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BC Writing part II (Emails)

Total questions: 45

Worksheet time: 15mins

Name
Class
Date
1.
Having multiple topics in one email is acceptable business practice.
a)
True
b)
False
2.

Which of the following scenarios is most suitable for email communication?

a)

An urgent, time-sensitive request for a meeting agenda from your boss.

b)

A complex issue with a client that requires immediate, in-depth discussion and negotiation.

c)

A non-urgent, formal announcement about a new company policy to all employees.

d)

A casual, quick question to a colleague about their weekend plans.

3.

A subject line should...

a)

be blank

b)

be descriptive and clear

c)

briefly identify what is in the content of the email

d)

use 1 word

4.

You are sending an email to a potential employer to follow up on a job application. Your email should include a signature line. What information should be included in your signature?

a)

Your name and a link to your social media profiles.

b)

Your full name, preferred pronouns, title, company, and contact information.

c)

Your name and a generic closing like "Thanks."

d)

Your name and a short quote.

5.

Select the right salutations

a)

Hi Sir/Mam

b)

good morning

c)

Dear Professor Suman

d)

Hi Sir !!!!!

e)

Greetings !

6.

You are responding to an email from a large team of colleagues and need to ensure everyone on the team sees your response. You also want to include a new project manager on the response chain, but their email privacy needs to be protected from the rest of the team. Which email function should you use for the new project manager?

a)

'Reply All' and 'CC'

b)

'Reply' and 'BCC'

c)

'Reply All' and 'BCC'

d)

'Reply' and 'CC'

7.

Using all CAPS in your writing is the same as...

a)

shouting

b)

whispering

c)

talking normally

d)

None of the above

8.

You are replying to an email chain with 10 people on it. Your comments is crucial for the sender only. Do you use Reply All when sending your response?

a)

Yes

b)

No

9.

What is BCC?

a)

Black carbon copy

b)

Blind carbon copy

c)

Block carbon copy

10.

During a company-wide email update, Aanya sends out an important message to all employees. She includes several team members in the BCC (Blind Carbon Copy) field. This prevents...

a)

others from knowing they are on the email chain.

b)

others from accessing their email address.

c)

the person from receiving Reply All responses

11.

It is unprofessional to include your full name, title, your company and your contact number.

a)

True

b)

False

12.

Always end your email with the appropriate phrase, “Kind regards”, “Thank you”, “Sincerely” and so on.

a)

True

b)

False

13.

The ideal email is brief and gets directly to the point.

a)

True

b)

False

14.

Forward sensitive or confidential emails to your friends is perfectly fine.

a)

True

b)

False

15.

Use email address like PartyGurl123@gmail.com when applying for an internship/job.

a)

True

b)

False

16.

Always use expressions like, "Hey you guys," "Yo," or "Hi folks."

a)

True

b)

False

17.

Don't write anything in the email that would be ruinous to you or hurtful to others.

a)

True

b)

False

18.

Before hitting "send," double or even triple-check that you have spelled the recipient's first and last name accurately.

a)

True

b)

False

19.

Include emojis or other animations in your email

a)

True

b)

False

20.

Don’t respond to an email when emotional

a)

True

b)

False

21.

It’s professional to use a string of exclamation points. Like this!!!!!

a)

True

b)

False

22.

CC or carbon copy sends a copy of your message to the third party. BCC or blind carbon copy will send a copy to the third party but in secret.

a)

True

b)

False

23.

If you find an email confusing or the tone of the email is ambiguous it is perfectly fine email etiquette to ask for clarification from the sender.

a)

True

b)

False

24.

Write a clear, concise and attention-grabbing subject line.

a)

True

b)

False

25.

Start with a professional greetings like Dear Ms./Mrs./Mr. <Last name>,

Hello <First name>

Hi <First name>

a)

True

b)

False

26.

You have just completed a project and want to thank your team members for their hard work. You also want to let them know that you will be taking a two-week vacation. What is the most appropriate closing for your email?

a)

"Bye," and sign off with your first name.

b)

"Respectfully," followed by your full name and job title.

c)

"Best Wishes," followed by your full name, title, and contact information.

d)

No sign-off is needed because it's an internal email.

27.
Having multiple topics in one email is acceptable business practice.
a)
True
b)
False
28.
Select the subject that is NOT appropriate to communicate through email.
a)
Requiring a response in writing.
b)
Praising an individual or group of people for a job well done.
c)
Communicating information needed by many people.
d)
Requesting a password.
29.
Emails create a permanent record.
a)
True
b)
False
30.
You are upset about the content of an email you receive. What is your next course of action?
a)
Reply back immediately highlighting why you are upset.
b)
Take some time to reflect on whether you are going to reply or handle the situation in a different manner.
c)
Immediately go to your supervisor.
d)
Go home. You have had enough for today.
31.
Knowing your audience is important in email communication.
a)
True
b)
False
32.

The signature line feature in e-mail is a time saving advantage because:

a)

Users can sign their name in cursive so it looks like a handwritten signature

b)

the user does not have to type their name and contact information each time they send a mail.

c)

it looks cool

d)

it makes your email look fancy

33.

Dear Suman ma'm,

i will b l8 for class. plz tell me wat i missd. thnx.

Sincerely,

John

Please identify the biggest mistake in this email.

a)

Usage of slangs or abbreviations

b)

Use a greeting

c)

Sign off with your full name

d)

Inappropriate closure

34.

What does "cc" stand for in the address bar?

a)

Copy Cat

b)

Counting Coins

c)

Carbon Copy

d)

Clueless Captain

35.

The most important part of an email is

a)

Sender

b)

Recipient

c)

Body

d)

Signature

e)

Subject-Line

36.

Carbon copy others who are

a)

Directly involved with the content

b)

Aware of the content

c)

Are not aware of the content

d)

Have little involvement with the content

37.

The most important information in an email should be

a)

At the end

b)

In the beginning

c)

Dispersed throughout

38.

An appropriate amount of time to wait for a reply is

a)

30 seconds–5 minutes

b)

7 days

c)

24–48 hours

d)

Within 24 hours

e)

2-–3 hours

39.

Very important emails should be marked as high priority when

a)

You feel it is high priority

b)

It seems like it could be high priority

c)

It is urgent

d)

The information is high priority for the recipient

40.

A colleague sends you a draft of an email for a project update and asks for your feedback. After reviewing it, you notice several sentences are long and contain unnecessary information. Based on the principles of clarity, what advice should you give them?

a)

"Great job! Just send it as is."

b)

"Try to include more details so the recipient has all the information they need."

c)

"The email is too short. Can you make it longer?"

d)

"Organize your thoughts before writing, focus on one main point, and avoid unnecessary information."

41.

When writing a complicated or detailed email, information should be

a)

In one long paragraph

b)

Short paragraphs

c)

Separated into multiple emails

42.

In general, when replying to an email it is best to

a)

Reply to all

b)

Reply to sender

c)

Reply to some

d)

Forward

43.

The E-mail structure is only a hype, you can respond to emails in a format convenient to you.

a)

True

b)

False

44.

Given that there is an option of recalling the email, checking the recipient list is not necessary

a)

True

b)

False

45.

You are drafting an email to a group of colleagues to schedule a meeting. You want to request a reply to confirm their attendance but also let them know that you don't need a reply from a specific person on the list. How should you format your message using appropriate email etiquette and acronyms?

a)

Include "RR" in the subject line and "NRN" next to the person's name in the body of the email.

b)

Use a high-priority flag and add "Y/N" to the subject line for the whole group.

c)

Put "Reply Requested" at the end of the email and use "No reply necessary" in parentheses next to the person's name.

d)

Include "RR" in the subject line or body of the email and "NRN" next to the person's name to indicate no reply is needed.