WorksheetsUnit 1 Test H&T 2
Total questions: 99
Worksheet time: 50mins
Name
Class
Date
1.
The back of the house in a restaurant operation refers to
a)
the corporate offices.
b)
the parking lot and outside seating.
c)
positions that deal with guest problems.c. positions that do not deal with guests directly.
2.
A management style reflects how a manager
a)
dresses in the work environment.
b)
organizes the office and workspace.
c)
feels about employees and other managers.
d)
behaves with employees.
3.
People who see a need and then create a business to fill that need are called
a)
Manager
b)
Entrepreneurs.
c)
intrapreneur.
d)
venture capitalist.
4.
People who create and innovate new ideas for their employer are called
a)
entrepreneurs.
b)
Intrapreneurs.
c)
strategists.
d)
brainstormers.
5.
When surveying the competition, an entrepreneur finds similar products that will fill the need she is exploring. This type of competition is called
a)
Product-level competition
b)
Financial-level competition
c)
Class competition
d)
Destination competition
6.
What is the main reason some new restaurants go out of business quickly?
a)
Poorly managed cash flow
b)
Lack of online presence
c)
Inability to control expenses
d)
Lack of business knowledge
7.
Which entrepreneurial trait is the ability to stick to something, even when others might quit?
a)
Resilience
b)
Passion
c)
Vision
d)
Determination
8.
Which determines the success of many hospitality and tourism businesses?
a)
People who can invest in the business
b)
Owners reinvesting in their operation
c)
People with discretionary income to spend
d)
A strong marketing program
9.
Which entrepreneurial trait thinks about the future and creates a plan for it?
a)
Passion
b)
Vision
c)
Resilience
d)
Strong willed
10.
Which factor can have a devastating effect on consumer habits, employment, and the economy?
a)
Infrastructure
b)
Population
c)
Health crises
d)
Human capital
11.
Earthquakes and mudslides can affect the economy and are examples which factor?
a)
Politics
b)
Current trends
c)
Health crises
d)
Natural disasters
12.
Money that is lent to a business in return for a portion of ownership in the business is called
a)
debt financing.
b)
venture capitalists
c)
equity financing.
d)
crowdfunding.
13.
What is crowdfunding?
a)
An individual lends money with the assumption that it will be repaid with interest.
b)
Private investors who represent investment firms that specialize in high-risk businesses.
c)
People donate to businesses through sites like GoFundMe because they believe in the business’ cause.
d)
Large groups of people invest small amounts in a business venture.
14.
When an individual or entity lends money with the assumption that it will be repaid, presumably with interest, it is called
a)
debt financing.
b)
donation financing.
c)
crowdfunding.
d)
venture capitalist.
15.
Which type of funding includes private investors who represent investment firms that specialize in high-risk, and presumably high-return, businesses?
a)
Donation financing
b)
Crowdfunding
c)
Venture capitalists
d)
Equity financing
16.
Which type of funding provides no financial return on investment and does not need to be paid back?
a)
Donation financing
b)
Debt financing
c)
Venture capitalist
d)
Crowdfunding
17.
A venture capitalist is interested in helping to fund a new organic café. The venture capitalist can find information about the business in the
a)
action plan.
b)
business plan.
c)
mission statement
d)
performance appraisal form.
18.
Which part of the business plan includes the mission statement, history of the organization, and the internal structure?
a)
Executive summary
b)
Products and services
c)
Company profile
d)
Strategic plan
19.
In a business plan, what information can be found in the strategic plan?
a)
Forecasts, feasibility study, and funding
b)
Industry, competitive, market, and SWOT analysis
c)
Specifications on what the business will offer or provide
d)
Action plan and timeline of the business operations
20.
What helps to protect businesses from being sued in the event of an accident?
a)
Contract
b)
Warranty
c)
Insurance
d)
Business plan
21.
In order for any business to open, states require
a)
insurance.
b)
a business license.
c)
employee certifications.
d)
an employer identification number.
22.
What does a business need so that it can purchase goods tax-free to avoid the double taxation that would occur when buying and selling items?
a)
Seller’s permit
b)
Certificate of occupancy
c)
Business license
d)
Permit to resell
23.
When starting a new business, it is important to develop a
a)
brand.
b)
name.
c)
trademark.
d)
marque.
24.
The value of a brand is called brand
a)
worth.
b)
equity.
c)
rate.
d)
price.
25.
A communication concept that helps to support your brand is called a(n)
a)
Channel.
b)
global distribution system.
c)
innovated strategic plan.
d)
integrated marketing communication.
26.
Innovative Gaming is a new business looking to see how potential customers will react to their products. They are planning to do a series of focus groups to gauge customer input. This is an example of
a)
branding.
b)
market testing.
c)
innovative marketing.
d)
a value proposition.
27.
A communication produced by the company for external consumption is called
a)
external communications.
b)
a press release.
c)
public relations.
d)
an official statement.
28.
An official statement made by a company and intended for external publication is called a(n)
a)
announcement.
b)
proclamation.
c)
press release.
d)
testimonial.
29.
Judy’s Bar and Grill is offering a free appetizer to all guests who come in on Tuesday and purchase a meal. This is an example of
a)
Branding.
b)
a promotion.
c)
a loyalty program.
d)
a bonus.
30.
A local restaurant has experienced a foodborne illness outbreak and the management team will meet to determine the best way to report the incident to the media. This is an example of
a)
market testing.
b)
crisis management.
c)
productive supervising.
d)
sales promotion.
31.
People without a financial interest in the company that an entrepreneur can go to for impartial advice are called
a)
mentors.
b)
counselors.
c)
advisers.
d)
gurus.
32.
What federal agency was set up to help small businesses with mentoring, expert advice, training, learning, and networking?
a)
Chambers of commerce
b)
Small Business Administration
c)
The National Restaurant Association
d)
American Hotel & Lodging Association
33.
Which management style makes decisions without taking others’ opinions into account?
a)
Autocratic
b)
Bureaucratic
c)
Democratic
d)
Laissez-faire
34.
When should the democratic management style be used?
a)
When implementing big changes in company policies
b)
When employees are competent and the goal is to get more creativity from them
c)
When employees are new or when an exact way of doing this is always needed
d)
When employees have experience and seeking their input would motivate them and improve productivity
35.
The laissez-faire management style
a)
makes decisions without taking others’ opinions into account.
b)
commits to the process and promotes doing things “by the book.”
c)
encourages employees to make decisions and do their best with minimal direction or interference.
d)
promotes open communication and considers the opinions of employees when making decisions.
36.
A cashier in a museum’s coffee shop has to handle cash and keep proper sales records. He must adhere to specific policies and procedures for both legal and tax purposes. What management style should you use with him?
a)
Laissez-faire
b)
Bureaucratic
c)
Democratic
d)
Autocratic
37.
When employees are competent and the goal is to get more creativity from them, which management style is best?
a)
Laissez-faire
b)
Bureaucratic
c)
Democratic
d)
Autocratic
38.
When a company is making big changes in policies in which even experienced employees need to learn a new way of doing things, what management style is most appropriate?
a)
Laissez-faire
b)
Bureaucratic
c)
Democratic
d)
Autocratic
39.
The visionary leadership style
a)
keeps decision-making power and does not share most critical knowledge.
b)
views his or her position as a motivator and encourager for staff, rather than rule enforcer.
c)
sees the potential for how things should be and then takes steps to get there.
d)
helps to develop employees by working on identifying weaknesses and improving skill sets.
40.
Which leadership style avoids action until mistakes or problems can no longer be ignored?
a)
Assertive
b)
Coaching
c)
Passive
d)
Servant
41.
What is the key to effective leadership?
a)
Using a leadership style that has often worked in the past
b)
Selecting a leadership style that is comfortable for you
c)
Allowing your employees to choose your leadership style
d)
Adopting the right leadership style for each situation
42.
The understanding of the relationships between leaders, other people, and the work environment to better and more efficiently complete work tasks is called
a)
management.
b)
professionalism.
c)
leadership.
d)
modeling.
43.
Successful leaders admit when they are wrong, create a positive culture, and
a)
stress the need to follow the organization’s rules.
b)
keep employees focused on the specific tasks of their job.
c)
have emotional intelligence.
d)
usually started out as entrepreneurs.
44.
Effective leaders must be able to manage
a)
tasks, people, and conflict.
b)
time, stress, and motivation
c)
objectives, ethics, and goals.
d)
budgets, labor costs, and schedules.
45.
When a leader considers established goals and objectives when making decisions, they are being
a)
decisive.
b)
credible.
c)
strategic.
d)
transparent.
46.
When a leader provides employees with information about why a change is needed they are engaging in
a)
motivation.
b)
transparency.
c)
change management.
d)
emotional intelligence.
47.
Who is the first level of management?
a)
Supervisor
b)
Shift manager
c)
Department manager
d)
General manager
48.
Who are the communicators between employees and managers?
a)
Supervisors
b)
Shift managers
c)
Department managers
d)
General managers
49.
The degree to which employees feel connected with their company, their positions, and their fellow employees is called
a)
professionalism.
b)
teamwork.
c)
employee engagement.
d)
emotional intelligence.
50.
What is peer training?
a)
When a staff member is trained by co-workers, not supervisors or management
b)
When managers teach employees the functions of another job within the operation
c)
When a company uses new employees to train the existing employees
d)
The process that helps new employees learn about the procedures and policies of the operation
51.
Easy-to-understand, step-by-step instructions that provide guidance, policies, processes, and standards for each position in the business are called
a)
bylaws.
b)
organizational goals.
c)
performance standards.
d)
standard operating procedures.
52.
What tool helps managers to set productivity standards and establish the most efficient way to complete tasks?
a)
Standard operating procedures
b)
Training manual
c)
Just in time standards
d)
Job descriptions
53.
What type of SOP covers items such as determining food cost percentages?
a)
Brand SOP
b)
Ownership SOP
c)
Operational SOP
d)
Back of house SOP
54.
Which type of SOP describes the procedures used at the place of business?
a)
Brand SOP
b)
Operational SOP
c)
Ownership SOP
d)
Management company SOP
55.
What does the “R” in SMART stand for?
a)
Realistic
b)
Repeatable
c)
Responsible
d)
Relevant
56.
An experienced person who has been working at the business for some time and takes on a person who has shown interest in that career field is called a(n)
a)
sponsor.
b)
intern.
c)
mentor.
d)
apprentice.
57.
You work at the front desk, but your supervisor has given you an assignment in housekeeping. You are not familiar with the protocols here and have never worked in that department. This is known as a(n)
a)
sponsorship.
b)
stretch assignment.
c)
evaluative assignment.
d)
internship.
58.
What is a short statement that summarizes the company beliefs, values, and reason for existence?
a)
Action plan
b)
Mission statement
c)
Organizational goals
d)
Vision statement
59.
What can build employee engagement, focus attention on a positive employee work environment, and emphasize social or environmental accountability?
a)
Transparency
b)
Peer training
c)
Employee engagement
d)
Corporate social responsibility
60.
The process of interviewing and evaluating potential employees to determine who would be the best person to work at the company is called
a)
job selection.
b)
interviewing.
c)
onboarding.
d)
evaluating.
61.
The process of familiarizing employees with the operation and their specific job is called
a)
orientation.
b)
onboarding.
c)
modeling.
d)
on-the-job training.
62.
A management style reflects how a manager
a)
dresses in the work environment.
b)
organizes the office and workspace.
c)
feels about employees and other managers.
d)
behaves with employees.
63.
Which management style makes decisions without taking others’ opinions into account?
a)
Autocratic
b)
Bureaucratic
c)
Democratic
d)
Laissez-faire
64.
When should the democratic management style be used?
a)
When implementing big changes in company policies
b)
When employees are competent and the goal is to get more creativity from them
c)
When employees are new or when an exact way of doing this is always needed
d)
When employees have experience and seeking their input would motivate them and improve productivity
65.
The laissez-faire management style
a)
makes decisions without taking others’ opinions into account.
b)
commits to the process and promotes doing things “by the book.”
c)
encourages employees to make decisions and do their best with minimal direction or interference.
d)
promotes open communication and considers the opinions of employees when making decisions.
66.
A cashier in a museum’s coffee shop has to handle cash and keep proper sales records. He must adhere to specific policies and procedures for both legal and tax purposes. What management style should you use with him?
a)
Laissez-faire
b)
Bureaucratic
c)
Democratic
d)
Autocratic
67.
When employees are competent and the goal is to get more creativity from them, which management style is best?
a)
Laissez-faire
b)
Bureaucratic
c)
Democratic
d)
Autocratic
68.
When a company is making big changes in policies in which even experienced employees need to learn a new way of doing things, what management style is most appropriate?
a)
Laissez-faire
b)
Bureaucratic
c)
Democratic
d)
Autocratic
69.
The visionary leadership style
a)
keeps decision-making power and does not share most critical knowledge.
b)
views his or her position as a motivator and encourager for staff, rather than rule enforcer.
c)
sees the potential for how things should be and then takes steps to get there.
d)
helps to develop employees by working on identifying weaknesses and improving skill sets.
70.
Which leadership style avoids action until mistakes or problems can no longer be ignored?
a)
Assertive
b)
Coaching
c)
Passive
d)
Servant
71.
What is the key to effective leadership?
a)
Using a leadership style that has often worked in the past
b)
Selecting a leadership style that is comfortable for you
c)
Allowing your employees to choose your leadership style
d)
Adopting the right leadership style for each situation
72.
The understanding of the relationships between leaders, other people, and the work environment to better and more efficiently complete work tasks is called
a)
management.
b)
professionalism.
c)
leadership.
d)
modeling.
73.
Successful leaders admit when they are wrong, create a positive culture, and
a)
stress the need to follow the organization’s rules.
b)
keep employees focused on the specific tasks of their job.
c)
have emotional intelligence.
d)
usually started out as entrepreneurs.
74.
Effective leaders must be able to manage
a)
tasks, people, and conflict.
b)
time, stress, and motivation
c)
objectives, ethics, and goals.
d)
budgets, labor costs, and schedules.
75.
When a leader considers established goals and objectives when making decisions, they are being
a)
decisive.
b)
credible.
c)
strategic.
d)
transparent.
76.
When a leader provides employees with information about why a change is needed they are engaging in
a)
motivation.
b)
transparency.
c)
change management.
d)
emotional intelligence.
77.
A manager has worked for Benjamin’s Fish Fancy for five years. She started as a waitress, then moved to shift supervisor, then to assistant manager, and then to manager. This is an example of which type of progression?
a)
Career lattice
b)
Transferable
c)
Career ladder
d)
Unusual
78.
An employee who is combining on-the-job training with off-the-job learning to earn a certificate is a(n)
a)
intern.
b)
apprentice.
c)
community organizer.
d)
summer employee.
79.
A position, paid or unpaid, that allows students to earn school credit while gaining experience and skills is called a(n)
a)
apprenticeship.
b)
internship.
c)
mentoring.
d)
fellowship.
80.
A professional association may give an individual who has demonstrated a high level of skill and met certain performance requirements a(n)
a)
award.
b)
certification.
c)
diploma.
d)
scholarship.
81.
Organizations to which members pay dues or a fee for access to tools, resources, partnerships, networking, discounts, and educational opportunities are called
a)
apprenticeships.
b)
industry partners.
c)
professional associations.
d)
community service organizations.
82.
One of your employees is a person who can create a future vision, motivate others, and build a successful team. She is best described as a
a)
leader.
b)
follower.
c)
partner.
d)
supporter.
83.
A brief letter that introduces an applicant to an employer is called a
a)
résumé.
b)
portfolio.
c)
cover letter.
d)
job application.
84.
What is a job portfolio?
a)
A letter that shows an applicants’ experience and qualifications
b)
A collection of materials that shows who and what an applicant has done
c)
An explanation of the tasks and responsibilities of a position
d)
A summary of an applicant’s personal, educational, and professional qualifications and experience
85.
The form filled out by anyone who wants a job in an operation is called a
a)
résumé.
b)
cover letter.
c)
portfolio.
d)
job application.
86.
To “sell” your qualifications and skills to a future employer, you should have a clear and concise
a)
résumé.
b)
job application.
c)
job description.
d)
letter of recommendation.
87.
What type of document would contain the following statements?
4 lines
88.
*Greet customers in a professional manner.
4 lines
89.
*Replace food utensils and beverage glasses to the appropriate areas as needed.
4 lines
90.
*Provide cleaning duties when necessary for spilled food or beverages.
a)
Job specification
b)
Job description
c)
Employee rating scale
d)
Performance measurement
91.
A method of connecting with several people to build relationships that may result in career advancement and knowledge or career enhancements is called
a)
friending.
b)
emailing.
c)
networking.
d)
interviewing.
92.
A job search tool that depicts real examples of previous school and employment experiences to demonstrate the qualifications listed on a résumé is called a(n)
a)
letter.
b)
application.
c)
portfolio.
d)
job application
93.
A closed-ended question asks you to
a)
give a simple yes or no answer.
b)
think thoughtfully and in-depth.
c)
share a story about your past behavior.
d)
consider what you would do in a hypothetical situation.
94.
Which type of interview question is “Where do you see yourself in five years?”
a)
Open-ended
b)
Closed-ended
c)
Behavioral
d)
Situational
95.
Which is an example of a scenario-based question?
a)
How many weekends can you work?
b)
Have you ever worked as line cook and, if so, what did you prepare?
c)
What was one time when you had a customer with a complaint?
d)
If you’re working as a server in a restaurant and a guest is upset with their meal, what would you do?
96.
What type of communication is used when the general manager gives the chef a thumb’s up?
a)
Verbal
b)
Visual
c)
Written
d)
Nonverbal
97.
Behavioral-based questions can be answered using the STAR method, which addresses the Situation, the Task, the Action and the
a)
Result.
b)
Referral.
c)
Recommendation.
d)
Responsibilities.
98.
Which is an example of professional behavior?
a)
Make eye contact.
b)
Do all the talking.
c)
Act nervous and unsure of yourself.
d)
Do not directly address the person by name.
99.
An applicant is interviewing for a position as a sous chef at an upscale resort. When asked about his goals, he states that he plans to open his own restaurant within a year. He is just waiting for one additional investor. The interviewer will likely
a)
be excited to hear that the applicant has such impressive goals.
b)
not want to hire someone who is already planning to leave.
c)
recommend that the applicant go to work for a franchise group.
d)
ask the applicant for other referrals.
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