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Communication and Conflict Resolution

Total questions: 20

Worksheet time: 10mins

Name
Class
Date
1.

positive peer pressure

a)

social pressure among people of the same age or status that contributes to good health and can be beneficial

b)

negative influence from peers that leads to unhealthy behaviors

c)

pressure to conform to societal norms regardless of personal beliefs

d)

encouragement to engage in risky behaviors for social acceptance

2.

negative peer pressure

a)

social pressure among people of the same age or status that encourages unhealthy behaviors or is not respectful

b)

positive influence from friends that promotes healthy choices

c)

encouragement from peers to engage in sports and physical activities

d)

social interactions that foster mutual respect and understanding

3.

conflict

a)

A disagreement or argument that occurs due to misunderstandings or differing priorities, values, goals, or needs

b)

A peaceful resolution to a disagreement

c)

A situation where everyone agrees

d)

A method of negotiation that avoids arguments

4.

communication

a)

exchange of spoken or unspoken messages between people

b)

the act of writing letters or emails

c)

the process of sending and receiving signals

d)

the ability to speak multiple languages

5.

refusal skills

a)

set of skills designed to help someone avoid participating in unhealthy behaviors

b)

a technique for improving communication skills

c)

a method for enhancing physical fitness

d)

a strategy for increasing academic performance

6.

active listening

a)

the act of ignoring distractions while someone is speaking

b)

the act of concentrating on the person talking and acknowledging what one has heard

c)

the process of formulating a response while the other person is speaking

d)

the ability to hear sounds without understanding their meaning

7.

mediator

a)

neutral third party who attempts to help people involved in a conflict reach an agreement

b)

individual who escalates conflicts between parties

c)

person who decides the outcome of a dispute

d)

someone who observes a conflict without intervening

8.

peer mediation

a)

process in which specially trained students work with other students to resolve conflicts

b)

a method for teachers to discipline students

c)

a technique for students to avoid conflicts altogether

d)

a program for peer tutoring in academic subjects

9.

conflict-resolution skills

a)

strategies for working through a disagreement or argument in positive, productive ways

b)

methods for avoiding disagreements altogether

c)

tactics for winning arguments

d)

skills for effective communication without resolution

10.

communication process

a)

a method of sending messages through technology

b)

a series of actions people use to exchange ideas, thoughts, feelings, and information

c)

the act of speaking without listening

d)

the use of body language to convey emotions

11.

passive

a)

hiding or not clearly stating needs, wants, and feelings

b)

expressing thoughts and feelings openly and directly

c)

being overly aggressive in communication

d)

ignoring the needs and feelings of others

12.

passive-aggressive

a)

using direct communication to express needs and feelings

b)

using techniques that do not clearly state needs, wants, and feelings to make demands of and insult others

c)

openly expressing anger and frustration

d)

using humor to mask true feelings

13.

compromise

a)

a complete agreement without any concessions

b)

an agreement in which two sides come together and each side gives in a little

c)

a situation where one side wins completely

d)

a formal contract that cannot be changed

14.

nonverbal communication

a)

use of body language, tone and volume of voice, and other wordless signals to send a message

b)

the use of spoken words to convey information

c)

a method of communication that relies solely on written text

d)

the process of interpreting written messages through reading

15.

aggressive

a)

making demands of and insulting others

b)

being overly polite and accommodating

c)

showing indifference to others' feelings

d)

expressing thoughts in a calm and rational manner

16.

peer pressure

a)

social pressure among people of the same age or status; can make people feel like they need to do and like the same things to be liked or respected

b)

the influence of older individuals on younger people to conform to societal norms

c)

the tendency to avoid social interactions to maintain personal beliefs

d)

the pressure to excel academically and outperform peers

17.

misunderstandings

a)

failures in communication that lead to conflict

b)

clear communication strategies

c)

effective conflict resolution techniques

d)

ways to improve understanding

18.

verbal communication

a)

use of words, spoken or written, to send a message

b)

the ability to communicate through body language

c)

the process of sharing information through visual aids

d)

the act of listening without responding

19.

pressure

a)

A motivation to do an activity or take on certain qualities; can be internal or external

b)

A measure of the force applied to a surface

c)

A type of emotional response to stress

d)

A physical state of matter

20.

I-statements

a)

words that explain how the speaker feels without judging the receiver

b)

phrases that criticize the listener's actions

c)

statements that express anger and frustration

d)

questions that seek clarification from the listener