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WorksheetsTourism and Hospitality Quiz
Total questions: 45
Worksheet time: 15mins
Tourism is best defined as:
Leisure only
Traveling for leisure, business, or other purposes
Migration for work
Traveling only for relaxation
Hospitality primarily focuses on:
Selling airline tickets
Providing accommodation, food, and services
Promoting heritage sites
Organizing city tours
Which characteristic shows that tourism services cannot be stored?
Intangibility
Heterogeneity
Perishability
Seasonality
Different answers from staff to the same inquiry reflect:
Intangibility
Heterogeneity
Inseparability
Seasonality
A hotel room unsold today cannot be sold tomorrow. This is an example of:
Perishability
Interdependence
Inseparability
Fixed cost
Peak, shoulder, and trough periods describe:
Intangibility
Seasonality of demand
Variable costs
Customer loyalty
Interdependence in tourism means:
Each sector works independently
All services are interconnected
Fixed costs dominate
Only accommodation matters
Which is a fixed cost?
Guest supplies
Laundry
Property taxes
Food ingredients
Travel agencies belong to which sector?
Accommodation
Attractions
Food & Beverage
Travel and Tour
Casinos and spas belong to:
Lodging
F&B
Recreation & Entertainment
MICE
What is the primary purpose of business technology?
To enhance customer service
To manage employee uniforms
To replace traditional marketing
To streamline business processes and improve efficiency
Which of the following best describes a business tool?
An asset that aids in achieving business objectives
Only software applications
A set of employee guidelines
A recreational facility
Which is NOT a traditional tool?
Computers
Landline telephones
Notepads
Self-order kiosks
Point of Sale (POS) systems are examples of:
Traditional tools
Technology-based tools
Communication devices
Manual methods
Hotel PMS primarily manages:
Kitchen supplies
Reservations & guest data
Staff uniforms
Entertainment programs
CRM systems are designed to:
Handle payroll
Store and analyze customer data
Maintain kitchen orders
Automate laundry services
Which business technology focuses on interconnecting devices?
Accounting systems
Networking
POS
KDS
Inventory control systems mainly manage:
Customer bookings
Financial transactions
Food and material supplies
Staff schedules
The 4F’s in performance review include all except:
Frequency
Focus
Funding
Feedback
Future-oriented reviews focus on:
Past performance only
Setting future goals & expectations
Employee discipline
Payroll adjustments
A GDS is primarily used to:
Manage in-house hotel staff
Connect travel agents with providers
Replace tourism boards
Plan marketing only
CRS refers to:
Central Reservation System
Customer Response Service
Computer Registration Software
Central Reporting Scheme
Which hotel model is independently owned and not tied to a chain?
Franchise
Managed
Leased
Privately owned
A Marriott operated by a local owner under brand standards is an example of:
Franchise
Managed
Leased
Private
In a managed hotel:
Owner runs operations directly
Management company runs the property
Hotel is rented from owner
Chain owns building and land
Market analysis, value proposition, and revenue streams are components of:
CRS only
Hotel business strategies
GDS only
Event planning
Key GDS feature:
Manual reservation sheets
Real-time global data sharing
Only local transactions
No automation
CRS allows:
Only manual bookings
Centralized reservations and inventory
Travel agencies to sell tickets directly
Guestroom cleaning schedules
Which CRS feature helps monitor customer preferences?
Yield management
Centralized reservation
CRM support
Revenue streams
Example of GDS platforms include:
Expedia
Sabre
PayPal
Cloud technology in CRS enables:
Global access & scalability
Only offline use
Manual logs
Eliminating internet
Which function is shared by both GDS and CRS?
Centralized bookings only
Integration & automation
Laundry management
Room cleaning
Which describes the GDS integration process?
CRS → GDS → Travel Agent/OTA → Confirmation
Guest → OTA → CRS → GDS
GDS → CRS → OTA → Travel Agent
Owner → Manager → CRS → GDS
Which function is unique to CRS?
Customer data & reporting
Global market reach
Airline seat booking
Multi-provider connection
Dynamic pricing is supported mainly by:
GDS
CRS
Travel agencies
Local tourism boards
What is the core purpose of a Property Management System (PMS)?
Marketing campaigns
Hotel administration and guest services
Social media management
Revenue forecasting
Which technology is leveraged for "seamless digital check-in" and "mobile keys"?
Robotics
Blockchain
IoT Integration
CRM Platforms
Which system is specifically designed to manage orders, payments, and inventory for dining operations?
Property Management System (PMS)
Restaurant Point-of-Sale (POS)
Central Reservation System (CRS)
Revenue Management System (RMS)
The concept of "dynamic pricing" to maximize revenue and occupancy is a function of which system?
Revenue Management System (RMS)
Customer Relationship Management (CRM)
Social Media Management
Global Distribution System (GDS)
What is a key benefit of using Business Intelligence (BI) Tools in hospitality?
Creating virtual tours
Automated billing
Actionable Operational Insights
Generating mobile keys
Which technology is highlighted as a way to achieve "Deeper Personalization" and "Streamlined operations with automation"?
Artificial Intelligence & Machine Learning
Virtual and Augmented Reality (VR/AR)
Blockchain
Internet of Things (IoT)
What does a Central Reservation System (CRS) primarily optimize?
Inventory distribution and booking across multiple properties
Food and beverage inventory
Customer feedback
Staff payroll
What is a key outcome of using technology to enhance guest experiences and optimize operations?
Increased staff turnover
Higher operational costs
Sustaining Market Competitiveness
Decreased need for human interaction
What is the main function of a Customer Relationship Management (CRM) system?
Manage payments
Forecast market trends
Manage guest data and track preferences
Track room availability
In "Future Trends", which technology for "Enhanced Security & Decentralized Systems"?
Virtual Reality
Artificial Intelligence
Blockchain
Internet of Things (IoT)
