WorksheetsRISE Up Retail Industry Fundamentals Practice Test
Total questions: 20
Worksheet time: 10mins
What's the standard method to use to thank an interviewer after the interview?
Via email
Via text message
Via phone call
By sending a card in the mail
Juliana finds a leaking shampoo bottle and throws it out. What would be true about the inventory system?
The number of shampoo bottles in the inventory system would be too high.
The inventory system would accurately reflect the number of shampoo bottles.
The inventory system would show a shortage of shampoo bottles.
The shampoo bottles would be overstocked in the inventory system.
Other than in the stockroom, where is a store's inventory kept?
At the distribution center
On the sales floor
At the manufacturer
In the office
If a business' revenue is $1,150 and its cost of goods sold (COGS) is $734, what is the business' gross profit?
$300
$416
$450
$500
What problem is Bill facing regarding his work shifts?
He is getting too many hours and is overwhelmed with work.
He isn't getting assigned enough hours and worries about the financial consequences of having a lighter schedule than he expected.
He is being assigned shifts that are too far from his home.
He is receiving extra hours but is unable to manage his time effectively.
What kinds of things does a manufacturer produce?
Raw materials
Fossil Fuels
Services
Finished Products
Which term best describes hearing and understanding what a speaker is saying out loud and any messages suggested behind the words?
Passive listening
Active listening
Selective listening
Reflective listening
Which of the following is NOT a concept that helps you manage your time effectively? Organizing, Prioritizing, Procrastinating, Focusing
Organizing
Prioritizing
Procrastinating
Focusing
Which of the following is an example of upselling?
I also have this other laptop that has most of the same features as the one you're looking at, but at a lower price-it's on sale!
I'm sure you'll love those basketball sneakers. Do you also need any T-shirts or shorts?
I love the TV model you're looking at; let me show you a different model with similar features, for the same price, so you can see another brand.
Would you like that as a meal? You can get fries, plus a medium drink, for an extra $2.00.
Which of the following refers to the difference between revenue and all expenses, including the cost of goods sold and operating expenses?
Net profit
Gross profit
Profit margin
Profit margin percentage
Which of the following is NOT a step in the basic selling process?
Making a connection
Personalize service
Assess needs
Recite a product features
If a business' gross profit is 100 and its revenue is $500, what is the business' profit margin percentage?
10%
15%
20%
25%
Which of the following is the term for the overall impression gathered from information that is seen, heard and experienced by customers who encounter a business, its products and services?
Brand promise
Positive feeling
Company culture
Company brand
Which if the following is a SMART goal?
I will improve my sales
I will increase my monthly sales volume by 20% by the end of March
I will increase my sales volume until my manager is happy with my performance
I will increase my monthly sales volume every month
Which of the following is NOT an example of employee fraud or theft?
Intentionally pricing items incorrectly.
Giving products away to friends or family.
Chatting with coworkers when there's stocking to be done.
Taking a coffee break.
After one negative experience, approximately what percentage of people say they will never do business with that company again?
25%
50%
75%
10%
If you see a spill of food or liquid on the sales floor, what's the first thing you should do?
Stand near or over the spill to direct traffic away from it until it can be cleaned up
Ignore it and continue with your work
Clean it up immediately without warning others
Call a manager to handle the situation
These devices are used primarily to prevent the theft of high-priced items, particularly small ones.
Display or fixture locks
Security cameras
Alarm systems
Anti-theft tags
Which of the following best defines quality customer service?
Delivering a positive, memorable experience that is more than what the customer expected.
Adhering to company policies when processing returns.
Doing exactly what company procedures say to do.
Offering free items to customers in order to keep them coming back.
Which of the following terms best describes a grower of potatoes?
Manufacturer
Wholesaler
Distribution Center
Retailer
