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WorksheetsWeek 3 Test (Days 10–14) — Practicum in IT
Total questions: 24
Worksheet time: 15mins
The main purpose of a usability test is to:
Watch someone attempt realistic tasks and observe where they struggle.
Ask users if they like your colors.
Show the client your code quality.
Prove your design is perfect.
Which moderator behavior is BEST?
Read prompts exactly and avoid leading questions.
Give hints if the participant pauses.
Reword tasks to make them easier mid-test.
Explain where to click so time is faster.
Which set lists the core metrics we capture?
Task completion, time on task, errors, satisfaction (1–5).
Bounce rate, ad clicks, scroll depth, conversion.
Page views, likes, follows, shares.
Revenue, margin, costs, taxes.
In the severity scale, a CRITICAL issue is one that:
Prevents the participant from completing the task.
Looks a little off but doesn’t slow anyone down.
What does the Rainbow spreadsheet track?
Which participants experienced each issue (frequency by participant).
Color palette approvals.
Team attendance by day.
Which pages have the most images.
What should the THINK-ALOUD instruction ask the participant to do?
Say what they’re thinking as they try each task.
Be quiet to avoid biasing the test.
Read the script aloud with the moderator.
Type their answers into the prototype.
Which is the BEST ethics practice for class testing?
Use participant initials only; no personal data; classmates only.
Record hidden videos so results are objective.
Share screenshots with names for authenticity.
Post results on social media for feedback.
Given these findings, which change should be prioritized FIRST? 4/4 failed to find 'Request Appointment' on mobile because the button is below the fold.
Move/duplicate the 'Request Appointment' CTA so it's visible without scrolling.
Add a blog post about how to book.
Change the hero photo to something cooler.
Create a dark-mode toggle.
Match the following definitions to the correct terms:
Participant
4
Test Plan
5
Success Criteria
6
SEQ (Single Ease Question)
1
Change Log
7
The test plan should define ____ core tasks with clear success criteria.
5
3
7
10
In a think-aloud test, the participant _______ their thoughts while working.
verbalizes
writes
ignores
draws
Rainbow spreadsheet structure: rows are ________; columns are ________.
participants; tasks
tasks; participants
dates; events
items; categories
Severity levels used in class: Critical, Major, Minor, and _______.
Trivial
Extreme
Normal
Severe
The 1–5 satisfaction question we record after each task is called the ____ scale.
SEQ
NPS
SUS
CES
Put these improvement steps in order
Run sessions
Synthesize with Rainbow
Prioritize fixes
Iterate the prototype.
Put these moderator actions in order: (a) Give think-aloud instruction; (b) Read Task 1; (c) Wait neutrally and time; (d) Ask the closing question. Write the order: ______
Give think-aloud instruction
Read Task 1
Wait neutrally and time
Ask the closing question
Identify what is required when labeling the numbered parts of a basic moderator script.
Write the name of each part.
Draw the diagram of the script.
List the advantages of a moderator script.
Explain the function of each part.
(1) _______ (friendly reminder that the prototype is being tested, not the person)
Place each issue into one of: Critical / Major / Minor / Cosmetic. Issue: 4/4 participants couldn’t find 'Request Appointment' on mobile; no one completed Task 1.
Critical
Major
Minor
Cosmetic
Place each issue into one of: Critical / Major / Minor / Cosmetic. Issue: 3/4 looked under 'Services' for insurance; took long detours but eventually found it.
Major
Critical
Minor
Cosmetic
Place each issue into one of: Critical / Major / Minor / Cosmetic. Issue: 1/4 wasn’t sure the form submitted because the success message was tiny.
Minor
Critical
Major
Cosmetic
Place each issue into one of: Critical / Major / Minor / Cosmetic. Issue: Hero image slightly misaligned on one laptop; no task impact.
Cosmetic
Critical
Major
Minor
Match the following labels to their descriptions:
Intro / Welcome
Intro / Welcome
Think-aloud reminder
Think-aloud reminder
Task prompt
Task prompt
Closing question
Closing question
Match each issue to its severity:
Critical
4/4 can’t find primary CTA
Major
3/4 detour on Insurance label
Minor
Tiny success message confusion
Cosmetic
Slight hero image misalignment
