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FBT B2 Organisation structure

Total questions: 17

Worksheet time: 33mins

Name
Class
Date
1.

A university is considering whether to have international students in accounting faculties or in language faculties. These option made to fulfil university's vision -reduce financial burden and keep the balance between locals and foreigners students.

At which stage of the planning level is this decision taken?

a)

Tactical level

b)

Strategic level

c)

Operational level

d)

Structural level

2.

Which is the benefits of decentralisation?

a)

Less costs in obtaining resources due to short chain of command.

b)

Provide advantages to run complexity management

c)

Better motivation of staff due to career path

d)

Excel in managing organizational crisis due to high flexibility

3.

Kaka Co launched new product into the market. During it first quarter of its launch, the product was far more expensive then the second quarter. It is much expensive due to loyal customers who is willing to pay more that Kala Co take advantange of.

What type of pricing strategy that Kaka Co adopted?

a)

Perceived quality pricing

b)

Price skimming

c)

Penetration pricing

d)

discrimination pricing

4.

Which formal organization structure that could suffers from dual command and conflict?

a)

Matrix

b)

Divisional

c)

Boundaryless

d)

Functional

5.

Shared service approach such as IT functions is considered as outsourcing because the relationship it has with other parts of organization is similar to that of an external provider.

Is the statement above true or false?

a)

True

b)

False

6.

Marketing Plan is prepared prior to the Strategic Plan because marketing department can begin to analyze and research on the targeted market.

True or false?

a)

False

b)

True

7.

Krumkake is a home appliances manufacturer. It is planning to ease customers that want its products by upgrading their store services and better delivery services.

Which of the marketing mix does this relate to?

a)

Product

b)

Price

c)

Promote

d)

Place

8.

An informal organization always coexists alongside the formal ones.

True or False?

a)

True

b)

False

9.

Which formal organization structure that most

likely that junior staff feel they can't challenge or question superiors due to distance between the

top management and the frontline employees?

a)

Matrix

b)

Divisional

c)

Boundaryless

d)

Functional

10.

Which formal organization structure that most

likely to had lack of goal congruence among itself?

a)

Matrix

b)

Divisional

c)

Boundaryless

d)

Functional

11.

'support the other departments with excellent

communication skills to coordinate the needs

between the departments'

This statement is a role for department X.

What is X?

a)

Shared service

b)

Administration

c)

Direct service provision

d)

Maintainance

12.

JJBA Enterprise is a bakery. It sells jams and

maple syrup below marginal cost. It expecting that

customer will buy breads and pasteries which set

to high mark-up price.

What pricing-strategy that JJBA Enterprise applies?

a)

Cost plus pricing

b)

Captive product pricing

c)

Loss leaders

d)

Discrimination pricing

13.

an oral presentation in a conversation with one or more prospective buyers for the purpose of

making a sale.

This statement refers to a promotional techniques.

Which is it?

a)

Sales promotion

b)

Direct marketing

c)

Advertising

d)

Personal selling

14.

Which of the following is NOT factors that influence

span of control?

a)

Nature of the work

b)

Location of staff

c)

Type of personnel

d)

Location of the organisation

15.

VOC, a supermarket offers special deal—

buy goods above $250 had a chance to win a

7-days vacation at Redang Island.

Refer to AIDA formulae, which step VOC is currently at?

a)

Awareness

b)

Interest

c)

Desire

d)

Action

16.

Lead time is the gap of time between the order placed and order received.

Is it true?

a)

True

b)

False

17.

Which formal organization structure that likely to enjoy lower average cost per output as output level increases?

a)

Matrix

b)

Divisional

c)

Boundaryless

d)

Functional