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WorksheetsWeek 3 Quiz 213, 214, 301, 302 and 305
Total questions: 58
Worksheet time: 29mins
Which action is part of preventive maintenance for data security?
Regularly backing up files to a secure location
Defragmenting the printer cache
Reinstalling the keyboard driver
Increasing display brightness
Why should thermal paste be reapplied when replacing a CPU cooler?
To maintain proper heat transfer between CPU and heatsink
To increase RAM speed
To disable unused network ports
To extend keyboard lifespan
What is the importance of documenting maintenance activities?
Provides a history for troubleshooting and compliance
Ensures unlimited battery life
Eliminates the need for system updates
Guarantees printer toner savings
Which step helps prevent malware infections?
Keeping antivirus and antimalware definitions up to date
Disabling all firewall protection
Reducing screen brightness
Installing multiple web browsers
Why should surge protectors or UPS devices be used?
To protect equipment from power fluctuations and outages
To speed up Internet downloads
To extend monitor resolution
To increase wireless range
What is the main benefit of scheduling automated disk defragmentation?
Improves file access speed on traditional hard drives
Increases the life of the CPU
Boosts wireless signal range
Prevents accidental file deletion
Which backup method only copies files changed since the last full backup?
Incremental backup
Formatting
Disk defragmentation
File compression
Why should system updates and patches be applied regularly?
To fix security vulnerabilities and improve stability
To increase the size of the hard drive
To permanently speed up the Internet connection
To remove the need for antivirus software
Which practice helps keep a system free from dust and overheating?
Regular cleaning of fans and air vents
Installing more software applications
Disabling all startup programs
Changing the keyboard layout
What is the purpose of preventive maintenance on computer systems?
To reduce failures and extend equipment life
To increase CPU clock speed automatically
To eliminate the need for data backups
To remove the requirement for user training
A user reports that applications are freezing immediately after login. What should be checked first?
Corrupt or overloaded operating system files
Ink cartridge alignment
Wireless mouse battery
Monitor refresh rate
What does continuous clicking from a hard drive usually indicate?
Impending mechanical failure
Loose monitor cable
Weak Wi-Fi encryption
Low speaker volume
When a laser printer produces pages with streaks and smudges, what is the probable cause?
Damaged or dirty toner cartridge
Incorrect video resolution
Outdated keyboard driver
Weak Wi-Fi signal
A user complains of frequent “blue screen of death” errors in Windows. What is the most likely cause?
Hardware or driver failure
User entered incorrect password
Application window minimized
Screen saver timeout
Which issue is indicated by a “No Boot Device Found” error?
The hard drive or boot order is misconfigured
The Wi-Fi network is out of range
The printer is offline
The monitor resolution is too high
A laptop repeatedly overheats and shuts down. What is the best corrective action?
Clean or replace the cooling fan and ensure proper ventilation
Increase the brightness of the display
Install a new keyboard
Update the printer firmware
Which symptom is most likely caused by failing RAM?
Frequent random system crashes and memory errors
Paper jams in the printer
No sound from speakers
Slow Internet download speeds
A user reports the system clock keeps resetting after shutdown. What is the most likely cause?
Failed CMOS battery
Corrupted printer spooler
Incorrect Wi-Fi password
Faulty graphics driver
A desktop powers on but shows no display on the monitor. What should be checked first?
Video cable connection and monitor power
Printer driver settings
User account password
Firewall configuration
What should you do if a computer fails to boot and displays a memory error?
Use the Memory Diagnostic Tool to test the RAM
Replace the power supply
Reinstall the operating system
Check the network connection
What might cause a system to report less memory than what is physically installed?
A failing memory module
An outdated version of the operating system
Incorrect video card settings
A faulty network adapter
How can you verify that a problem with a computer has been fixed after performing repairs?
Reboot the system and check if all components are functioning as expected
Immediately close the case and return the computer to the user
Install additional software to monitor the system
Disable all security software to see if the problem reoccurs
Which step should be taken before opening the computer case to troubleshoot hardware issues?
Turn off the computer, unplug it, and press the power button to drain residual power
Restart the computer in safe mode
Run a full system virus scan
Defragment the hard drive
What might indicate a problem with the electrical system of a computer?
The computer powers down at unexpected times
The screen resolution changes automatically
The mouse cursor lags or freezes
The computer fails to connect to Wi-Fi
What is the first step in troubleshooting a computer that appears to be dead?
Check if the power cord is plugged in and the outlet is functioning
Replace the motherboard
Install a new operating system
Update the BIOS/UEFI
What should you do if you smell burnt parts or odors coming from the computer?
Turn off the system immediately and unplug it
Continue using the computer and monitor the situation
Increase the fan speed to cool down the components
Run antivirus software to check for malware
What is the benefit of using a structured troubleshooting methodology?
It creates consistency and reduces missed steps
It guarantees no hardware will ever fail
It eliminates the need for diagnostic tools
It avoids the need for professional training
Why should backups be checked before applying fixes?
To ensure data is protected in case the repair causes further issues
To improve CPU performance
To increase network bandwidth
To extend battery life
If a solution does not work, what is the correct next step?
Re-establish a new theory of probable cause
Ignore the failure and close the ticket
Disable all system security features
Escalate only after deleting system files
Which industry standard practice helps ensure customer satisfaction during troubleshooting?
Communicate clearly with the user throughout the process
Avoid speaking with the user until the repair is complete
Blame the issue on software updates
Always replace the device instead of repairing it
When multiple possible causes exist, what should a technician do?
Test the simplest and most likely cause first
Replace all hardware at once
Run a destructive system restore
Format the drive immediately
Which action is part of “establish a plan of action”?
Determine the best solution steps before making changes
Immediately reboot the system without analysis
Ignore user input and proceed
Disable security features
Why is documentation an important final step in the troubleshooting process?
It provides a record of the issue and solution for future reference
It guarantees system performance increases
It prevents the need for user training
It eliminates the need for backup procedures
Which step of troubleshooting involves verifying that the solution actually worked?
Test the solution and confirm functionality
Skip directly to documentation
Disable all system services
Wipe the hard drive
After identifying the problem, what should a technician do next?
Establish a theory of probable cause
Replace all hardware components
Reinstall the operating system
Delete the system logs
What is the first step of the standard troubleshooting process?
Identify the problem
Establish a theory of probable cause
Test the theory
Document findings
What should be done if a port or device on the motherboard is not working?
Verify that the port is enabled in BIOS/UEFI and update the drivers
Replace the entire motherboard
Disable the port in the operating system
Install additional cooling fans
What is the purpose of a loopback plug in troubleshooting?
Tests the functionality of ports and connectors on the motherboard
Connects two computers directly for file transfer
Measures the power consumption of the computer
Allows a computer to connect to the internet without a modem
When replacing a laptop screen, what is a key consideration?
Match resolution and connector type
Update the printer driver
Lower the CPU clock speed
Disable the USB controller
What is the safest method to replace a broken desktop expansion card?
Power down, remove the old card, insert the new one securely
Pull out the old card while the system is running
Replace the card without securing it
Remove the card using pliers
Which component replacement usually requires removing the laptop keyboard first?
System fan
External mouse
Display hinge
Battery
What should be done after replacing a desktop RAM module to confirm the repair?
Run memory diagnostics in BIOS or OS
Reinstall the operating system
Replace the CPU
Disable device drivers
Which component is most often replaced to resolve overheating issues in laptops?
Cooling fan and heat sink
Battery
Display bezel
Trackpad
When replacing a laptop hard drive, what type of drive may require a special caddy or adapter?
2.5-inch SSD or HDD
3.5-inch desktop drive
Optical drive
USB thumb drive
What is the most common reason to replace a desktop motherboard?
Failed or damaged board
To increase screen brightness
To clean fan dust
To reduce network traffic
Which component in a laptop is often replaced to restore wireless connectivity?
Wi-Fi adapter
Hard drive
Keyboard backlight
CPU
When replacing a desktop power supply, what factor must be matched to the system?
Wattage and form factor
Case color
Number of USB ports
Operating system version
Which step should always be performed first when replacing a laptop battery?
Power off the device and disconnect the AC adapter
Update the BIOS
Remove the keyboard
Change the display resolution
If a newly installed component is not recognized by the system, the technician should FIRST?
Re-seat the component and check connections
Replace the motherboard
Reformat the hard drive
Reinstall the operating system
To maintain system performance after installing new components, technicians should?
Run manufacturer diagnostics and update firmware
Disable BIOS security features
Lower the system’s fan speed
Avoid installing any drivers
When installing a new hard drive, which system setting may need adjustment to ensure proper use?
BIOS/UEFI boot order
File allocation table
Paging file size
Power-on password
What is the function of device drivers after installing new hardware?
Allow the OS to communicate with the hardware
Provide operating system updates
Manage user account permissions
Defragment the hard drive
A power supply with a failed fan should be?
Replaced with a new unit of proper wattage
Cleaned and reused
Patched with additional wiring
Left in the system
When adding a new RAM module, which factor must match the existing memory to avoid compatibility issues?
Voltage and speed rating
USB version
CPU clock speed
Operating system edition
When replacing a CPU, which component must always be reapplied or replaced to ensure proper heat transfer?
Thermal compound
Heat sink fan
Power connector
CMOS battery
What is the first step when installing any new internal component into a personal computer?
Power off and unplug the system
Connect to the internet
Run a diagnostic utility
Update the operating system
Which of the following is NOT considered a common expansion slot used for installing PC components?
HDMI
PCI Express
PCI
AGP
Which tool is most often required when installing an internal hard drive into a desktop case?
Phillips screwdriver
Multimeter
Thermal paste applicator
Crimping tool
