WorksheetsChapter Assessment Cosmo 1
Total questions: 44
Worksheet time: 22mins
Name
Class
Date
1.
What are some modes of transmission? (check all that apply)
a)
direct transmission
b)
respiratory droplets
c)
reservoir
d)
immunity
2.
__________ is effectively the basis of all long-lasting relationships with clients and coworkers.
a)
communication
b)
management
c)
training
d)
advertising
3.
What is the very first thing you should do when meeting a new client?
a)
sanitize your work area
b)
wear a smile
c)
prepare the client for service
d)
inform the client of the fees
4.
How much time should you schedule for a consultation with a first-time client?
a)
5 to 15 minutes
b)
15 to 20 minutes
c)
20 to 30 minutes
d)
45 to 60 minutes
5.
Listening to the client and then repeating, in your own words, what you think the client is telling you is known
as __________.
a)
associative communication
b)
targeted assimilation
c)
repetitive feedback
d)
reflective listening
6.
The most important communication you will have with your clients is a(n) __________, which will help you to
determine the client’s needs and achieve the desired results.
a)
client intake form
b)
client consultation
c)
consultation intake record
d)
client communication
7.
__________ clients can greatly affect the shop’s flow, causing setbacks in the appointment calendar as well
as making beauty professionals late for other services
a)
talkative
b)
tardy
c)
scheduled
d)
frequent
8.
If a client is dissatisfied with a service, what is one of the first steps you should take?
a)
try to minimize the problem
b)
ask for specifics
c)
talk to your attorney
d)
guarantee that it will never happen again
9.
A(n) __________ is also known as a client questionnaire.
a)
beauty review
b)
intake form
c)
consent form
d)
color chart
10.
What should your consultation are look like?
a)
with everything you need to use to do hair for the day
b)
freshly clean and uncluttered
c)
client records
d)
all of your personal items because you don't trust your co-workers
11.
How many steps in the consultation method
a)
5
b)
8
c)
10
d)
2
12.
What are ways to handle communication barriers (click all that apply
a)
managing tardiness
b)
allow personal talk
c)
managing schedule mixups
d)
not bothering with unhappy clients
e)
getting too personal
13.
Why should client consultations be performed with as much privacy as possible?
a)
because they are embarrassing
b)
to avoid breaches of confidentiality
c)
so other beauty professionals can not steal your clients
d)
so the manager won't hear if you make mistakes
14.
You should be attentive (on time) with all clients __________.
a)
in order to sell them products
b)
because all clients are different
c)
in order to earn generous tips
d)
because all clients want the same things
15.
When is it appropriate to argue with clients?
a)
when they are late
b)
when they arrive on the wrong day
c)
when they are openly dissatisfied
d)
absolutely, unquestionably never
16.
is The act of sharing information between two people (or groups of people) so that the information is successfully understood.
a)
effective communication
b)
Gossip
c)
Communicating
d)
Consultation
17.
The client’s permanent progress record of services received, results, formulations, and products purchased or used
a)
Intake form
b)
service record card
c)
questionaire
d)
progress report
18.
Preparing for the Client Consultation you should have the following
a)
styling books
b)
word of mouth
c)
digital images
d)
portfolio of someonelse's work
e)
before and after photos of your work
19.
An example of a short-term goal is_______
a)
Paying off a 15 year mortgage
b)
losing 5 pounds
c)
paying off a $20,000 debt paying $100 a month
d)
making it to see the age 25
20.
Moral Principles by which we live and work
a)
ethics
b)
mission statement
c)
Life goals
d)
Goal Plan
21.
When taking notes, it is important to______
a)
ask many questions
b)
use colored pencils
c)
listen closely
d)
think about a related topic
22.
Is a method that can be used to create a visual representation of thoughts, ideas, or class notes
a)
Mneumonic
b)
Repetition
c)
Mind Mapping
d)
Note taking
23.
A(n) _________consists of the first letters of a series of words
a)
acronym
b)
rhyme
c)
visualization
d)
mind mapping
24.
An example of a long-term goal is_______
a)
saving for a four year degree
b)
planning a Christmas party
c)
write a three page research paper
d)
paying off a $15,000 debt at $1,000 month
25.
Prioritizing involves making a list of tasks that need to be done in which order?
a)
least important to most important
b)
most important to least important
c)
more specific to more general
d)
most general to most specific
26.
Learning how to handle confrontation and how to share your feelings in a professional manner are the most
important indicators of___________
a)
Perfectionism
b)
organizational tools
c)
dependability
d)
emotional stability
27.
Some Action Steps toward success to take are_____
a)
build self esteem, stay true to yourself and build on your strengths
b)
visualize success, be a perfectionist, and just let things happen no plan needed
c)
criticize yourself in order to get better, practice new behavior, take time to talk about your problems
d)
lack a game plan, base your life on others achievements,
28.
The conscious act of planning your life instead of just letting things happen________
a)
Prioritize
b)
Game plan
c)
Goal setting
d)
To-do-list
29.
An unhealthy compulsion to do things perfectly________
a)
Prioritize
b)
Professionalism
c)
Perfectionism
d)
Ethical
30.
Fulfilling ones full potential_________
a)
self actualization
b)
motivation
c)
self-management
d)
goal setting
31.
Putting off until tomorrow, what you can do today.
a)
short-term goal
b)
procrastination
c)
time-management
d)
prioritize
32.
Developing exceptional communication, decision making, image building, customer service, goal setting,
and time management are examples of , ___________which can help build a successful professional
foundation.
a)
business expertise
b)
professional development
c)
life skills
d)
continuing education
33.
______________techniques will save you time and needless frustration by uncovering needed solutions.
a)
time-management
b)
problem solving
c)
visualization
d)
goal setting
34.
Some Important life skills to practice are..
a)
Being helpful and caring for others
b)
making good friends
c)
Doing things your way because you are the Boss
d)
feeling good about yourself
35.
OSHA stands for
a)
Occupational Standards of Health Association
b)
Occupations of Safety and Health Agency
c)
Occupational Safety and Health Administration
d)
Oversight of Safety and Health
36.
The Environmental Protection Agency (EPA) registers many different types of
a)
antiseptics
b)
antibiotics
c)
diseases
d)
disinfectants
37.
The HIV virus is spread mainly through
a)
holding hands with an infected person
b)
sharing food with an infected person
c)
sharing bathroom facilities with an infected person
d)
sharing needles by intravenous drug users
38.
Completely destroying all microbial life including bacterial spores is known as
a)
cleaning
b)
laundering
c)
sterilizing
d)
sanitizing
39.
The process that eliminates most, but not necessarily all, microorganisms on nonliving surfaces is called________________
a)
fumigation
b)
disinfection
c)
sanitation
d)
sterilization
40.
5.25 percent sodium hypochlorite is also known as
a)
quaternary sodium
b)
enzymatic disinfectant
c)
household bleach
d)
phenolic disinfectant
41.
________________ are guidelines published by the CDC that require the employer and employee to assume that any human blood and body fluids are potentially infectious.
a)
safety procedures
b)
standard rules
c)
standard precautions
d)
safety precautions
42.
The invasion of body tissues by disease-causing pathogens______________________
a)
disease
b)
virus
c)
infection
d)
fungus
43.
___________________is the ability of a product to produce the intended effect; on a disinfectant label, it indicates specific pathogens destroyed or disabled when used properly
a)
eficacy
b)
product label
c)
state regulations
d)
OSHA
44.
What are the State Regulations for clean towels, linens, and capes?
a)
clean towels and linens should be used for each client, some states require freshly laundered capes for every client
b)
as long as there aren't any exposure incidents you can use the same towel
c)
change your towels for every other client
d)
if a client sneezes on the capes you can spray them with cleaner and use it on the next client
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