WorksheetsMTL1 Communications Learner Outcome 2
Total questions: 18
Worksheet time: 9mins
Which legislation governs how personal data must be processed and protected in the UK construction industry?
Employment Rights Act 1996
Health and Safety at Work etc Act 1974
General Data Protection Regulation (GDPR) 2018
Equality Act 2010
Which of the following is a protected characteristic under the Equality Act 2010?
Job title
Income level
Religion or belief
Education level
What does the Employment Rights Act 1996 cover?
Building regulations and site safety
Data handling and privacy
Employee rights such as dismissal, redundancy, and parental leave
Environmental protection during construction
Which of the following is true about Approved Codes of Practice (ACoPs)?
They are legally binding and must be followed
They are optional and have no legal relevance
They provide practical advice and ignoring them may be used as evidence in court
They are only used for electrical installations
What is the purpose of Manufacturer Guidance documents in construction?
To outline employment rights
To provide legal definitions of discrimination
To guide installation, servicing, and maintenance of equipment
To enforce health and safety inspections
What is the main purpose of user instructions provided with installed appliances or equipment?
To explain the building regulations
To guide the installer during setup
To help the end user operate the equipment and access support
To record delivery details
Which document outlines the materials, components, and standards required for a construction job?
Time sheet
Job specification
Delivery note
Variation order
What is the purpose of a variation order in a construction project?
To record hours worked by employees
To update health and safety procedures
To document changes to the original contract or design
To schedule delivery of materials
Which document shows the timeline and sequence of tasks in a construction project?
GANTT chart (Work Programme)
Policy document
Delivery note
Job specification
What is the purpose of a Health and Safety File under the CDM Regulations 2015?
To track employee attendance
To record customer complaints
To provide long-term safety and maintenance information for the building
To list environmental goals
What is the key difference between a quotation and an estimate?
A quotation is always cheaper than an estimate
A quotation is a fixed price; an estimate can vary
An estimate includes VAT; a quotation does not
A quotation is verbal; an estimate is written
What is typically included in handover information provided to the customer at the end of a job?
Employee time sheets
Site safety inspection reports
Manufacturer instructions, warranty documents, and emergency contact details
Planning permission documents
Which document shows the final amount the customer must pay and details of what was charged?
Estimate
Statement or invoice
Variation order
Delivery note
Why is a company dress code policy important in customer-facing roles?
It helps reduce laundry costs
It ensures employees wear protective equipment
It presents a professional image and builds customer trust
It distinguishes between trades on site
What should an employee do if they are going to be late to a customer’s property?
Ignore it and arrive when possible
Inform the customer as early as possible
Ask a colleague to go instead
Cancel the appointment
What does a contract of employment typically include?
Only the employee’s salary
The company’s environmental policy
Employment conditions, rights, responsibilities, and duties
A list of customer complaints
Who holds the greatest responsibility within a team of plumbers on a construction site?
Apprentice Plumber
Junior Plumber
Senior Plumber
Plumbing Supervisor
What is the main responsibility of an Apprentice Plumber?
Supervising junior staff
Designing plumbing systems
Learning the trade under supervision
Managing site safety inspections
