WorksheetsQuiz2
Total questions: 10
Worksheet time: 5mins
In the context of credit limits, what does RLI stand for?
Regular Loan Investment
Reactive Line Improvement
Real Limit Indicator
Reactive Limit Increase
Which of the following is not an outcome of a Reactive Limit Increase decision?
Full limit increase
Partial limit increase
Limit placement
Upgraded card
In which year did Amex acquire the company which was later rebranded as BLOC
2022
2020
2021
2024
What is the maximum line you can get if you apply for BLOC?
250K
1 million
150K
200k
Which of the following principles are considered during assigning a credit limit?
Customer’s ability to pay
Competitive Limit
Customer experience
All of the above
If a customer reaches out to Amex for line increase, then it’s necessary to disclose the reason to them if we do not provide the requested credit limit
True
False
When merchant fails to deliver promised products, who bears the responsibility?
Merchant
Acquirer
Issuer
Card Member
Which one of the following is an important merchant risk metric?
Merchant Exposure
Merchant CDSS
Merchant ADSS
Merchant Coverage
A customer attempts a $10 transaction at a merchant that has been blocked from doing any transactions. What action does Amex take?
Approve the transaction since it’s a small amount
Decline the current transaction
Ask the customer to try again later
Send an approaching limit reminder
A card member has been observed to spend abruptly, resulting in high abuse scores. What do you think Amex should do in this case?
Decline all future transactions
Increase the customer’s limit to adjust
Call the PA (Program Administrator) to verify the spend
Send an approaching limit ICN
