WorksheetsMedical Office Procedures Review
Total questions: 40
Worksheet time: 20mins
Scheduling more patients than can reasonably be seen in the time allowed is known as:
Fraud
Under booking
Overbooking
Open access booking
When you are obtaining patient information for an appointment, you should include the:
Purpose of the visit
Patient’s marital status
Patient’s occupation
Patient’s address
Which of the following is necessary to release a patient’s record to the patient’s insurance company?
Physician’s permission
Patient’s written permission
Patient’s verbal permission
Verification of the insurance company
The first impression a patient gets of a medical office is of the reception area
True
False
Information in a medical record that can be used to identify a person, anything related to the health status of a person, ex: name, social security number, email address, phone numbers is known as Protected Health Information
True
False
HIPAA was designed to protect:
MMR
PHI
PPE
PMI
Booking an appointment several weeks or even months in advance is called
Cluster scheduling
Time-specified scheduling
Wave scheduling
Advance scheduling
Which type of patient encounter must be documented in the medical record?
Request for lab results
Canceled appointment
Request for medication refill
All of the above
When mail arrives at the office, the first step in processing the mail is to:
Record all insurance payments
Date stamp each item of mail
Distribute the mail to the appropriate staff members
Review it with the physician
The medical record belongs to:
The patient
The person who prepared it
The insurance company
The medical practice
EMR stands for:
Electronic Medical Record
Emergency Medical Response
Electromagnetic Radiation
Employee Monthly Report
What does the “Red Flag Rule” aim to combat?
Medical identity theft
OSHA violations
Prescription abuse
Patient confidentiality breaches
A court order to produce documents is:
Respondeat superior
Pro re nata
Subpoena duces tecum
Law of agency
Telephone calls that require the practitioner’s personal attention include which of the following?
Patient requests to discuss abnormal test results
Billing inquiries
Requests for referrals to other doctors
Administrative questions
The filing system that is used when patients’ names must be kept confidential is:
Numeric
Alphabetic
Sequential
Alphanumeric
In a pediatric practice, there should be a “well” side and a “sick” side for well and sick children
True
False
It is not necessary to have a patient release of information signed in order to release information to an attorney
True
False
Intentional misrepresentation of facts and figures is called:
Libel
Fraud
Negligence
Slander
Melissa needs to destroy confidential information. Which equipment should she use to meet HIPAA standards?
A trash can
A shredder
Biohazardous waste bag
Photocopier
Allows patients to walk in anytime within a specified time frame; they sign in with the receptionist and are seen in order of their arrival:
Advance scheduling
Double booking
Open hours
Consultations
Which is a recap sheet that accompanies an insurance check from a private or federal insurance plan, showing the breakdown of payment determination on a claim?
Superbill
CMS 1500
Reconciliation
Explanation of Benefits (EOB) form
When a group of patients need immunizations, the best type of scheduling for this is:
Open hours
Clustering
Modified wave
Double booking
All users of the EMR program will have individual access codes and passwords which will allow them access to all parts of the record at any time
True
False
Triage refers to the screening and sorting of emergency incidents
True
False
A form that is completed when there is an error or accident in a health care facility:
Superform
Addendum
Transcript
Incident report
Which is all-encompassing tracking device typically containing procedures and services, diagnoses, fees, next appointment, and other information?
Superbill
Endorsement
Reconciliation
Fee schedule
Which of the following insurance reimbursement methods pays a set fee per patient?
Contracted fee schedule
Discounted fee schedule
Emergent fee schedule
Capitation
Information on a claim form will not include the patient’s diagnosis
True
False
What is the name of the currently accepted Universal Claim Form for the medical office?
CMS 1500
Uniform 1000
HCFA 1500
CPT 1500
A patient’s photo is not considered protected health information
True
False
When are medical facilities required to notify patients of the privacy policy?
Never, it is the patient’s responsibility to inquire about this
At the first visit
At every visit
When the appointment is made
What does the abbreviation DRG stand for?
Diagnosis Related Group
Doctor Referral Guide
Drug Regulation Group
Data Review Grid
The automated voice response unit is quickly becoming a popular alternative to the traditional phone system, which requires someone to answer each call.
True
False
Which is a marker that is made of stiff material and acts as a placeholder when a file has been removed from the filing system?
Tabs
Out guides
Binders
Ticklers
List of medical procedures and services with amounts charged is called:
Formulary
Fee service
Electronic claim
Ledger card
An item of additional material, is added to a health record to correct an error or to add omitted data is known as:
Addendum
Continuum
Glossary
Index
Which form should be included in a new medical record?
HIPAA Release of Information
Patient Registration Form
HIPAA Notice of Privacy Practices form
All of the above
When health data is needed for research, the entire medical record is disclosed to the researchers
True
False
What does the abbreviation “HIPAA” stand for?
Health Insurance Portability and Accountability Act
Health Information Privacy and Access Act
Hospital Insurance Protection and Accountability Act
Health Information Protection and Access Act
Referral requests are difficult to handle when communicated electronically
True
False
