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WorksheetsService Mapping
Total questions: 123
Worksheet time: 1hrs 3mins
Which one of the following in the CMDB Identification and Reconciliation application allows a CMDB administrator to specify authorized data sources that can update a CMDB table or a set of table attributes?
Reclassification Tasks
Identification Rules
Occurrence Reconciliation Rules
Reconciliation Rules
To begin the configuration of tag-based services, tag values must be defined where?
Tag categories
Tag aliases
Tag-based service families
Tag libraries
In Service Mapping, which one of the following is true if a target host is already discovered and in the CMDB?
The host will be deleted in the CMDB and a new host record will be created during Service Mapping Discovery.
The host will be immediately rediscovered, but only the changes will be updated in the CMDB during Service Mapping discovery.
The host will be immediately rediscovered and updated in the CMDB during Service Mapping discovery.
The host will not be rediscovered during Service Mapping discovery.
ServiceNow only needs Domain user with local admin rights to discover Windows hosts as a part of a successful implementation of ServiceNow Discovery, however which of the following targets will not be discovered?
Windows Active Directory Servers
Windows DHCP Servers
Windows Domain Controller Servers
Windows DNS Servers
Using Pattern Designer, which one of the following Delimited Text Parsing Strategies could be used to parse a COM string for the entry?
Delimiter of comma, and position 3
Delimiter of location, and position 2
Delimiter of Carve and position 2
Delimiter of comma and position 2
In Service Mapping, when discovery is started, what is the execution strategy used to execute identification sections?
Identification Sections are executed randomly until one is successful and if no more than one section is successful an error will be displayed.
Identification Sections are executed randomly and the data grasped by the first successful match is used.
Identification Sections are executed one by one in the order they are listed and the last section that is successful is used.
Identification Sections are executed one by one in the order they are listed until the first successful match, which concludes the Identification phase.
Which of the following are benefits a service map can bring during an incident resolution?
Quickly identifies any recent incidents that occurred on components of the mapped service.
Narrows down possible affected components when a service is impacted.
Helps reduce the number of unplanned changes in a customer environment.
Helps pinpoint the root-cause after a faulty application is identified.
Quickly identifies any recent changes performed on components of the impacted service.
In Service Mapping, which one of the following best describes the process of discovery after an Entry Point is configured?
For each pattern that supports the Entry Point Type, run all the Identification Sections for each of the patterns.
For each pattern that supports the Entry Point Type, run Identification Sections until one finishes successfully and then run all Extraction Sections for the pattern.
For each pattern that supports the Entry Point Type, run all the Identification Sections and Extraction Sections for the pattern.
For each pattern that supports the Entry Point Type, run all the Identification Sections and Extraction Sections for the pattern until one finishes successfully.
Which one of the following is the most common risk that can negatively impact a Service Mapping project?
The customer external firewall does not meet the requirements needed for the Service Mapping MID Server to communicate with their ServiceNow instance.
MID server hardware requirements are beyond capacity of the customer.
Customer security team is not made aware early enough in the engagement of the credential requirements.
Customer is not using Active Directory for credential authentication.
Which one of the following best represents what the MID stands for in MID Server?
Monitoring, Integration, and Discovery
Management, Integration, and Discovery
Management, Instrumentation, and Discovery
Monitoring, Instrumentation, and Discovery
MID is not an acronym.
Which one of the following best describes the definition of an Entry Point?
A method by which a user interacts with a service or a CI interacts with another CI
A type of communication that is public between applications
A framework of solutions that defines communication between applications
A Host-Hosted or relation between CIs
Assuming Reconciliation Rules (Reconciliation Definitions) were configured exactly the same for both Data Sources, ServiceNow and ServiceWatch, for the Application (cmdb_ci_app) table and the following Data Source Precedence Rules are configured.
If an Application CI is discovered with a Data Source, ServiceNow, then if the same Application CI is discovered by the Data Source, AirIs, an update will be allowed.
If an Application CI is discovered with a Data Source, ServiceNow, then if the same Application CI is discovered by the Data Source, ServiceWatch, an update will be allowed.
If an Application CI is discovered with a Data Source, ServiceWatch, then if the same Application CI is discovered by the Data Source, ServiceNow, an update will be allowed.
If an Application CI is discovered with a Data Source, ServiceWatch, then if the same Application CI is discovered by the Data Source, AirIs, an update will be allowed.
Which one of the following is a public IP Address?
172.20.5.5
225.16.0.5
192.168.100.90
10.0.0.88
Which one of the following can be used to enable patterns to search for additional attributes and modify discovery logic: defined in an Identification Section without modifying the baseline pattern and potentially impacting upgrades?
Add step(s) to the pattern's Identification Section.
Add step(s) to the pattern's Connection Section.
Add step(s) to the pattern's Extension Section.
Add step(s) to the pattern's Update Section.
Add step(s) directly in the XML code.
Which of the following reasons would a prospect consider purchasing ServiceNow Event Management?
Determine incidents caused from a given event/alert.
Provide shared deployment capabilities to patch problem infrastructure.
Automatically generate incidents for certain classes of alerts.
Provide state-of-the-art monitoring capabilities across a wide array of different types of infrastructure.
Consolidate events from disparate monitoring tools into a consolidated central system.
Which one of the following Regular Expressions could be used to parse the value 5.2.0 from the string? Version 5.2.0
Versions+(d+.d+.d+)
Version (.*)
Version (d+)
Version (d+).(d+).(d+)
In the image, which one of the following best describes the lower icons?
The connections from HAProxy are to other CIs that had errors during discovery.
The connections from HAProxy are application clusters.
The connections from HAProxy could not be identified and are marked as a Generic Application.
The connections from HAProxy are marked as boundaries.
Assuming the Apache Web Server Identification Rule (CI Identifier) is configured as shown with the following Criterion attributes: 1) Class 2) Configuration file 3) Version. Yesterday, an Apache Web Server CI was discovered as part of Service Mapping. Today, the application owner upgraded the Apache Web Server to a different version and reran discovery of the service.
A. A duplication event will occur.
B. A new Apache Web Server CI is created.
C. The existing Apache Web Server CI will be reconciled with the upgraded Apache Web Server CI and its version will be updated.
D. The Apache Web Server CI will be reclassified as a Web Server.
Assume an Apache Web Server Identifier Entry is configured as shown:
The Apache Web Server Discovery Pattern has a step configured to collect the Configuration file data but NOT configured with a step to collect the Version information, what will happen when executing a Service Mapping CI discovery?
Identification error will occur.
The Apache Web Server CI will be reclassified as a Web Server CI
The Apache Web Server configuration item will be discovered successfully and either reinserted or updated in the CMDB
A duplication error will occur.
Which one of the following Linux commands can be used by a non-root user to return the process ID listening on port 8080?
sudo netstat -an | grep :8080
sudo netstat -an | grep :8080
netstat -anp | grep 8080
netstat -anp | grep :8080
When using the Pattern Designer, a Regular Expression parsing strategy is available from which operation?
Set variable
Match
Create connection
Parse file
In Event Management, if a Message key is not passed from an Event, which of the following Alert fields combine to populate the Message key on an Alert?
Task Description, Created
Node, Type, Resource, Number
Source, Number, Task
Source, Node, Type, Resource
In Service Mapping, when an application is identified as a Generic application, which one of the following is the cause?
No Pattern Identification Section matches
No Pattern Identification and Connection Section matches
No Identification Rule exists
No Pattern Connection Section matches
Which address is required for Service Mapping to discover a Load Balancer that does not previously exist in the CMDB?
Management IP address
MAC address
Public IP address
MID address
When running Service Mapping discovery, which of the following represents the root cause of the error? "Failed to access target system. Access is denied"
SSO authentication error
CLI permissions error
Application permissions error
Windows authentication error
Which one of the following ECC Queue records contains the XML payload returned from the MID Server that will be processed by the ServiceNow instance?
Input, Pending
Input, Ready
Output, Pending
Output, Ready
Which of the following is the correct order to create a Discovery Pattern?
Config.xml file updated and saved
Config.xml file created and saved
MD Server application stop
MD Server application start
In Service Mapping, which one of the following must be available or created in advance, in order to be able to create a Discovery Pattern?
Process Classifier
Identification Rule
CI Type/Table
Application Service
Which one of the following is a valid format when entering SSH Private Key credentials?
PEM
PGP
PKP
PDP
Which one of the following best describes what will happen if Discovery is configured with 3 MID Servers in a Load Balance Cluster with Shazam cluster support disabled?
All three MID Servers will be used during the Port Scan phase and all three will be used during the Classification phase.
Only one MID Server will be used during the Identification phase and all three will be used during the exploration phase.
Only one MID Server will be used during the Port Scan phase and only three will be used during the exploration phase.
All three MID Servers will be used during the Identification phase and only one will be used during the exploration phase.
In the following image of the Discovery Log, the green S represents which one of the following?
A library in the Connection Section of a pattern
A step in the Connection Section of a pattern
A step in an Identification Section of a pattern
A library in an Identification Section of a pattern
Using Pattern Designer, when configuring the first step in an Identification Section, which one of the following is considered a good practice?
Create a table for the process parameters
Check if connectivity variables are defined
Use a Parse File operation to extract necessary information from a configuration file
Use a Match operation on the process executable or command variable
Which one of the following is the output returned from the following Linux command? ls /*.xml
A list of all .xml files on the file system
A list of all .xml files in the current directory and all subdirectories
The command syntax is invalid
A list of all .xml files in the current directory
The application stack is as follows: IIS web server with an inclusion connection to an IIS Virtual Directory, and an outbound connection from the IIS virtual Directory to an MSSQL database. Which describes the correct number of Discovery Pattern identification and Connection Sections that evaluate to true when Service Mapping discovers a service with this application stack?
3 Identification Sections and 2 Connection Sections
2 Identification Sections and 1 Connection Section
2 Identification Sections and 2 Connection Sections
3 Identification Sections and 1 Connection Section
When using Pattern Designer, which one of the following best describes a variable proxy_urls[*].host?
The proxy_urls value from the first row of the host table
The proxy_urls values from all rows of the host table
The host field values from all rows of the proxy_urls table
The host field value from the first row of the table proxy_urls
Which best describes what Identification rules are?
Used to track duplicate CIs until resolved
Consists of one or more identifier entries that specify the criterion attributes that uniquely identify a CI
Used by the coalesce field when importing data into ServiceNow using a transform map
Allows the ability to assign a priority to data sources if multiple data sources are authorized to update the same table or table attributes
Which of the following commands does Service Mapping run on Linux-based targets that require elevated privileges (i.e. sudo)?
dir
type
service
netstat
In ServiceNow Discovery, which one of the following phases is the server RAM value discovered?
Port scan
Classification
Classification and Identification
Identification and Exploration
When planning for a Service Mapping engagement and deploying MID Servers into a customer environment, which outbound port must be open from the customer environment to allow the MID Server(s) to communicate to the customer ServiceNow instance hosted in the ServiceNow cloud?
80
443
646
8080
25
Which one of the following statements best explains the following URL: Error! Hyperlink reference not valid. SACmdManager.67:ip=198.51.100.66?
The user is starting the command Line Console and is able to send commands to the host 198.51.100.66.
The user is starting the Command Line Console and explicitly directs Service Mapping to use the MID Server 198.51.100.66 to execute commands.
This is not a valid URL for Service Mapping.
The user is starting the command Line Console and is able to send commands against the ServiceNow instance at 198.51.100.66.
In Event Management, which of the following rules allows for automatic task creation?
Alert Management
Event
Task
Alert Correlation
What table is information for tag-based mapping stored?
[cmdb_key_value]
[cmdb_ci_tag_value]
[cmdb_tag_value]
[cmdb_value_tag]
What is the default amount of time for MID to check for available updates?
30 minutes
60 minutes
5 minutes
15 minutes
When using a Delimited Text Parsing Strategy, what delimiter and position will parse 2014 from the string? 20140627-07:49:36
Delimiter of space and position 1
Delimiter of - and position 0
Delimiter of / and position 0
Delimiter of / and position of 1
Which of the following are created automatically when using the map option Create pattern from generic application?
Discovery Pattern, CI Type/Class, Process Classifier
CI Type/Class, Process Classifier, Identification Rule
Process Classifier, Connection Section, Discovery Pattern
Identification Rule, CI Class/Class, Identification Section
When building a Discovery Pattern, which one of the following operations results in a termination of the Identification or Connection Section if a condition is not met?
Set Parameter Value
Merge Table
Filter Table
Match
Which one of the following best represents the breadth of types of Configuration Items (CIs) discovered by running Service Mapping?
Hardware, Installed Software, Network Gear
Physical Components, Logical Components, Certificates
Applications, Licenses, IP Addresses
Cloud Services, Applications, CI Relationships
Hardware, Licenses, CI Relationships
After discovering load balancers in a customer environment, service candidates may appear on the Service Mapping Home page under which one of the following tiles?
Map
Fix
Approve
Completed
Review
You have run Service Mapping discovery against a customer service and discovered the CI in the image. The customer indicates that Apache should have an outgoing connection to Tomcat. Which one of the following could be the issue?
No Connection Section is defined for Apache to Tomcat.
Process is offline for Tomcat.
No Tomcat CI type is defined.
No Identification Rule is defined for Tomcat. Credentials are not configured for Tomcat.
A defined relationship between two Configuration Items (CIs), such as Runs on, Depends On, or Contains is called a what?
CI Attribute
Application to Application Relationship
Relationship Type
Dependency
In Service Mapping, which one of the following can be useful in determining which Patterns, Identification Sections, Connection Sections, and Steps are tried?
Workflow Log
Discovery Log
System Log
ECC Log
Which of the following are methods used to initiate discovery on a service?
Map multiple services suggested by Service Mapping by discovering the load balancers in an enterprise.
Map multiple services by importing entry points from a CSV file.
Map a single service defined by discovering an entry point.
Map services suggested by the discovery of MID Servers in an enterprise.
Map services based on Assets stored in the CMDB.
In Service Mapping, which one of the following icons represents a credential error on the Service map?
Yellow triangle
Generic application icon
Question mark
Red stop sign
Within the CMDB, all application CI types/Classes are children of which parent class?
Database Instance (cmdb_ci_db_instance)
Software (cmdb_ci_software)
Installed Software (cmdb_ci_installed_software)
Application (cmdb_ci_app)
License (cmdb_ci_license)
Which one of the following describes how a MID Server communicates with a ServiceNow instance?
Initiates on HTTPS
Responds on HTTPS
Responds on HTTP
Initiates on HTTP
Which one of the following best represents the output from the following Regular Expression?([\w\d\-\.]+)
Match a single character in the list between one and unlimited times.
Match a single character in the list one time.
Match a single character in the list between one and three times.
Match a single character in the list between one and one times.
Given the CMDB class structure shown, which types of Configuration Items (CIs) tables will be included in a report run against the Server (cmdb_ci_server) table?
CIs defined directly in Server [cmdb_ci_server] table and all parent classes
CIs defined directly in Server [cmdb_ci_server] table and all child classes
CIs defined directly in the Server [cmdb_ci_server] table
In Service Mapping, when discovery is started, what is the execution strategy used to run Connection Sections?
Connection Sections are executed one by one and connection will result from each successful section.
Connection Sections are executed randomly and connections will result from each successful section.
Connection Sections are executed one by one in the order they are listed until the first successful section.
Connection Sections are executed one by one in the order they are listed and a connection cannot be made from the last successful section.
Which one of the following is true for variables defined in an Identification Section?
Identification Section variables can also be used in all other Identification Sections in any pattern.
Identification Section variables can also be used in Pattern Types.
Identification Section variables can also be used in all other Identification Sections in the same pattern.
Identification Section variables can also be used in Connection Sections for the same pattern.
Identification Section variables can also be used in Connection Sections for any pattern.
During ServiceNow Discovery, which one of the following is the approximate number of hosts IPs that are per port scanned by a Discovery Schedule configured with an IP network as shown? 10.180.1.0/16
A. 4 million
B. 48 million
C. ~65 thousand
D. ~100 thousand
Which one of the following best describes the process that Service Mapping uses to run a command on a target device?
Service Mapping provides a task with the command that the MID Server collects; the MID Server executes the command on the target device, and returns the result to the ServiceNow instance in an XML payload.
The MID Server schedules a command to execute, executes the command on a target device, and returns the result to the ServiceNow instance in an XML payload.
Service Mapping sends a request to the target device to execute a command, and the target device returns the result to the ServiceNow instance through the MID Server.
Service Mapping sends a request to the target device to execute a command, and the target device returns the result to the ServiceNow instance.
In Pattern Designer, which one of the following best describes the Create Connection step?
Provides information about integrations to the host
Provides information about relationships between cluster members
Provides information about outbound connections to other CIs
Provides information about relationships between the host and installed software
Service Mapping provides visibility to the Operator in Agent Workspace without leaving the Workspace UI. This visibility includes what items associated with the CI?
Releases
Problems
Incidents
Alerts
Which of the following are potential benefits when implementing Service Mapping?
Reduced ongoing service map maintenance effort as a result of automated map updates
Faster service issue resolution and reduced downtime due to better root cause analysis
Reduction in change related incidents due to improved service visibility during change planning
Reduction in effort to create service maps
Improved Software Asset Management capabilities
When a Windows Server is reclassified from the Server (cmdb_ci_server) table to the Windows Server (cmdb_ci_win_server) table, which of the following describes the process that occurred?
Class Change
Class Upgrade
Class Switch
Class Downgrade
How many ServiceNow instances can one MID Server connect to?
1
5
Up to 238
Unlimited
Which one of the following ServiceNow application KPIs would improve most as a direct result of having visibility to a service map created through Service Mapping?
Problem Management: Number of Incidents per Known Problem
Incident Management: Mean Time to Resolve
Event Management: Signal to Noise Ratio
Change Management: Number of Major Changes
Which of the following represents the skills needed that a Service Mapping administrator or implementer should have?
Understanding of XML, Regex, Delimited text, and JSON
Intermediate or above Windows and Unix administration skills
Understanding of protocols such as HTTP, TCP, SNMP, SOAP, and REST
Scripting capabilities with respect to Unix and Windows commands
Sufficient skill to build an expressive data view
What component does Apache Tomcat represent in the following top-down topology? Cisco ACE & Apache Tomcat cluster & DB & Oracle database
Authentication provider
The function of the Apache Tomcat in this example is not conclusive
Mounting server
Web server
When a Windows Server is reclassified from the Server (cmdb_ci_server) table to the Windows Server (cmdb_ci_win_server) table, which one of the following describes the process that occurred?
Class Change
Class Upgrade
Class Switch
Class Downgrade
From the Service Mapping service map, which one of the following best describes the difference between the options Resume discovery and Run discovery?
Resume discovery continues a concluded discovery while Run discovery discovers part of the service map anew
Resume discovery and Run discovery are functionally identical
Resume discovery discovers part of the service map while Run discovery discovers the entire service map
Resume discovery discovers the entire service map while Run discovery discovers part of the service map anew
In the following image, the 5x next to Citrix XenA represents which one of the following?
Five outgoing connections from the cluster
Five members of a cluster
Five discovery outcomes on the CI
Five errors while identifying the CI
Cloud Dimensions has data centers, services, and servers represented in the image. Assuming each data center contains minimum one subnet, which one of the following is the best number of MID Servers for Cloud Dimensions to start with?
46 (one for each server)
5 (one for each service)
4 (one for each data center)
1 (one for all data centers)
During Service Mapping discovery, which one of the following is used to uniquely identify a configuration item to determine updates or inserts to the CMDB?
Reconciliation Rules
Coalesce Values
Identification Rules
Reconciliation Keys
Which feature allows an administrator to efficiently collect multiple CIs against a single host?
Probe
Discovery Schedules
Pattern
Quick Discovery
Reconciliation Rules for the Application (cmdb_ci_app) table are configured exactly the same for both ServiceNow and SCCM data sources and the following priorities are configured: ServiceNow Priority: 100 SCCM Priority: 200 Which of the following is true?
A. Applications discovered by ServiceNow can be updated by SCCM
B. Applications discovered by Altiris can be updated by SCCM
C. Applications discovered by Altiris can create application CIs in the CMDB
D. Applications discovered by SCCM can create application CIs in the CMDB
E. Applications discovered by SCCM can be updated by Altiris
From Pattern Designer under the CI Attributes section, next to the name field, the key displayed in this example represents?
Coalesce key
Criterion attribute
Tabular variable
Custom variable
Which one of the following Regular Expressions could be used to parse "San Diego" from the string "Location San Diego"?
Location (\w+ \w+)
Location (L*)
Location (\W) (\w)
Location (W)
Which omitted action will keep changes to a discovery pattern connection section from taking effect?
Exporting the updated pattern
Publishing the updated pattern
Saving the updated connection section
Saving the updated pattern
CI type is also known as which one of the following?
Table
Service Group
CI Identifier / Identification Rule
Discovery Pattern
In Service Mapping, what is the flow to support the discovery of a new application?
Create a CI Type, Reconciliation Definition, Discovery Pattern
Create a CI Type, CI Identifier, Discovery Pattern
Create a CI Type, Metadata Connection Rule, Discovery Pattern
Create Probes and Sensors, CI Type, Discovery Pattern
During ServiceNow Discovery, which one of the following protocols is used to extract data from printers?
WMI
SSH
SNMP
PowerShell
Which one of the following platforms is a MID Server most commonly installed on?
Windows Server
ESX Server
Network Device
UNIX Server
What are the roles of the Application Service Readiness Dashboard in ML-powered Service Mapping?
To list prerequisites and their readiness status for application service mapping
To clearly display the detailed mapping status of all discovered application services
To configure the related mapping process and MID probes
To monitor the performance of all active scheduled jobs
When resolving duplicate CIs, ServiceNow suggests a Master CI which includes which of the following criteria?
Newest created CI and CI with most relationships
Oldest created CI and CI with least related items
Oldest created CI and CI with most relationships
Newest created CI and CI with least-related items
In order for Service Mapping to successfully discover UNIX targets, which SSH credential can be granted with limited privileges to a user?
Root privileges
Domain accounts and local administrator privileges
WIC privileges
EDP privileges
Selective sudo (or sudo equivalent) access
In Service Mapping, which one of the following is true if host discovery fails on the entry point configuration item?
Service Mapping will continue to discover just the applications comprising the service
Service Mapping will stop until the discovery of the host is successful
Service Mapping will continue to discover just the connections comprising the service
Service Mapping will continue to discover applications and connections comprising the service
What is the recommended approach to map a heavily containerized service in a production environment?
Use a dynamic IP group
Leverage tag-based mapping
Apply low-complex discovery
Use manual application services
Which one of the following is the recommended starting point to resolve errors in bulk from the Service Mapping Home page under the Fix tile?
Resolve errors under the Configuration tile and continue to resolve errors under the below tiles
Resolve errors under the CIs/CMDB tile and continue to resolve errors under the above tile
Resolve errors under the Configuration tile and continue to resolve errors under the tiles to the right
Resolve errors under the Credentials tile and continue to resolve errors under the tiles to the left
When using Service Mapping Pattern Designer, which one of the following is the result when using the Parse command output operation with the following command: cat /etc/haproxy/haproxy.cfg
Display the contents of the file haproxy.cfg
Search for the contents of the file haproxy.cfg
Display files with .cfg in the left of the haproxy.cfg
List all files in the haproxy.cfg directory
When configuring SNMP credentials, which of the following is true? Choose 2 answers
SNMP Read/Write account is required
SNMP Read Only account is required
SNMP v1/2/3 is supported
Only SNMP v1/2 is supported
What describes the main feature offered by Service Mapping Plus?
Enables Kubernetes and cloud components to be added to service maps during tag-based discovery
A collection of connection rules that are used to automatically add CIs to one or more application services
An enhanced version of mapping based on Machine Learning (Predictive Intelligence)
A suite of quick start tests that can be run to verify Service Mapping still works as expected after upgrades and deployments
Which one of the following Identification Rule (CI Identifier) fields, when selected, determines CMDB updates/insert based on the configuration item’s (CI) own attributes, without taking other CIs or relationships into consideration?
Allow fallback to parent’s rule
Search rule
Application
Independent
In Service Mapping, which one of the following is used to discover the applications and outbound connections to other applications that appear on a Service map?
Identification Rules
Process Classifiers
Patterns
Metadata Rules
What is the function of the Unified Map feature in the Service Mapping Workspace?
To monitor the performance of application services
To visually display hierarchical relationships between configuration items
To automatically add traffic-related connections to maps
To provide a list of unmapped servers and their classifications
Service Mapping uses which table to build tag-based maps from?
Application Service (cmdb_ci_service_discovered)
Application (cmdb_ci_app)
Key Value (cmdb_key_value)
Servers (cmdb_ci_server)
Which one of the following represents the path in the following URL? http://somehost.com:8080/cmdbci/marvel/index.html?name=mento#DOWNLOADING
name=x-men
comics/marvel/index.html
somehost.com:8080
/comics/marvel/
During ServiceNow Discovery, credentials are stored in memory in which one of the following?
MID Server
SNMP Agent
ServiceNow Instance
Collector
What would you use to add service segments to an existing application service?
Enhaced Top-down Discovery
Automated Service Suggestions
Load Balancer Name Suggestions
Application Readiness Suggestions
In a ServiceNow instance, where would a user navigate to access the Service Mapping Workspace?
All > Service Mapping Workspace
All > Service Mapping > Service Mapping Workspace > Home
All > Service Mapping > Home
All > Service Mapping Workspace > Home
What are some of the enhanced Service Mapping and Discovery Patterns? Select 3
Google Cloud CDN
A10 load balancer
Azure Firewall
Azure Inventory
Citrix Xen Hyper-V
On the Service Mapping Workspace, where would a user view the suggested candidates for automated service suggestions?
Predictive Intelligence candidates
Application Readiness candidates
Recommended candidates
ML powered candidates
What are some of the requirements to use Application Service Readiness?
Enable Connection Suggestion property
Enable ACC Discovery
Enable Confidence Level property
Enable Predictive Intelligence plugin
Enable ADME property
Which one of the following is the most common risk that can negatively impact a Service Mapping engagement?
The customer external firewall does not meet the requirements needed for the Service Mapping MID Server to communicate with their ServiceNow Instance.
MID server resource requirements are beyond capacity of the customer.
Customer security team is not made aware early enough in the engagement of the credential requirements.
Customer is not using Active Directory for credential authentication.
On Unix platform, which credentials is used to limit access previledge?
SSH credentials
RDP credentials
Sudo
Domain access with local administrator
Which protocols is used to configure the Entry Point? (Choose 2 answers.)
HTTPS
TCP
HTTP
SNMP
Which ECC Queue record contains payload returned from a MID Server?
Input
Output
Pending
Ready
Which of the following save the credentials password in memory?
Servicenow instances
MID Server
SNMP Agent.
Credentials Affinity
When you run a pattern but nothing was changes after the discovery, why?
You forgot to save changes the record in update set
You forgot to save the pattern
You forgot to publish the pattern.
You forgot to verify the patter
What is the "KEY" in this picture mean?
Coalesce
Tabular
Scalar
Which platform does MID Server installed on? (Choose 2 answers)
Window
Network Devices
Unix
Linux
Which port is required for the MID Server to send outbound connection?
25
80
443
135
How can you run a discovery on a single host?
Quick Discovery
Run discovery
Discovery Schedule
View Discovery
What is the different between "Run discovery" and "Run again" related link?
Run again run canceled discovery while Run discovery run all discovery process
Run again run part discovery while Run discovery run all discovery process
Run again run all discovery process while Run discovery run part discovery
Run discovery run canceled discovery while Run again run part discovery
Which of the following version does Discovery support?
Only SNMP v1, v2
SNMP v1,v2,v3
SNMP v3
SSH
Which port is used my the MID Server WMI to send outbound connection?
80
25
135
443
The Event Management operator workspace can display all of the following except?
Alert groups
Manual application services
Discovered application services from Service Mapping
Correlation groups
Technical services
A Service is not viewable in Operator Workspace. What could be the issue?
The service is a manual service
The service is not set to operational
The service was created through Service Mapping
The service is a technical service
What is the baseline Identification Rule used to determine inserts or updates to all servers discovered by ServiceNow Discovery or Service Mapping?
Hardware Rule
Identification Rule
Reconcilation Rule
Classification Rule
What is true if host discovery fails on the entry point configuration item?
service mapping will stop until the discovery of the host is successful
F
T
What order should Service Mapping errors be resolved in?
To left to bottom right
T
F
When selected, then if at least one criterion attribute is not null, attempt matching with an identifier entry even if there are criterion attributes that are null.
Allow null attribute
T
F
Allows the identification rules of the CI's parent to be used if a match is not found for this identification rule. Applies only for dependent identification rules.
Allow fallback to parent's rules
T
F
