Worksheets9.19 PMBF Assessment Review
Total questions: 21
Worksheet time: 16mins
You work at a business that stores customer information in a digital database. The company has a clear rule: Only approved employees are allowed to view or share private customer records. One day, a coworker asks you to give them access to customer records. They are not on the approved list, but they say it’s just to help finish a task more quickly. What should you do to follow company rules and protect customer privacy?
Share the records just this one time to help out.
Give access because you are on the same team.
Follow the data policy and do not share the records.
Give access and delete the activity afterward.
Sharing customer information without permission may be a privacy violation, even if the information seems harmless.
True
False
Which of the following actions show you are following rules and protecting customer privacy?
Reviewing company policies before sharing customer data
Asking a supervisor before handling sensitive information
Sending customer emails to outside marketers without notice
Reporting coworkers who ignore privacy procedures
Posting customer reviews with names and emails on social media
A business receives a shipment of cleaning chemicals. By law, each container must have a hazard label. One employee says it's not necessary to label the bottles right away since they will stay in the storage room until next week.
Leave the bottles unlabeled until they are placed in public areas.
Label the containers only if customers might see them.
Label all containers immediately, even if they are stored in the back.
Wait until a supervisor asks you to add labels.
Employees are not responsible for following labeling laws when materials are kept in areas customers cannot access.
True
False
A small clothing company promises delivery within 5 business days. However, it knowingly delays orders to reduce shipping costs without notifying customers.
Ethical, because cost-saving helps the business.
Unethical, because it breaks a promise to customers.
Ethical, because no one has complained.
Unethical, because faster delivery is always required.
A business leader sets an example by following safety rules, treating employees fairly, and being transparent with customers. What kind of work culture is the leader creating?
Encourages unethical shortcuts to meet goals
Supports fear and competition
Promotes ethical behavior across the business
Discourages employees from asking questions
Two companies launch similar products at the same time. Company A promotes its product by honestly describing features and providing clear return policies. Company B pays online influencers to post fake positive reviews and hides extra fees until checkout. Which statement best compares the business practices of Company A and Company B?
Company A follows ethical practices by being honest and transparent, while Company B uses deceptive methods that are unethical.
Both companies use ethical practices because they are trying to increase sales.
Company B is more ethical because it uses social media to advertise, while Company A does not.
Which of the following are examples of ethical business practices?
Providing refunds as promised in the store policy
Hiding negative reviews to protect brand image
Training employees to follow safety procedures
Clearly listing all fees during checkout
Ignoring complaints to avoid bad publicity
A business owner discovers a vendor has accidentally undercharged them for a large shipment. What is the most ethical choice the business owner should make?
Keep the extra funds as a profit margin.
Notify the vendor and pay the correct amount.
Wait to see if the vendor notices the mistake.
Cancel future orders to avoid similar issues.
A supervisor asks an employee to inflate the total sales figures to improve monthly performance reports. What are the potential outcomes of this decision?
It showcases ethical responsibility and accountability.
It aligns with the company’s core moral principles.
The business will lose trust and might face legal problems.
It encourages collaboration between departments.
Which of the following is a likely consequence if a business makes a dishonest decision?
The business will gain more customers.
Employees will feel more motivated.
The business will lose trust and might face legal problems.
It encourages collaboration between departments.
A team considers skipping safety workshops to reduce training costs. What is one reason the team should not skip the workshops? Sentence Stem: One reason the team should not skip safety workshops is _______________________.
A company launches a marketing campaign aimed at young people. Which of the following are examples of ethical practices in this situation?
A. Using language and images appropriate for younger audiences
B. Spending too much money to finish the marketing project
C. Ignoring how advertisements might affect young adults
D. Avoid using false information about products
An employee seeing a coworker take home leftover office supplies for personal use, despite no specific company rule against it, is facing what type of decision?
A safety decision
A financial decision
A legal decision
A moral decision
Which type of decision is being described?
A legal decision, because it breaks the law
An ethical decision, because it goes against advertising guidelines
A moral decision, because it feels personally wrong, even if it is not against the rules
A safety decision, because it puts others at risk
A business depends on the legal system to make sure agreements are followed, problems are solved fairly, and ideas are protected. Resolving disputes is not a role of the legal system in business.
True
False
A business owner discovers that another company has copied their unique product design without permission. Which action can the legal system take in this scenario?
Protect the business’s intellectual property rights
Create a partnership between the two companies
Enforce workplace safety standards for the copied product
Monitor the prices of the original and copied products
A small business owner has a supplier contract for weekly product delivery. The supplier begins delivering late or fewer products than agreed. The business suffers losses and receives no resolution after contacting the supplier. How can the legal system help in this situation?
A customer claims a business misled them with false advertising about a product’s performance. The customer files a complaint with a consumer protection agency. How does the legal system support fair business practices in this situation?
By forcing the business to lower prices
By removing the product from the shelves
By reviewing the complaint and enforcing consumer protection laws
By offering the customer a refund directly from the government
The legal system helps businesses by setting workplace safety standards that protect both employees and employers.
True
False
