WorksheetsWeek 7 Quiz 1 Troubleshooting
Total questions: 10
Worksheet time: 6mins
What do we call the logical, systematic search for the source of a problem in order to solve it and make a system operational again?
(a)
What is the process of saving a copy of computer data to another storage device or cloud storage to prevent data loss?
(a)
Which of the following is the first step in the troubleshooting process?
Document findings and outcomes
Identify the problem
Establish a theory of probable cause
Verify full system functionality
During troubleshooting, which Windows tool allows you to view error logs including problem details, date/time, severity, and event ID?
Device Manager
Task Manager
Event Viewer
BIOS Setup
A technician notices a device in Device Manager with a yellow question mark. What does this indicate?
Device is disabled
Windows cannot identify the correct driver
Device is operating normally
Device has been removed
Which of the following steps ensures that the customer understands and confirms the repair after troubleshooting is complete?
Establishing a theory of probable cause
Documenting findings, actions, and outcomes
Testing the theory
Identifying the problem
A customer’s PC does not boot, and you hear a series of beeps when powering it on. What should you do first?
Replace the motherboard immediately
Document the beep sequence and check BIOS documentation
Ignore it and restart the PC
Reinstall the operating system
A technician receives a client’s computer with slow performance. After asking open-ended questions, the technician suspects malware. What is the most appropriate next step?
Document the customer’s information and configuration
Immediately reformat the computer
Replace the hard drive
Escalate the issue to another technician
After repairing a PC, you reboot the system and confirm applications, devices, and internet connections work properly. Which troubleshooting step is this?
Verify full system functionality and implement preventive measures
Establish a theory of probable cause
Test the theory
Document findings and outcomes
A company’s client did not perform a recent backup, but troubleshooting is urgently required. What is the best course of action for the technician?
Proceed with the repair without informing the client
Delay all work until a backup is created
Ask the client to sign a liability release form before continuing
Refuse service entirely
