A guest who leaves the hotel without paying their bill. This can also be known as a ‘walk-out’

(a)  

Booking for a room

(a)  

Highest advertised rate, without any discounts

(a)  

• Entering charges onto a guest’s account.

• The hotel has accepted more bookings than rooms available.

• Out of order – something does not work

• A person who has made a booking but does not arrive and does not contact the hotel to let them know.

• Rooms side by side with a connecting door between them.

• Things that are included in the bill, such as room and breakfast or use of gym

• Staff from the shift just ending pass on any important information to the staff on the next shift

• Full payment has been made so even if the guest does not arrive, the room is held overnight.

• Free of Charge

• Free Independent Traveler – someone not booked through an agent or with a group, charged at full rack rate.

• A guest account or bill

• Payment received in advance to guarantee a booking.

• The guest leaves before their booked departure date

• Estimated Time of Arrival

• Guest stays in the room longer than the time booked

Estimated Time of Departure

(a)  

• Registering the guest by checking and collecting guest information, method of payment and issuing them a room key

• Finalizing the guest’s account, accepting payment and collecting the

room key before the guest leaves the hotel.

• Particular dates when the hotel is fully booked

• Rooms side by side but without a connecting door between them

• Best Available Rate – the cheapest room rate available for that night.

• Move a guest to other accommodation due to overbooking.

• A guest with a booking cancels the room, this is the time for the room to be resold.

• Extra items that the guest may have to pay for, such as mini bar items.

• How full the hotel is – this is usually given as a percentage (%)

Very important person

(a)