WorksheetsTEST IOH Unit 6 Communication in Healthcare
Total questions: 20
Worksheet time: 10mins
Name
Class
Date
1.
1.Which of the following is an example of non-verbal communication?
a)
sending an email
b)
rolling your eyes
c)
talking over the phone
2.
2. What type of communication is considered to be the most important and effective mode of business/healthcare communication?
a)
written
b)
non-verbal
c)
verbal
d)
visual
3.
3. This type of information/communication is provided by the patient and cannot be felt by the documenter. It often refers to symptoms and should be recorded in the patient's exact words.
a)
objective data
b)
informal data
c)
subjective data
d)
patient centered data
4.
4. BP 141/87; P 78; R 18 is an example of what type of data?
a)
objective data
b)
informal data
c)
subjective data
d)
patient centered data
5.
5. When charting, what should every entry start with?
a)
your name and credentials
b)
time only
c)
date only
d)
date and time
6.
6. What is the proper way to correct an error made while charting?
a)
scribble through it
b)
draw several lines through it
c)
draw a single line throught it, write error, the date and your initials
d)
use white out to hide the error
7.
7. When is it appropriate to chart care that you have provided for a patient?
a)
immediately before providing care
b)
at the end of the shift
c)
immediately after providing care
8.
8. You should only chart what you _____ and ______.
a)
have seen/done
b)
want to do/accomplish
c)
are getting ready to look at/ do
d)
think is important/have time to chart
9.
9. Which of the following is NOT a barrier to effective communication in healthcare?
a)
using medical terms that the patient is not familiar with
b)
speaking to a patient who is hard of hearing in the middle of a busy emergency room
c)
speaking the same language as the patient
d)
time constraints, such as attempting to have a 15-minute conversation in 5 minutes.
10.
10. What type of abbreviations can be used in healthcare>?
a)
any
b)
standard
c)
only those approved
d)
no abbreviations should be used
11.
11. True/False: Writing in pencil is acceptable when charting in healthcare.
a)
True
b)
False
12.
12. True/False: Active listening involves clarifying anything you do not understand, asking and making sure not to interrupt the patient when he/she is speaking.
a)
True
b)
False
13.
13. True/False: If it is NOT charted, it did NOT happen, even if you actually did it.
a)
True
b)
False
14.
14.True/False: Communication is simply the exchange of information.
a)
True
b)
False
15.
15. True/False: Effective communication improves patient understanding and satisfaction
a)
True
b)
False
16.
16. True/False: Effective communication can cause a patient to be more anxious about their illness
a)
True
b)
False
17.
17. True/False: Effective communication has no effect on building positive patient relationships.
a)
True
b)
False
18.
18. True/False: Ineffective communication cannot cause medical errors
a)
True
b)
False
19.
19. True/False: Ineffective communication leads to workplace conflict
a)
True
b)
False
20.
20. True/False: ineffective communication will not increase stress
a)
True
b)
False
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