Demonstrate procedures to schedule patient appointments.

Identify procedures to register patients.

Identify the parts of a patient chart.

State rules to maintain patient confidentiality according to HIPAA regulations.

What does Demographics and Administrative Information include in a patient chart?

According to the Security Rule, what are the three types of safeguards required to protect electronic Protected Health Information (ePHI)?

Determine maintenance requirements for supplies and equipment.

Identify procedures to maintain, stock, and inventory of supplies and equipment.

Identify unsafe conditions.

Coordinate meetings, events, and activities.

Select effective time management techniques.

Identify resources needed to complete a job assignment.

Define medical root words.

Define what specific suffixes mean in a medical terminology context.

Define what specific prefixes mean in a medical terminology context.

Define common medical abbreviations.

Communicate information using medical terms.

Differentiate between various medical specialties: Internal Medicine vs. Family Medicine.

Neurology vs. Psychiatry: Identify the primary focus, key organ system (if applicable), and common conditions treated for each specialty.

Use anatomical terminology to describe body parts and functions using the cornea as an example.

State healthcare facility policies and procedures.

Identify national, state and local standards for workplace safety in healthcare.

Determine laws governing healthcare professionals: Identify and state the purpose of HIPAA and EMTALA.

Explain laws and standards associated with employment and labor.

Explain the purpose of Material Data Safety Sheets (MSDS) used in a healthcare setting.

Explain laws associated with harassment.

Determine licensure and certification needed by healthcare professionals.

Identify standards of the Health Insurance Portability and Accountability Act (HIPAA).

Maintain patient confidentiality.

Identify threats to patient confidentiality.

Define expressed, implied and informed consent.

Identify practices and behaviors that result in malpractice, liability, and/or negligence.

Identify ethical issues related to healthcare.

Describe the various forms of communication common to healthcare.

Discuss the role of letters, memos, and reports in the healthcare business.

Manage telephone communications and use appropriate techniques to gather and record information.

Describe and analyze the impact of cultural diversity on the communication process.

Employ appropriate communication strategies for dealing with dissatisfied customers (e.g., face-to-face discussions, electronic correspondence and writing).

Identify techniques to respond to the emotional needs of patients and families (e.g., supportive listening).

Assist practitioner in management of communication activities.

Identify appropriate responses to difficult patient behavior.

List purposeful activities for cognitive skills.

Analyze the need for effective communication with members of interdisciplinary teams.