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Hotel Management Quiz

Total questions: 103

Worksheet time: 52mins

Name
Class
Date
1.

At the reception, the staff member who carries guests' luggage is called a …

a)

waiter

b)

receptionist

c)

chef

d)

bellboy

2.

When a guest arrives, the first step is …

a)

check-in

b)

check-out

c)

payment

d)

complaint

3.

Which word means "free of charge"?

a)

expensive

b)

chargeable

c)

complimentary

d)

payable

4.

"Double room" means …

a)

a room for one person

b)

a room for two people

c)

a room with two bathrooms

d)

a room with two windows

5.

A hotel document that lists services and their prices is called …

a)

receipt

b)

voucher

c)

invoice

d)

invitation

6.

Guests must … their rooms before 12:00 noon.

a)

look out

b)

go out

c)

check out

d)

move out

7.

A person staying at a hotel is called a …

a)

customer

b)

guest

c)

client

d)

visitor

8.

Which of the following is a type of room?

a)

bungalow

b)

cabin

c)

suite

d)

dormitory

9.

The opposite of "booked" (full) is …

a)

busy

b)

open

c)

clear

d)

vacant

10.

The staff who cleans and prepares rooms is in the … department.

a)

Reception

b)

Housekeeping

c)

Restaurant

d)

Security

11.

Which phrase do guests usually say when leaving the restaurant?

a)

Can I have the menu?

b)

Could we have the bill, please?

c)

I'd like a table for two.

d)

Can I check in?

12.

A "reservation" means …

a)

a payment

b)

a booking in advance

c)

a discount

d)

a complaint

13.

Which means "a small bed provided in a room"?

a)

blanket

b)

mattress

c)

sofa

d)

cot

14.

A hotel's "amenities" are …

a)

furniture in the room

b)

local facilities such as shops and restaurants

c)

staff uniforms

d)

cleaning equipment

15.

What does "all-inclusive" mean?

a)

only room

b)

room and breakfast

c)

everything is included in the price

d)

without meals

16.

Which is NOT usually part of room furnishings?

a)

bed

b)

wardrobe

c)

stethoscope

d)

lamp

17.

When a guest complains, the staff should be …

a)

angry

b)

careless

c)

polite

d)

noisy

18.

Which word is closest in meaning to "brochures"?

a)

advertisements

b)

small booklets with information

c)

notes

d)

receipts

19.

"Front desk" is another name for …

a)

restaurant

b)

lobby

c)

reception

d)

hall

20.

Guests usually pay by …

a)

cash

b)

credit card

c)

cheque

d)

all of the above

21.

Which of the following means "to arrange to stay in a hotel"?

a)

cancel

b)

book

c)

order

d)

register

22.

What does "no vacancies" mean?

a)

rooms available

b)

fully booked

c)

under renovation

d)

open soon

23.

A "receipt" is …

a)

the list of services

b)

an advertisement

c)

proof of payment

d)

a hotel brochure

24.

The hotel department that prepares food is …

a)

Housekeeping

b)

Front office

c)

Kitchen

d)

Accounting

25.

"Continental breakfast" often includes …

a)

rice and soup

b)

noodles and meat

c)

bread, butter, coffee

d)

pizza and pasta

26.

Which of the following is NOT a method of payment?

a)

Visa

b)

MasterCard

c)

cash

d)

invitation

27.

If a guest asks for "wake-up call", staff will …

a)

open the door

b)

phone the guest to wake them up

c)

bring food

d)

clean the room

28.

What does "room service" mean?

a)

cleaning the room

b)

checking out

c)

delivering food/drinks to the room

d)

paying the bill

29.

Which of these is a type of hotel rate?

a)

weekend rate

b)

corporate rate

c)

seasonal rate

d)

all of the above

30.

The polite way to refuse a guest is …

a)

No, impossible!

b)

I can't.

c)

I'm afraid we don't have that available.

d)

Nothing for you.

31.

Which department is responsible for guest check-in and check-out?

a)

Housekeeping

b)

Front Office

c)

Kitchen

d)

Security

32.

What is the meaning of 'VIP' in hotel industry?

a)

Very Important Person

b)

Visitor in Place

c)

Valuable Internal Policy

d)

Vacant Important Place

33.

Which of these is usually found in a luxury hotel bathroom?

a)

Toothbrush

b)

Shampoo

c)

Newspaper

d)

Shoes

34.

What does 'complimentary breakfast' mean?

a)

Guests must pay extra

b)

Breakfast included in the room price

c)

Breakfast is not available

d)

Breakfast is optional

35.

The person who manages a hotel is called a …

a)

receptionist

b)

manager

c)

bellboy

d)

housekeeper

36.

Which word is closest to 'hospitality'?

a)

kindness

b)

anger

c)

profit

d)

technology

37.

In a hotel, a 'no-show' means …

a)

guest cancelled early

b)

guest arrived late

c)

guest did not arrive

d)

guest extended stay

38.

Which of the following is a type of hotel?

a)

hospital

b)

guest house

39.

a hotel, a 'no-show' means …

a)

guest cancelled early

b)

guest arrived late

c)

guest did not arrive

d)

guest extended stay

40.

Which of the following is a type of hotel?

a)

hospital

b)

guest house

c)

school

d)

office

41.

A 'conference hall' is mainly used for …

a)

eating

b)

dancing

c)

meetings

d)

sleeping

42.

Which is NOT a duty of housekeeping?

a)

cleaning rooms

b)

changing sheets

c)

serving food

d)

providing towels

43.

Guests who stay only during the day usually pay …

a)

day rate

b)

rack rate

c)

corporate rate

d)

weekend rate

44.

Which phrase is correct when answering the phone?

a)

Who is that?

b)

Yes?

c)

Good morning, Front Desk. How may I help you?

d)

Wait!

45.

What does 'overbooking' mean?

a)

selling more rooms than available

b)

offering free rooms

c)

selling rooms at discount

d)

closing the hotel

46.

Which service is usually available at the front desk?

a)

currency exchange

b)

cooking

c)

room cleaning

d)

laundry

47.

If a guest wants to 'extend stay', it means …

a)

leave earlier

b)

cancel booking

c)

stay longer

d)

change room

48.

Which of these is part of hotel security?

a)

checking passports

b)

serving drinks

c)

cleaning rooms

d)

cooking meals

49.

Which of the following is a type of bed?

a)

king size

b)

mini size

c)

child size

d)

short size

50.

Which is NOT a hotel facility?

a)

swimming pool

b)

spa

c)

garage

d)

kitchen for guests

51.

Which phrase means 'help a guest with information'?

a)

make up room

b)

give directions

c)

serve meals

d)

carry luggage

52.

What does 'checkout time' mean?

a)

time to eat breakfast

b)

time to leave the hotel room

c)

time to start work

d)

time to open restaurant

53.

The person who mixes and serves drinks is a …

a)

chef

b)

bartender

c)

waiter

d)

porter

54.

Which is an example of room equipment?

a)

hair dryer

b)

ticket

c)

menu

d)

receipt

55.

Which type of service is 'laundry'?

a)

food service

b)

cleaning clothes

c)

car service

d)

banking

56.

Which of the following is a public room in hotels?

a)

conference room

b)

bedroom

c)

bathroom

d)

kitchen

57.

Which of these is NOT a method of reservation?

a)

phone

b)

fax

c)

email

d)

painting

58.

A 'bell desk' is related to …

a)

food service

b)

luggage service

c)

money exchange

d)

security

59.

Which of these is often used to advertise hotels?

a)

brochure

b)

notebook

c)

diary

d)

invoice

60.

What does 'Do Not Disturb' sign mean?

a)

guest wants cleaning

b)

guest wants service

c)

guest wants privacy

d)

guest left hotel

61.

Which staff member serves food in a restaurant?

a)

bartender

b)

waiter

c)

chef

d)

porter

62.

A 'suite' in a hotel usually has …

a)

only one small room

b)

bedroom and living room

c)

kitchen only

d)

bathroom only

63.

Which of the following is an example of guest service?

a)

printing passport

b)

car rental

c)

taxi booking

d)

all of the above

64.

Which sentence is polite?

a)

Give me water!

b)

I want water!

c)

Could I have some water, please?

d)

Bring me water now!

65.

The abbreviation 'ETA' stands for …

a)

Estimated Time of Arrival

b)

Estimated Travel Arrangement

c)

Exact Travel Agency

d)

Early Time of Access

66.

Which is the correct phrase at check-in?

a)

Sign here, please.

b)

Wait outside.

c)

No room for you.

d)

Pay first!

67.

Which hotel staff helps with organizing events?

a)

Event coordinator

b)

Chef

c)

Housekeeper

d)

Driver

68.

Which of these is NOT usually provided in hotel rooms?

a)

towels

b)

soap

c)

TV

d)

motorbike

69.

What does 'housekeeper' mainly do?

a)

manage hotel

b)

serve drinks

c)

clean rooms

d)

cook food

70.

A 'banquet hall' is used for …

a)

wedding parties

b)

bedrooms

c)

laundry

d)

kitchen

71.

Which is an example of hotel entertainment?

a)

gym

b)

conference

c)

wedding

d)

spa

72.

Which is a polite way to greet guests?

a)

Hi guys!

b)

Hello, what do you want?

c)

Good evening, welcome to our hotel.

d)

Sit down!

73.

What is the primary role of a front desk receptionist in a hotel?

a)

Cooking meals

b)

Checking in and out guests

c)

Managing hotel finances

d)

Cleaning guest rooms

74.

Which department is responsible for cleaning guest rooms?

a)

Food & Beverage

b)

Front Office

c)

Housekeeping

d)

Concierge

75.

A hotel guest complains about a noisy room. What should the receptionist do first?

a)

Ignore the complaint

b)

Apologize and offer a room change if available

c)

Call the police

d)
76.

A hotel guest complains about a noisy room. What should the receptionist do first?

a)

Ignore the complaint

b)

Apologize and offer a room change if available

c)

Call the police

d)

Tell the guest to leave

77.

What does "no-show" mean in hotel management?

a)

Guest arrives early

b)

Guest pays in advance

c)

Guest does not arrive without notice

d)

Guest stays longer

78.

Which is NOT usually a part of Food & Beverage service?

a)

Banquet service

b)

Room service

c)

Laundry service

d)

Bar service

79.

What does "double occupancy" mean?

a)

Two rooms booked by one guest

b)

A guest staying two nights

c)

Two people staying in one room

d)

A guest changing rooms

80.

Which term refers to the highest rate a hotel can charge for a room?

a)

Group rate

b)

Corporate rate

c)

Rack rate

d)

Discount rate

81.

What is the main responsibility of the concierge?

a)

Cleaning rooms

b)

Assisting guests with information and services

c)

Cooking food

d)

Collecting payments

82.

Which document is usually signed by a guest during check-in?

a)

Receipt

b)

Registration card

c)

Invoice

d)

Banquet order

83.

What does "overbooking" mean?

a)

Offering too many amenities

b)

Accepting more reservations than available rooms

c)

Giving free rooms to guests

d)

Cancelling all reservations

84.

Which department handles employee payroll in a hotel?

a)

Housekeeping

b)

Human Resources

c)

Front Office

d)

Security

85.

Which is an example of a complimentary service?

a)

Paid laundry

b)

Paid minibar

c)

Free breakfast

d)

Room upgrade fee

86.

What is the main function of the banquet department?

a)

Cleaning conference halls

b)

Organizing sightseeing tours

c)

Arranging events and functions

d)

Selling souvenirs

87.

Which of the following is a guest amenity?

a)

Room rate

b)

Tax

c)

Toiletries

d)

Staff salary

88.

What does "walk-in guest" mean?

a)

Guest who enters without paying

b)

Guest who arrives without prior reservation

c)

Guest staying longer

d)

Guest who wants free service

89.

What does "late check-out" mean?

a)

Guest checks out early morning

b)

Guest leaves before noon

c)

Guest leaves after the standard check-out time

d)

Guest refuses to check out

90.

Which of the following is NOT a type of hotel room?

a)

Suite

b)

Deluxe

c)

Classroom

d)

Standard

91.

What is "yield management"?

a)

Cleaning guest rooms

b)

Serving food faster

c)

Maximizing revenue by controlling room rates

d)

Training employees

92.

Which department manages bookings and reservations?

a)

Housekeeping

b)

Food & Beverage

c)

Front Office

d)

Engineering

93.

Which is usually recorded in a guest folio?

a)

Staff salaries

b)

Hotel taxes

c)

Guest charges and payments

d)

Room cleaning schedules

94.

Which item is found in the minibar?

a)

Pillow

b)

Bed sheet

c)

Soft drinks and snacks

d)

Towels

95.

What is the main purpose of a night audit?

a)

Clean guest rooms

b)

Manage staff shifts

c)

Balance hotel accounts at night

d)

Serve guests in the bar

96.

A "VIP guest" usually receives:

a)

Standard service

b)

Special attention and privileges

c)

No service charge

d)

Free employment

97.

Which of the following is NOT usually a front office function?

a)

Handling reservations

b)

Guest check-in

c)

Food preparation

d)

Guest check-out

98.

Which is an example of upselling in hotels?

a)

Offering free services

b)

Giving discounts

c)

Encouraging a guest to book a higher room category

d)

Providing free breakfast

99.

What is the term for a guest leaving without paying?

a)

Check-out

b)

No-show

c)

Skipper

d)

Walk-in

100.

Which of the following is a safety measure in hotels?

a)

Free breakfast

b)

Fire exits and extinguishers

c)

Discounts on rooms

d)

Concierge service

101.

What is the role of the food and beverage manager?

a)

Manage laundry

b)

Supervise restaurants and bars

c)

Maintain elevators

d)

Hire security staff

102.

What does "guest satisfaction" mainly depend on?

a)

Hotel profit

b)

Quality of service

c)

Number of staff

d)

Size of building

103.

Which of the following best defines "hospitality"?

a)

Selling hotel rooms

b)

Making profit

c)

Warm and friendly treatment of guests

d)

Organizing hotel accounts

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