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WorksheetsCommunication Skills
Total questions: 40
Worksheet time: 30mins
What is Body Language?
Your words say one thing but your body language say another.
Postures, gestures, and facial expressions.
The exchange of information through the use of words.
Speak from your point of view
Good listening skills include what?
Smiling and waving at people
Writing in slang.
Yelling loud at people
None the above.
The exchange of information through the use of words or actions i
Active listening
Body language
Communication
Aggressive
Two types of communication are:
Verbs and Nouns
Verbal and information
Happy and sad
Verbal and non-verbal
An example of verbal communication is:
Phone conversation
Posture
Eye contact
Writing an email
Which of the following is a barrier to communication?
Message is not clear
Not listening
Lack of language skills
All of the above
Which is NOT important in effective communication?
Wearing a red tie
Making eye contact
Using appropriate body language
Using the appropriate tone
We communicate by:
Speech (Telephone call, conversations, etc)
Visuals (Body language, facial expressions)
Writing (Letter, emails, newsletters, etc)
All of the above
Includes gestures, facial expressions, and body positions
Feedback
Verbal Communication
Dance
Non-Verbal Communication
The use of sounds and words to express yourself
Non-Verbal Communication
Verbal Communication
Customer Service
Interpretive Dance
From the image the brain’s ability to make sense of what
we see through our eyes is _______.
Visual Perception
Prejudice
Feelings
Communication
You can help control prejudice by:
believing your first impression and not allowing others to influence your thoughts.
believing only what your parents taught you about other races.
valuating all information before making a judgement.
doing all of the above.
What is communication without words?
Sign language
Gestures
Non-verbal communication
Telepathy
When shaking hands, you should always:
Wear heavy cologne or perfume
Make eye contact
Shake repeatedly until the person begs you to stop
Make sure your hand is sweaty
_______ implies there are no grammatical errors.
Correctness
Conciseness
Concreteness
_______ emphasizes on avoiding complex phrases and enhances the meaning of the message.
Completeness
Correctness
Clarity
Which can be used to overcome the communication barrier
Not communicating at all
Using a translator
Using your own language
By writing a letter
Which of the following is NOT a communication barrier?
Linguistic barrier
Interpersonal barrier
Financial barrier
Organisational barrier
Straight body posture shows what?
Pride
Professionalism
Confidence
Humility
Which of the following is a positive facial expression?
Wrinkled forehead
Staring hard
Looking somewhere else
Nodding while listening
The origin of the word communication is ____________
Communicare
Communicate
Computer
Compute
Types of words used for verbal communication?
Acronyms
Jargons
Simple
Technical
Which of the following shows a positive facial expression?
Rolling up your eyes
Smiling continuously
Maintaining eye contact
Frowning while concentrating
By what method we can know what the receiver understood or got the message
Listening
Transmitting
Feedback
Message
What is a sentence?
A group of ideas.
A group of words that communicate a complete thought.
A set of words that is grammatically correct
A set of rules to write correctly.
Which of the following is not the part of the sentence?
Subject
Object
Action
Verb
Sentences where the subject does an action are known as _____________
Active Voice
Passive Voice
Inactive Voice
Direct Voice
Sentences in which the subject receives an action are known as _____________
Passive Voice
Active Voice
Direct Voice
Inactive Voice
Which of the following types of sentences shows strong emotions or feelings?
Exclamatory Sentence
Interrogative Sentence
Declarative Sentence
Imperative Sentence
Which of the following types of sentences shows an order, command, request or advice?
Declarative Sentence
Exclamatory Sentence
Imperative Sentence
Interrogative Sentence
Identify the correct increasing order.
Character, Word, Sentence, Paragraph
Character, Word, Paragraph, Sentence
Word, Character, Sentence, Paragraph
Character, Sentence, Word, Paragraph
Which of these is an imperative sentence?
Switch off the fan.
Sheila has gone to the market.
Where are my pen colours?
Oh no! I missed my flight.
_______ are needed to communicate effectively with people.
Self Management Skills
Communication Skills
ICT Skills
Time Management Skills
Which of the following transmits/sending the message through one medium or another?
Receiver
Listener
Sender
None of the above
Which of the following method is used to communicate when the same message has to go out to a large group of people.
Face to Face
Notices/Posters
Business Meetings
Ananya is the manager of a Store and many workers are working under her. Which of the following method is effective to inform everyone about the change in duty hours?
Face to Face
Notices/Posters
Business Meetings
Basic principles of professional communication skills can be abbreviated as:
7 Cs
7 Ss
7 Ns
7 Fs
Which of these is NOT an appropriate non-verbal communication at work?
Keeping hands in pockets while talking
Talking at moderate speed
Sitting straight
Tilting head a bit to listen
Text messages are often ______ effective than face-to-face communication.
more
less
very
None of the above
In which of these sentences can you find an adverb?
Divya drinks milk every day.
Sanjay gifted me a new pen
I opened the door lock
Sita is 5-feet tall.
