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WorksheetsManagement and Organizational Concepts Quiz
Total questions: 23
Worksheet time: 12mins
TQM is defined as:
Coordinated effort to improve satisfaction, participation, partnerships, and continuous improvement
Reducing costs only
Informal communication
Planning structure
A part of TQM focused on customers is:
Supplier partnership
Continuous improvement
Customer satisfaction
Employee participation
A part of TQM that gives workers input is:
Customer satisfaction
Employee participation
Supplier partnerships
Line authority
Job rotation is defined as:
Giving more responsibility and motivation
Moving workers between tasks to reduce boredom
Breaking down jobs into smaller steps
Grouping jobs by product
Job enrichment is:
Adding motivating factors and more responsibility
Rotating between jobs
Outsourcing functions
Tracking accountability
Departmentalization means:
Assigning accountability
Grouping jobs into manageable units
Writing contingency plans
Motivating workers
Grouping by function means:
By region/location
By customer type
By work activity (finance, HR, marketing)
By product lines
Grouping by product means:
Jobs aligned to specific products/services
Jobs aligned to regions
Jobs aligned to customers
Jobs aligned to employees’ skills
Grouping by location is when:
Jobs are structured around geography/region
Jobs are structured by industry
Jobs are structured by product line
Jobs are structured by customer
Grouping by customer means:
Organized by geographic regions
Organized by customer needs (retail vs. wholesale)
Organized by functions
Organized by suppliers
Accountability is defined as:
Obligation to accomplish assigned tasks
Authority to command
Freedom from responsibility
Employee satisfaction
A centralized organization is:
Authority spread widely
Authority concentrated at the top
Authority given only to middle managers
Authority outsourced
A decentralized organization is:
Authority concentrated at the top
Authority spread widely throughout levels
Authority limited to finance
Authority outside the company
Line structure means:
Direct chain of command
Authority only with employees
Outsourced functions
Combined product and function
Line-and-staff structure includes:
Line authority plus staff advisors
Outsourcing
No chain of command
Decentralization only
Matrix structure combines:
Location and customer
Product and function
Finance and HR
Line and virtual
Virtual structure means:
Most functions outsourced, very flexible
Pure line authority
Staff advising only
Rigid centralization
Business culture is defined as:
Formal contracts
Shared values, beliefs, and behaviors shaping the workplace
Strategic planning
Customer service rules
An ad hoc committee is:
Permanent with recurring tasks
Short-term with a specific purpose
Investigates major issues only
Manages daily functions
A standing committee is:
Short-term, one-time purpose
Permanent with recurring tasks
Investigative group only
Outsourced
A task force is defined as:
Temporary group investigating major problem/decision
Permanent recurring committee
Line authority advisors
Matrix function
The grapevine is defined as:
Informal communication network inside an organization
Formal chain of command
Customer feedback loop
Supplier communication system
The grapevine can:
Only harm morale
Boost morale or spread conflict
Replace official communication
Reduce productivity automatically
