WorksheetsCommunication Techniques Assessment
Total questions: 19
Worksheet time: 10mins
What does active listening enable?
Dominating the conversation with personal ideas
Understanding of others’ perspectives
Avoiding asking probing questions which may clarify unclear information
Limiting collaboration and brainstorming with the client
Designers manage client expectations effectively by ignoring client concerns.
True
False
Which of the following are drawings of initial ideas for a design?
Sketches
Wireframes
Prototypes
Feedback
Which of the following is a strategy designers use to effectively communicate with clients?
Using technical terms to impress the client
Interrupting the client to speed up the conversation
Providing regular progress updates
Avoiding visual presentations to prevent overwhelming the client
Select all of the following which are types of language designers should use to convey ideas and concepts to the client to avoid confusing or overwhelming them.
Clear
Concise
Technical
Design
Jargon
What happens during the research and discovery phase of the design process?
Design prototype development
Initial sketch generation
Design specification documentation
Final file preparation
Place the steps of the design process in the correct order.
Review and approval
Research and discovery
Research and discovery
Concept development
Delivery and implementation
Design execution
Design execution
Review and approval
Concept development
Delivery and implementation
Which of the following are used to test concepts and gather feedback?
Sketches
Wireframes
Drafts
Prototypes
Project managers create a detailed project plan, outlining project objectives, deliverables, timelines and resources.
True
False
During which stage of the design process are detailed design layouts and prototypes developed?
Concept development
Design execution
Review and approval
Delivery and implementation
Collaboration with peers requires __________ listening skills to understand and __________ with each other’s perspectives while maintaining a respectful and professional style to support positive relationships. This supports __________ feedback and improves the quality and effectiveness of their work, contributing to a __________ of continuous growth.
active, empathize, constructive, culture
passive, argue, negative, environment
selective, ignore, destructive, habit
casual, dismiss, critical, pattern
For what purpose do project managers allocate resources, including staff?
To ensure the project meets its objectives
To involve clients in every step of the design process
To increase the scope of deliverables
To facilitate file sharing
How does collaboration with peers contribute to a culture of growth?
It helps peers refine their ideas
It discourages alternative perspectives
It focuses only on strengths
It reduces collaboration
Communicating effectively includes contributing to the feedback __________, gathering input, evaluating __________, iterating to improve a design, demonstrating understanding, confirming __________, providing regular progress __________ and soliciting feedback throughout the project.
loop, outcomes, accuracy, updates
cycle, results, clarity, reports
circle, outputs, precision, notices
chain, effects, certainty, memos
Which of the following defines project scope?
The budget and timeline of the project
The objectives, deliverables and tasks
The roles and responsibilities of team members
The communication channels used by designers
Which of the following describes scope creep?
A gradual decrease in project requirements
An increase in available project resources
A gradual increase in project requirements
A sudden change in the target audience
Cloud collaboration enhances project productivity by limiting the designer’s resource access.
True
False
Project managers (a) potential delays and take action to keep the project on track.
Change
Create
Craft
Communicate
Where are examples of internal communication among designers typically found?
Client presentations
Videoconferencing updates to clients
Team meetings and communication channels
Email updates to clients
