WorksheetsStore Management Quiz
Total questions: 15
Worksheet time: 8mins
In the stockroom, jackets are stored on racks above the trousers. Shirts are stored on racks below the jackets. Sweaters are on a separate rack next to the shirts. If you are facing the racks, according to the description, which item is at the highest level?
Shirts
Trousers
Jackets
Sweaters
All successful UMCs demonstrate high customer focus. Some individuals with high customer focus have strong analytical skills. What can be logically concluded?
All UMCs have strong analytical skills.
Some UMCs have strong analytical skills.
No UMCs have strong analytical skills.
Strong analytical skills are not required for customer focus.
A store has a staff of 40 employees. The ratio of management trainees to full-time sales staff is 3:5. How many management trainees are there?
15
20
24
25
If a store achieves 120% of its daily sales target of ₹200,000, but then has to process a return worth 10% of the day's total sales, what is the net sales value for the day?
₹216,000
₹236,000
₹196,000
₹216,000
You are overseeing the store during a major festival sale. The queues are long, and the system suddenly crashes, halting all checkouts. What is your IMMEDIATE action?
Announce a store-wide discount for the inconvenience to keep customers happy.
Instruct cashiers to use manual calculators and handwritten receipts to keep transactions moving while IT fixes the issue.
Ask customers to leave their items and come back later when the system is up.
Focus solely on calling the IT helpdesk, leaving the team without instructions.
A team member consistently meets their individual sales targets but often leaves their assigned tasks, like restocking, for others to complete. This is causing resentment within the team. How should you address this?
Praise their sales success in a team meeting to motivate others.
Ignore the issue since their sales numbers are good.
Have a private conversation to reinforce that teamwork and completing all assigned duties are equally important for store success.
Immediately assign them extra restocking duties as a punishment.
Head office has sent a new visual merchandising directive that you personally disagree with, as you believe it may not appeal to local customers. What do you do?
Ignore the directive and use your own judgment, as you are closer to the customer.
Implement the directive exactly as instructed without question.
Implement the directive as required, but gather customer feedback and quantitative sales data to later present a constructive case to headquarters.
Complain to your team about the poor decision from head office.
If all Store Managers are leaders, and some leaders are entrepreneurial, which of the following must be true?
All Store Managers are entrepreneurial.
Some Store Managers are entrepreneurial.
Some entrepreneurial people are not Store Managers.
No Store Managers are entrepreneurial.
A store runs a 'Buy 3, Get 1' free promotion. If the cost price of one item is ₹500 and the selling price is ₹800, what is the effective discount percentage a customer gets on the purchase of 4 items?
20%
25%
30%
33%
A store's sales were ₹1,200,000 in January. They saw a 10% increase in February and a further 5% decrease in March. What were the sales in March?
₹1,254,000
₹1,240,000
₹1,188,000
₹1,254,000
The ratio of part-time to full-time employees in a store is 2:5. If there are 35 employees in total, how many are full-time?
10
14
25
28
You are the manager on duty, and a customer is upset because a heavily advertised item is out of stock in their size. They are demanding a solution. What is your FIRST course of action?
Explain that high demand led to the stock-out and you cannot do anything.
Offer to check the inventory of nearby stores and arrange a free transfer to your store for them.
Suggest they buy a different, more expensive item instead.
Tell them to check back next week.
Your team is struggling to meet the day's shipment processing target. Two team members are arguing over the best way to organize the stockroom. What do you do?
Let them figure it out themselves; it's not a manager's job to mediate.
Immediately assign them separate tasks to stop the argument.
Quickly gather the team, acknowledge the time pressure, decide on a clear method for everyone to follow, and emphasize teamwork.
Take over the task yourself to show them how it's done.
You notice a new, efficient way to fold and display sweaters that could save time and improve visual merchandising. What do you do?
Implement it immediately in your section without telling anyone.
Dismiss the idea because it's not the company standard.
Share the idea with your store manager, demonstrating the time saved and visual improvement.
Wait for the next head office visit to suggest it formally.
During a peak hour, the cashier point has a long queue, and a customer begins recording a video, complaining loudly about the wait time. How do you respond?
Ignore them and focus on speeding up the checkout process.
Politely ask them to stop recording as it's against store policy.
Acknowledge the wait, apologize sincerely, and deploy an additional team member to open another checkout counter immediately.
Explain that everyone is waiting patiently and they should too.
