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WorksheetsAdmin Theory Quiz
Total questions: 37
Worksheet time: 20mins
Corporate image or reputation describes the manner in which a company, it’s activities and its products or services are perceived by outsiders. Corporate image can be implemented through the following;
Policy Statements
Training
Being a millionaire
Hiring specialist staff
Identify the features of corporate image
Making sure GDPR is adhered to
Standardised colours fonts and graphics
An easily recognisable logo
A standardised store layout
Match the following benefits of corporate image with the correct statement:
This can be used as an effective promotion and marketing tool as it will help customers to remember the organisation. It gives the organisation a competitive edge, customers are likely to shop at an organisation they are aware of.
Consistency
A valuable asset
An instantly recognisable brand
A professional reputation
What are the consequences of a negative public image
Less professional reputation
More professional reputation
Staff are less consistent
No recognisable brand
Identify the features of Corporate Image
Logo
Standardised documents - fonts/colours/graphics
Shiny shoes
Slogan
Staff Uniform
Identify the benefits of having a corporate image
No recognisable brand
Staff are more consistent
Less professional reputation
Instantly recognisable brand
Which of the following are electronic methods of communication?
Blog
Letter
Memo
Which methods of communication would you use for an announcement of special offers to customers/potential customers?
Word of mouth
Social media
Website
Corporate image is the way that a company is perceived by others
True
False
How would you describe a task?
The ability to do something
The duties and roles involved in the job
A job description
A quality
What qualities are required to be an admin assistant?
Polite and organised
Likes to work individually
Impatient and confident
Unreliable and friendly
How would you describe a 'skill'?
The duties involved in the job
The qualifications
The ability to do something
A characteristic
What skills are required for an admin assistant?
Good numeracy & literacy skills
Use the internet and email
To be a good public speaker
To have a qualification in physics
Which of the following is NOT a task that an Admin Assistant would carry out?
Producing and amending word-processed documents
File Management
Organising travel and accommodation arrangements
Painting manager's office space
Identify the following TASKS an Admin Assistant would carry out
Create and update Spreadsheets
Be patient
Be approachable
Organise travel and accommodation for managers
Have good IT Skills
Which of the following is a feature of good customer service? (pick 2)
Putting the customer first
Responding to emails a week later
Ignoring phone calls from customers
Providing a good after-sales service
Which of the following are benefits of good customer service? (pick 2)
Keeping loyal customers
Poor competitive edge
Higher staff turnover
Attracting new customers
Which of the following are impacts of poor customer service? (pick 2)
Reduced costs
Demotivated employees
Lower staff turnover
Loss of customers
What do we call this?
Row
Column
Cell
Workbook
What is this?
Row
Column
Cell
Workbook
What is the highlighted cell reference?
C9
C10
B10
D9
What Correction needs carried out here?
Adjust Row
Adjust Column
Wrap Text
Merge Cells
What does this symbol mean?
Sum
Average
Autosum
Total
What formula would give the total?
=Max(B3:B9)
=Total(B3:B9)
Sum(B3:B9)
=Sum(B3:B9)
Identify the features of Corporate Image. (more than 1 answer)
Logo
Standardised documents - fonts/colours/graphics
Shiny shoes
Slogan
Staff Uniform
What are the consequences of a negative public image. (more than 1 answer)
Less professional reputation
More professional reputation
Staff are less consistent
No recognisable brand
Identify the benefits of having a corporate image. (more than 1 answer)
No recognisable brand
Staff are more consistent
Less professional reputation
Instantly recognisable brand
HASWA 1974 stands for...
Health and Safeguarding Workforce Alliance
Health and Safety at Work Act
Health and Safety Wellness Alliance
Health and Signaling Working Act
Both the employer and employee have responsibilities for health and safety?
False
True
Provide adjustable seating, ensuring screens are adjustable and able to tilt, identifying hazards and providing protect clothing are responsibilities of...
The Employee
The Employer
Which of the following are responsibilities of the employer? (more than 1 answer)
Ensure safe methods of working and conditions e.g. accident forms
Ensure employees are allowed breaks from workstations
Co-operate with management on health and safety matters
Ensure attending training sessions and keep up to date on changes to H&S regulations
What is Repetitive Strain Injury (RSI)?
This is a common sports related injury which impacts workers movements and causes discomfort when working in an office environment
Pain when you do not move muscles often enough causing a build up of calcium in the joints
A condition which means individuals require to have additional breaks to move their joints to avoid stiffness
Pain in muscles, tendons and nerves caused by repetitive tasks such as using a keyboard
Health and Safety (Display Screen Equipment) Regulations 1992 was created to try and minimise which of the following risks when using VDU's (monitors)? (more than 1 answer)
Eye strain
Back pain
Repetitive strain injury
Headaches
