Font size
WorksheetsBC Writing part II (Emails)
Total questions: 45
Worksheet time: 15mins
Which of the following scenarios is most suitable for email communication?
An urgent, time-sensitive request for a meeting agenda from your boss.
A complex issue with a client that requires immediate, in-depth discussion and negotiation.
A non-urgent, formal announcement about a new company policy to all employees.
A casual, quick question to a colleague about their weekend plans.
A subject line should...
be blank
be descriptive and clear
briefly identify what is in the content of the email
use 1 word
You are sending an email to a potential employer to follow up on a job application. Your email should include a signature line. What information should be included in your signature?
Your name and a link to your social media profiles.
Your full name, preferred pronouns, title, company, and contact information.
Your name and a generic closing like "Thanks."
Your name and a short quote.
Select the right salutations
Hi Sir/Mam
good morning
Dear Professor Suman
Hi Sir !!!!!
Greetings !
You are responding to an email from a large team of colleagues and need to ensure everyone on the team sees your response. You also want to include a new project manager on the response chain, but their email privacy needs to be protected from the rest of the team. Which email function should you use for the new project manager?
'Reply All' and 'CC'
'Reply' and 'BCC'
'Reply All' and 'BCC'
'Reply' and 'CC'
Using all CAPS in your writing is the same as...
shouting
whispering
talking normally
None of the above
You are replying to an email chain with 10 people on it. Your comments is crucial for the sender only. Do you use Reply All when sending your response?
Yes
No
What is BCC?
Black carbon copy
Blind carbon copy
Block carbon copy
During a company-wide email update, Aanya sends out an important message to all employees. She includes several team members in the BCC (Blind Carbon Copy) field. This prevents...
others from knowing they are on the email chain.
others from accessing their email address.
the person from receiving Reply All responses
It is unprofessional to include your full name, title, your company and your contact number.
True
False
Always end your email with the appropriate phrase, “Kind regards”, “Thank you”, “Sincerely” and so on.
True
False
The ideal email is brief and gets directly to the point.
True
False
Forward sensitive or confidential emails to your friends is perfectly fine.
True
False
Use email address like PartyGurl123@gmail.com when applying for an internship/job.
True
False
Always use expressions like, "Hey you guys," "Yo," or "Hi folks."
True
False
Don't write anything in the email that would be ruinous to you or hurtful to others.
True
False
Before hitting "send," double or even triple-check that you have spelled the recipient's first and last name accurately.
True
False
Include emojis or other animations in your email
True
False
Don’t respond to an email when emotional
True
False
It’s professional to use a string of exclamation points. Like this!!!!!
True
False
CC or carbon copy sends a copy of your message to the third party. BCC or blind carbon copy will send a copy to the third party but in secret.
True
False
If you find an email confusing or the tone of the email is ambiguous it is perfectly fine email etiquette to ask for clarification from the sender.
True
False
Write a clear, concise and attention-grabbing subject line.
True
False
Start with a professional greetings like Dear Ms./Mrs./Mr. <Last name>,
Hello <First name>
Hi <First name>
True
False
You have just completed a project and want to thank your team members for their hard work. You also want to let them know that you will be taking a two-week vacation. What is the most appropriate closing for your email?
"Bye," and sign off with your first name.
"Respectfully," followed by your full name and job title.
"Best Wishes," followed by your full name, title, and contact information.
No sign-off is needed because it's an internal email.
The signature line feature in e-mail is a time saving advantage because:
Users can sign their name in cursive so it looks like a handwritten signature
the user does not have to type their name and contact information each time they send a mail.
it looks cool
it makes your email look fancy
Dear Suman ma'm,
i will b l8 for class. plz tell me wat i missd. thnx.
Sincerely,
John
Please identify the biggest mistake in this email.
Usage of slangs or abbreviations
Use a greeting
Sign off with your full name
Inappropriate closure
What does "cc" stand for in the address bar?
Copy Cat
Counting Coins
Carbon Copy
Clueless Captain
The most important part of an email is
Sender
Recipient
Body
Signature
Subject-Line
Carbon copy others who are
Directly involved with the content
Aware of the content
Are not aware of the content
Have little involvement with the content
The most important information in an email should be
At the end
In the beginning
Dispersed throughout
An appropriate amount of time to wait for a reply is
30 seconds–5 minutes
7 days
24–48 hours
Within 24 hours
2-–3 hours
Very important emails should be marked as high priority when
You feel it is high priority
It seems like it could be high priority
It is urgent
The information is high priority for the recipient
A colleague sends you a draft of an email for a project update and asks for your feedback. After reviewing it, you notice several sentences are long and contain unnecessary information. Based on the principles of clarity, what advice should you give them?
"Great job! Just send it as is."
"Try to include more details so the recipient has all the information they need."
"The email is too short. Can you make it longer?"
"Organize your thoughts before writing, focus on one main point, and avoid unnecessary information."
When writing a complicated or detailed email, information should be
In one long paragraph
Short paragraphs
Separated into multiple emails
In general, when replying to an email it is best to
Reply to all
Reply to sender
Reply to some
Forward
The E-mail structure is only a hype, you can respond to emails in a format convenient to you.
True
False
Given that there is an option of recalling the email, checking the recipient list is not necessary
True
False
You are drafting an email to a group of colleagues to schedule a meeting. You want to request a reply to confirm their attendance but also let them know that you don't need a reply from a specific person on the list. How should you format your message using appropriate email etiquette and acronyms?
Include "RR" in the subject line and "NRN" next to the person's name in the body of the email.
Use a high-priority flag and add "Y/N" to the subject line for the whole group.
Put "Reply Requested" at the end of the email and use "No reply necessary" in parentheses next to the person's name.
Include "RR" in the subject line or body of the email and "NRN" next to the person's name to indicate no reply is needed.
