WorksheetsRoom Service Quiz
Total questions: 20
Worksheet time: 20mins
What is the main purpose of room service in a hotel?
To decorate the guest room
To provide food and beverages in the guest room
To clean the bathroom
To manage the front desk
Which of the following is a common type of room service order?
A la carte order
Banquet order
Buffet order
Fast food order
What is the standard greeting when answering a room service phone call?
"Hello, what do you want?"
"Good morning, Room Service, Ayu speaking how may I help you?"
"Yes, tell me your order."
"Hold on, please."
Which equipment is commonly used to deliver food to the guest room?
Trolley or tray
Housekeeping cart
Banquet chair
Cash register
Why should hot food be covered during room service delivery?
To keep it warm and hygienic
To make it look fancy
To reduce the smell
To hide the portion size
Which of the following is the correct sequence in handling a room service order?
Take order - Prepare - Deliver - Present bill
Prepare - Take order - Deliver - Present bill
Deliver - Take order - Prepare - Present bill
Present bill - Deliver - Take order - Prepare
What is the correct way to knock on a guest's door before delivering room service?
Knock once and enter immediately
Knock three times and wait for response
Shout "Room service!" and open the door
Use the master key without knocking
Which statement is correct about in-room dining?
It is available only in restaurants
It is usually available 24 hours in hotels
It is served only during breakfast
It is never charged to the room bill
What should a room service attendant do if the guest is not in the room when food is delivered?
Leave the food outside the door without notice
Return the food to the kitchen and inform the supervisor
Eat the food
Wait indefinitely in front of the room
Which of the following items is usually placed on a room service tray?
Pen and notebook
Cutlery, glassware, napkin
Housekeeping chemicals
Telephone
What is the purpose of a "door knob menu"?
To decorate the room door
To allow guests to place breakfast orders in advance
To display hotel rules
To show emergency exit maps
Which beverage is commonly offered in room service breakfast?
Tea or coffee
Soda only
Beer only
Wine only
Why is presentation important in room service delivery?
Guests eat only if food looks good
It reflects the hotel's quality and professionalism
It prevents food from cooling down
It reduces the service charge
If a guest complains that the food is cold, what should the room service staff do?
Ignore the complaint
Apologize and replace the food promptly
Argue with the guest
Tell the guest to heat it themselves
What is the correct position of the room service tray or trolley when entering the guest room?
Place it directly on the bed
Place it neatly on the table or trolley
Put it on the bathroom counter
Leave it on the floor near the door
What is the advantage of a room service trolley compared to a tray?
It can carry more items safely
It is lighter and smaller
It does not need cleaning
It is always disposable
When clearing room service trays, what should staff do?
Knock and ask permission before entering the room
Enter the room without knocking
Leave dirty trays in the corridor permanently
Dispose of food without recording
Which department works closely with room service for billing?
Front Office / Reception
Housekeeping
Engineering
Security
What should a room service attendant always wear during service?
Clean uniform and name tag
Casual clothes
Swimsuit
Pajamas
Which of the following reflects professional room service behavior?
Rushing into the guest room without permission
Being polite, discreet, and efficient
Talking loudly in the corridor
Ignoring guest requests
