibly be asking her?

What is the proper order of the laser printing process?

Mary sends a printer test page to her standalone printer, and it prints correctly. She then sends a print job to the same printer and the printout of random letters (gobbledygook). What’s probably wrong?

Which of the following could an organization use to enable its users to access their files and applications from multiple devices?

GeoFind is a successful tracking company using an internal service to manage all its monitoring stations. A surge in tracking cases has caused a massive increase in the amount of audio and video sent back from their stations. To add short-term capacity, they can create new servers in the public cloud. What model of cloud computing does this describe?

Janelle wants to start a new photo sharing website to post pictures of UFOs, but she doesn’t own any servers. How can she quickly create a new server to run her server?

Errors in the BIOS configuration, a faulty hard drive, or a damaged master boot record can cause which type of error?

Melissa is using too many items inserted her computer’s USB ports and receives a USB controller resource warning message on her screen to let her know. Why is this happening?

When troubleshooting a software problem on Paul’s computers and listening to her describe the problem, you get a text from your boss. Which of the following is the most appropriate action for you take?

Which of the following is a detailed assessment of possible problems that could result from change?

When manning the help desk, you get a call from a distraught user who says she has a blank screen. What would be a useful follow up question?