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Midterm Examination in Housekeeping

Total questions: 80

Worksheet time: 27mins

Name
Class
Date
1.

A business with a building structure that provides comfort services like food and shelter to guests when they travel.

a)

Hospital

b)

Hotel

c)

Shopping mall

d)

Restaurants

2.

Responsible in maintaining the cleanliness and of the guestrooms.

a)

Property Admin. Section

b)

Linen & Laundry Section

c)

Public Area

d)

Room Section

3.

Maintains the cleanliness of the public area.

a)

Property Admin. Section

b)

Linen & Laundry Section

c)

Public Area

d)

Room Section

4.

Provides linen and laundry supplies to the rooms and public areas.

a)

Property Admin. Section

b)

Linen & Laundry Section

c)

Public Area

d)

Room Section

5.

Maintains the cleanliness and orderliness of the housekeeping storage areas.

a)

Property Admin. Section

b)

Linen & Laundry Section

c)

Public Area

d)

Room Section

6.

Person responsible in ensuring cleanliness and orderliness of housekeeping storage.

a)

Property Custodian

b)

Linen & Laundry Attendant

c)

Public Area Attendant

d)

Room Attendant

7.

Person responsible for sorting, counting, and issuing newly laundered linen and uniforms.

a)

Property Custodian

b)

Linen & Laundry Attendant

c)

Public Area Attendant

d)

Room Attendant.

8.

Person responsible in maintaining the cleanliness of areas such as lobby and restaurants.

a)

Property Custodian

b)

Linen/ Laundry Attendant

c)

Public Area Attendant

d)

Room Attendant

9.

Person responsible in maintaining the cleanliness and orderliness of guestrooms, corridors, and closets per floor level.

a)

Property Admin. Attendant

b)

Linen / Laundry Attendant

c)

Public Area Attendant

d)

Room Attendant

10.

Head of the housekeeping department.

a)

General Manager

b)

Executive Housekeeper

c)

General Housekeeper

d)

Housekeeping Manager

11.

The basic source of dirt.

a)

Dust

b)

Soil

c)

Stain

d)

Tarnish

12.

A type of dirt when mixed with water and soil is:

a)

Dust.

b)

Soil

c)

Stain

d)

Tarnish

13.

Dried up soil in any surface.

a)

Dust

b)

Soil

c)

Stain

d)

Tarnish

14.

Discolorations carried by stains that were not removed for quite a long time.

a)

Dust

b)

Soil

c)

Stain

d)

Tarnish

15.

Wiping with rag is an example of what type of cleaning element?

a)

Time

b)

Chemical Action

c)

Mechanical Action

d)

Temperature

16.

Application of hot water to greasy spots uses what type of cleaning element?

a)

Time

b)

Chemical Action

c)

Mechanical Action

d)

Temperature

17.

Type of cleaning required when an area has a foul odor.

a)

Air Cleaning

b)

Waste Segregation & Disposal

c)

Wet & Dry surface cleaning

d)

Washing

18.

Type of cleaning needed when surfaces are with marks, stains, and mildews.

a)

Air Cleaning

b)

Waste Segregation & Disposal

c)

Wet & Dry surface cleaning

d)

Washing

19.

Most effective type of cleaning needed for fabric materials such as bed and bath linens.

a)

Air Cleaning

b)

Waste Segregation & Disposal

c)

Wet & Dry surface cleaning

d)

Washing

20.

Waste materials and garbage require what type of cleaning.

a)

Air Cleaning

b)

Waste Segregation & Disposal

c)

Wet and Dry surface cleaning

d)

Washing

21.

What type of room status is done with regular cleaning?

a)

Check Out

b)

Occupied

c)

Night Turn Down

d)

DND

22.

Room status condition which means that the room must be avoided because guests does not wish to be disturbed.

a)

Check Out

b)

Occupied

c)

Night Turn Down

d)

DND

23.

Room status condition that must be serviced last.

a)

Check out

b)

Occupied

c)

Night Turn Down

d)

DND

24.

Room status condition to be done from 6:00 pm onwards by the evening room attendant.

a)

Check out

b)

Occupied

c)

Night Turn Down

d)

DND

25.

Room status condition which means that the room is not available for occupancy because a guest is currently occupying the room.

a)

Check out

b)

Occupied

c)

Night Turn Down

d)

DND

26.

Type of cleaning done if the guest has requested servicing of his room.

a)

Regular Cleaning

b)

Turn Down Service

c)

General Cleaning

d)

Make up room.

27.

Type of cleaning done if deep cleaning is needed to restore the room's beauty.

a)

Regular Cleaning

b)

Turn Down Service

c)

General Cleaning

d)

Make up Room

28.

The first activity to be done by the housekeepers.

a)

Check rooms

b)

Received briefing

c)

Equip service carts

d)

Clean rooms

29.

What does DND mean?

a)

Do Not Disturb

b)

Do Not Drop

c)

Do Not Delay

d)

Do Not Drink

30.

Vacuuming is done in different areas when cleaning the guestroom. Which area does not require this process of cleaning.

a)

Bedroom

b)

Bathroom

c)

Living area

d)

Kitchen area

31.

A comprehensive compilation of all the facilities and services being offered in the hotel which may include pens, stationery, and post cards, among others.

a)

Compendium

b)

Telephone Directory

c)

Directory of hotel services

d)

Room Service Menu

32.

Is linen used to protect the mattress from stain.

a)

Bed cover

b)

Bed pad

c)

Bed sheet

d)

Pillowcase

33.

A printed material which informs housekeeper that the guest doesn't wish to be disturbed.

a)

Make up Sign

b)

Fire Exit Sign

c)

DND sign

d)

Guest Survey Form

34.

Linen used to protect the sheets from dust and adds beauty to the bed.

a)

Bed cover

b)

Bed pad

c)

Bed sheet

d)

Pillowcase

35.

The quantity of cake soap to be provided per occupant of the guest room.

a)

One

b)

Two

c)

Three

d)

Four

36.

Where guest items to be laundered can be placed.

a)

Laundry bag

b)

Laundry basket

c)

Fruit basket

d)

Plastic bag

37.

Linen used to protect the guests from slipping in the bathroom floor.

a)

Carpet

b)

Wash cloth

c)

Bathmat

d)

Bath towel

38.

Linen that acts as insulator to keep the body warm.

a)

Bed cover

b)

Bed pad

c)

Bed sheet

d)

Blanket

39.

Bath linen with the size of 12" x 12".

a)

Bath towel

b)

Wash cloth

c)

Hand towel

d)

Bathmat

40.

Used for covering hair during shower.

a)

Hat

b)

Umbrella

c)

Towel

d)

Shower cap.

41.

It is used to stock a given number of linens, equipment and supplies to service an allotted number of rooms.

a)

Maid's cart

b)

Vacuum cleaner

c)

Carpet sweeper

d)

Hamper cart

42.

Equipment used to pick up dirt in carpeted floors.

a)

Tong

b)

Vacuum cleaner

c)

Carpet sweeper

d)

Polisher

43.

Supply used for dusting surfaces and drying up bathroom walls and floor tiles.

a)

Brush

b)

Cleaning cloth

c)

Feather duster

d)

Scouring pad

44.

Equipment used in scrubbing and polishing hard surfaces.

a)

Vacuum cleaner

b)

Carpet sweeper

c)

Extractor

d)

Polisher

45.

Cleaning brush used for hard-to-reach areas like ceiling to remove cobwebs.

a)

Shoe brush

b)

Toilet bowl brush

c)

Cobweb brush

d)

Hand brush

46.

Equipment where soiled linens are placed.

a)

Hamper cart

b)

Garbage can

c)

Maid's cart

d)

Garbage bag

47.

Used to clean mirrors and glasses to avoid stains and in removing excess water from surface to dry up fast.

a)

Cloth

b)

Squeegee

c)

Brush

d)

Sponge

48.

Used to underline garbage cans / waste baskets to contain waste.

a)

Garbage bag / liner

b)

Plastic bag

c)

Garbage can

d)

Cloth

49.

Eliminates foul odor and maintains an odor-free environment; it counteracts stale odor.

a)

Degreaser

b)

All-purpose cleaner

c)

Deodorizer

d)

Disinfectant

50.

Used to destroy-carrying microorganisms.

a)

Degreaser

b)

All-purpose cleaner

c)

Deodorizer

d)

Disinfectant

51.

You are a person whom others can ____________________.

a)
Depend on
b)

Believe

c)

Listen

d)

Interfere

52.

You do not let your private life __________________ with your work.

a)
Interfere
b)

Listener

c)

Sensitive

d)

Depend On

53.

You enjoy working with ________________.

a)
Others
b)

Patience

c)

Satisfaction

d)

Temper

54.

You are a good ______________.

a)
Listener
b)

Believer

c)

Temper

d)

Sensitive

55.

You want to improve your ______________.

a)
Skills
b)

Temper

c)

Patience

d)

Satisfaction

56.

You ___________________ you are doing an important work.

a)
Believe
b)

Interfere

c)

Satisfy

d)

Sense

57.

You get _______________ from helping others.

a)
Satisfaction
b)

Patience

c)

Surprise

d)

Sad

58.

You show sympathy and __________________ with others.

a)
Patience
b)

Excited

c)

Satisfaction

d)

Annoyed

59.

You always try to control your ________________.

a)
Temper
b)

Patience

c)

Skills

d)

Work

60.

You are _________________ for the feelings and needs of others.

a)
Sensitive
b)

Kind

c)

Anxious

d)

Excited

61.

Drive Thru Pavements

a)

Public Area

b)

Floor Area

c)

Perimeter Area

62.

Function Rooms

a)

Public Area

b)

Floor Area

c)

Perimeter Area

63.

Swimming Pool

a)

Public Area

b)

Floor Area

c)

Perimeter Area

64.

Guestrooms

a)

Public Area

b)

Floor Area

c)

Perimeter Area

65.

Health Club Facilities

a)

Public Area

b)

Floor Area

c)

Perimeter Area

66.

Walkways

a)

Public Area

b)

Floor Area

c)

Perimeter Area

67.

Housekeeping Pantry

a)

Public Area

b)

Floor Area

c)

Perimeter Area

68.

Parking Area

a)

Public Area

b)

Floor Area

c)

Perimeter Area

69.

Elevator Lobby

a)

Public Area

b)

Floor Area

c)

Perimeter Area

70.

Sidewalk

a)

Public Area

b)

Floor Area

c)

Perimeter Area

71.

Sufficient toiletries are in guest bathroom is under what housekeeping standards?

a)

Housekeeping areas are clean.

b)

Amenities are clean.

c)

Facilities, appliances and furnishings are in good condition.

72.

Drinking glasses in the guestrooms are covered is under what housekeeping standards?.

a)

Housekeeping areas are clean.

b)

Amenities are clean.

c)

Facilities, appliances and furnishings are in good condition.

73.

Internet access is provided belongs what housekeeping standards?

a)

Housekeeping areas are clean.

b)

Amenities are clean.

c)

Facilities, appliances and furnishings are in good condition.

74.

Beds are properly made up belongs what housekeeping standards?

a)

Housekeeping areas are clean.

b)

Amenities are clean.

c)

Facilities, appliances and furnishings are in good condition.

75.

Furniture and equipment are regularly checked for damage belongs what housekeeping standards?

a)

Housekeeping areas are clean.

b)

Amenities are clean.

c)

Facilities, appliances and furnishings are in good condition.

76.

The housekeeping area is regularly fumigated belongs what housekeeping standards?

a)

Housekeeping areas are clean.

b)

Amenities are clean.

c)

Facilities, appliances and furnishings are in good condition.

77.

Equipment is maintained is in safe working conditions belongs what housekeeping standards?

a)

Housekeeping areas are clean.

b)

Amenities are clean.

c)

Facilities, appliances and furnishings are in good condition.

78.

Floors are vacuumed belongs what housekeeping standards?

a)

Housekeeping areas are clean.

b)

Amenities are clean.

c)

Facilities, appliances and furnishings are in good condition.

79.

Regular checkup of equipment is observed belongs what housekeeping standards?

a)

Housekeeping areas are clean.

b)

Amenities are clean.

c)

Facilities, appliances and furnishings are in good condition.

80.

Rooms are free from undisposed garbage belongs what housekeeping standards?.

a)

Housekeeping areas are clean.

b)

Amenities are clean.

c)

Facilities, appliances and furnishings are in good condition.