WorksheetsTypes of Restaurant Services
Total questions: 30
Worksheet time: 15mins
1. At which restaurant segment do guests order or select items at a counter or window and pay before eating?
Full service
Quick service
Delivery
Catering
1. A couple are celebrating their 10 year anniversary and are going out to dinner. They want to have a quality meal sitting at a table with wait staff and full table service. Which type of restaurant should they go to?
Full service
Quick service
Concession
Vending
1. Which noncommercial foodservice segment includes national parks and prisons?
Schools
Healthcare
Private employers
Government
One example of institutional feeding is foodservice in
Parks
Cafeterias
Prisons
Vending machines
Commercial foodservice includes full-service restaurants, quick-service restaurants, and
off-premise catering
Prison cafeterias
hospital food service
military mess halls
1. A restaurant employee assists servers and delivers food and beverages to guests. This employee is a
server
cashier
runner
buser
1. Which front of house employee greets guests, takes reservations, and takes guests to their seats?
General Manager
Host
Server
Runner
1. A highly trained wine expert who offers pairing suggestions and proper service is called the
bartender
cicerone
wine steward
sommelier
1. An expeditor
cooks and plates the food for guests
prepares and cooks the food to meet dietary requirements
delivers food and beverages to guests
fosters communicaition between the BOH and the FOH
Who is i charge of the bakc of the house cleaing?
steward
line cook
dishwasher
buser
A woman works for Wild WOod Cafe, preparing cold foods such as sandwiches and salads. She is a
steward
pantry cook
prep cook
sommelier
1. Ma & Pa’s Place is a small traditional breakfast restaurant in a rural town. Pa does the cooking and Ma does the baking. They hire a few wait staff and some kitchen support, such as dishwashers. Ma and Pa’s has had a hard time recruiting staff. What would you suggest they do?
a. Use a high-priced recruiter.
a. Advertise on local media
a. Put an ad in the national restaurant magazine.
a. Use a feeder program from the nearby culinary arts school.
1. A son wants to organize a 50th anniversary party for his parents. He goes to a local hotel and works with a meeting planner to organize the affair. When it comes time to plan for the dinner, he may also work with the
bartender
banquet manager
front desk agent
general manager
1. Which foodservice option in a hotel requires guests to have a membership to enter?
club
rooftop bar
casino
banquet room
1. In a hotel, a server who takes care of private dining and all the in-room guest needs is called a
server
buser
butler
steward
Traditionally, hotesl offered guests in room snacks and beverages through
catering
the minibar
the cafeteria
a vending machine
1. Other than traditional room service attendants, what are some hotels using to deliver room service meals?
professional food delivery services
front desk agents
delivery robots
maintenance personnel
Which service presents food to guests from a tableside cart called a gueridon?
American
French
English
Russian
English service is described as
the most formal
easy and inexpensive
elegant and expensive
the simpliest and least expensive
To which service style does a guest order, pay, and wait for their food to be prepared and given them on a tray?
Buffet
Cafeteria
Drive through
Over the counter
1. A woman has four children. Over the next two hours, she is driving one to soccer practice, another to dance rehearsal, and another to a babysitting job. Then she has to pick up her daughter at band practice. Which service option might be easiest for her, given that she has no time to cook dinner?
Cafeteria
French
Buffet
Drive through
What is the cornerstone of any successful restaurant?
a cyclical menu
customer service
reasonable pricing
multiple levels of management
A cyclical menu
does not change form day to day or season to season
offers several courses for a fixed price
offers menu items that are priced on an individual basis
changes daily for a certain number of days and then repeats
What are plowhorses?
Inexpensive menu items that guests love
Inexpensive menu items that guests do not buy
expensive menu items that guests do not buy
menu items with expensive ingredients that guest love
When designing a menu, which menu concept should be placed in a highly visible area on the menu?
dogs
stars
puzzles
plowhorses
What is an external factor that can influence a change to a menu?
Theme
Menu mix
competition
operational system
The primary marketing tool in most restaurants is the
decor
menu
service
manager
1. Students at the Fairfield Preparatory School select meal items from a menu at lunchtime. On Mondays, students may choose between a cheese sandwich or a cheese pizza; on Tuesdays, they choose between a turkey sandwich and a chicken Caesar salad; on Wednesdays, the choice is macaroni and cheese or ziti with meat sauce, etc. What type of menu is used at the school?
fixed
cyclical
a la carte
prix fixe
1. A recipe that has been tried, adapted, and retried several times for use by a given foodservice operation and has been found to produce the same good results and yield every time is referred to as
individualized
synthesized
standardized
optimized
One internal factor that influences menu changes is
supply levels
economic factors
concept and theme
competition
